Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Best buds!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So like half of the world having the I phone ear buds I was tired of them always falling out or distorting so I went and got these buds!!! THE BEST ones that I know of!! Bass is there treble is there the clarity is on point!!! The noise cancel is mind blowing!!!! I get that they are a little expensive but ditch the I phone buds and get these !! You won’t go wrong!! Also a big upgrade they don’t fall out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandyL, Awesome! We are so glad to hear that you are enjoying your new WF1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these for two years now, excellent sound and build quality... I've dropped the case and the ear buds multiple times and no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DallasWing,
It's a true pleasure to hear that your WF-1000XM5 earbuds have delivered excellent sound and build quality for the past two years! We specifically engineer our products for durability, so hearing that they have held up so well, even after multiple accidental drops, is a great testament to their design.
Thank you for sharing your experience and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony WF-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with this XM5's. Superb audio/ANC quality and comfortable on my ears. I purchased this for my wife and she's very happy, we are both happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisaelG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones sound quality wise if your little older sound issues in your ear may not be the loudest but very comfortable in the ears that's why I gave it five stars can't get much better than it really is size wise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Concernedcustomer77,
You made the right choice with the Sony WF1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing in Every Way!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always struggled to find earbuds that stay in my ear. Sony’s WF1000XM5 have, by far, been the best set of earbuds I have ever tried. While wearing them in bed, I had fallen asleep with them in by accident and in the morning when I woke up they were still in my ear! I’ve never had that luxury before. Best part was they weren’t even close to falling out. That paired with the amazing noise canceling and superb sound quality, they have easily beaten any earbuds I’ve tried!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Th3Gubbins,
You made the right choice! We're glad that you like the fit, noise canceling function, and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Good upgrade from XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and NC seem largely the same but the change in size and fit are dramatically better for me. I use my XM4s a lot, waited a long time since other reviews said they were the same but worth a shot if you get them on sale. I barely notice they are in and they still have a solid seal. TBD on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bradjb,
Thank you for the purchase! We're glad to hear that you like the fit and size of your new Sony headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Sound quality
Sony does it again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best wireless earbuds I’ve listened to. My jabra went out after 5 years. Saw these discontinued and thought I would try them. Sony is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SteveW!
We are absolutely thrilled to hear that you consider the WF-1000XM5 the best wireless earbuds you’ve listened to! That is high praise, and it’s incredibly rewarding to know that they have delivered such a premium audio experience for you, especially coming from a long-time user of another brand.
We are proud you chose Sony for your next audio investment, and we appreciate you taking the time to share your positive experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great sound and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They excellent audio quality, clear and well-balanced, though not quite at audiophile level. The ANC is top-notch and does a great job blocking out background noise. My main issue is with the ear cushions, they feel a bit uncomfortable after extended use and sit oddly on the ears. Great sound and noise cancellation, but comfort could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dwight,
Thank you for sharing your detailed feedback. We're pleased to hear that you appreciate the audio quality and noise cancellation of the Sony WF-1000XM5. We understand that comfort is just as important as performance. The discomfort you're experiencing with the ear cushions is not something we want you to endure. If you feel discomfort or find that your Sony ear tips sit oddly on your ears after extended use, it is recommended to try different ear tip sizes. Your earbuds likely came with multiple ear tip sizes, and finding the right fit can greatly enhance comfort and sound quality. It's essential to ensure a snug fit, which not only improves comfort but also enhances noise cancellation and overall audio performance.
We’re sharing this link so you can check more details about the earbud tips.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tips
If discomfort persists, consider contacting Sony customer support for additional assistance. You can find technical support information at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Rocking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Battery timing is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Atherl, thanks for these amazing five stars!
We're thrilled to hear you're enjoying the exceptional sound quality and excellent battery life of your WF-1000XM5 earbuds.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Love these earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've had and they have the best noise cancelling functionality! Comfortable in the ear, easy to manage the functions and the OOBE experience was very premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user371927, Thank you for sharing your positive experience with the WF-1000XM5! We're thrilled to hear that you find the noise-canceling functionality to be the best and that the earbuds are comfortable and easy to manage. Additionally, it's great to know that you had a premium out-of-box experience. Thanks for choosing Sony! -Sam
Great and Stylish Earbuds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds except for the feature to hear ambient noise (someone speaking) clearly and for typing/texting hands free. For example, when someone is speaking to you it is not as clear as when you are not using the earbuds. And when speaking into the earbuds to negate typing text, it sometimes does reflect the expected words well. But an overall great experience and in my opinion, very stylish compared to Apple Earbuds and all other available offerings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyConsumer17,
We're glad to hear you're enjoying your WF-1000XM5 earbuds! We're sorry about the trouble with ambient sound and voice-to-text. For better performance, we recommend checking the Sony Headphones Connect app for the Voice Focus setting and running the Earbud Tips Fitting Test. Be sure to also check for the latest firmware updates. If the issues persist, our support team can provide more help.
Thanks for choosing Sony.
Best regards,
Eliab
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF‑1000XM5 earbuds deliver refined, balanced sound and class-leading noise canceling—lightweight, comfy, and built with recycled materials. The 8-hour battery life and ultra-fast charging are solid. Their touch controls and app customization impress, though mic performance and control sensitivity could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseD,
Thank you for choosing Sony!
We're honored to hear that you appreciate the refined, balanced sound and class-leading noise canceling of the WF-1000XM5 earbuds. It’s wonderful to know the lightweight design, comfort, and eco-friendly materials stand out to you, along with the solid battery life and quick charging. We truly value your feedback on the mic performance and control sensitivity—it helps us continue improving. Thank you for sharing your thoughtful insights!
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonywireless sound is always my go to in quality. Tried many different options but Sony always has my favorite! Second would be Soundcore but these are the top for wireless earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neztribe,
We are absolutely delighted to hear that Sony wireless sound is your go-to for quality and that you consider the WF-1000XM5 earbuds to be the top option! Thank you for your continued loyalty and for sharing your enthusiasm for the audio quality of our premium earbuds.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Bass, Sound quality
A worthwhile upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous version of these earbuds and as they were wearing out I decided to upgrade. These are an improvement on so many levels. It is a great listening experience! All of the highs come through and the channel seperation is awesome. using the Sony app allows adjustments to improve hearing the lyrics and making the bass just right. I reccomend these to friends and family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Borgboy, very nice! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Best earbuds out there
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best earbuds I have ever bought, I remember I used to own the mark 3 and I used to like the quality from those but the connectivity problems were just terrible, with these you have it all, quality audio that is pleasant to the ears, good noise cancelling and really nice connectivity, aaaaah and also you have a nice long battery life, going to keep this pair for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Thank you for the 5-star rating and we're glad to hear that you like sound quality, noise canceling and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
No Competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had quite a few brands, Samsung, Jabra, Bose, Anker, etc. These by far blow everything I've had out of the water. The battery life is incredible, call quality is great, sound quality is awesome and tweaking the equalizer on the app really helps with bass. Overall I'm very impressed. Time will tell how long they hold up, as they get daily, all day use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleJ, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Battery life, Comfort
Excellent sound quality and noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for a month now and am very happy with the purchase. It took a bit of time to get the right size ear attachment but the fact that multiple sizes are included, along with an app to help determine the proper fit made it easier. Battery life is excellent and only have to charge at most twice a month (I use about 5 days/week). Noise reduction is excellent including on planes and with wind noise while walking/jogging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
Fabulous! We are truly delighted to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Awesome sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and sneaky noise cancellation. A lot comfortable than last version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SaulM, We are glad that you like the sound quality of your Sony wireless in-ear noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyS,
Thank you for choosing Sony!
We're very glad to hear that you love the WF1000XM5 earbuds. It's fantastic to know that you're enjoying the exceptional sound quality and comfort they provide. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
One of the best with LDAC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous XM4 version of these and the XM5 are a much better fit. They are smaller in size which is major. The ear tips sent are not great. I would suggest finding other ear tips, which is what I'm doing now. The sound is really the reason to buy these, as long as you're using LDAC. Meaning most everything except iPhone. The app for these is also a stand out. Get better eartips + adjust the sound settings in the app and you won't be dissapointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the wonderful feedback, James! We're glad that you are impressed with the amazing sound quality of the earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig