Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort, Sound quality
Better than airpods
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, super comfortable, great bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BradleyD, Perfect! Good to know you're enjoying the amazing sound, super comfortable fit, and great bass response of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, small for pocket, noise canceling works fantastic, wish my lost pair could be tracked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleF,
Thank you for your feedback on the WF-1000XM5 earbuds!
We’re glad to hear that you find them comfortable and appreciate their noise-canceling features. Regarding tracking lost pairs, we understand how convenient it would be to have that feature. Currently, the WF-1000XM5 does not offer offer tracking capabilities for lost earbuds. However, we value your suggestions and are constantly working to improve our products.
Thank you for choosing Sony.
Best regards,
Stephanie
- Pros mentioned:Bass, Sound quality
Great product by Sony, possible the best currently
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you find a good and snug fit with the eartips, the noice cancelling features really are visible. I use mine at the gym, and it makes a great job in blocking all noise that would bother me while having a great sound quality. You can clearly hear the basses and distinct instruments with these earphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoE,
Awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and have a great day!
-David
Extremely Great All Around!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apple audio products suck. Get these instead because not only do these earbuds have the same great noise cancelation, they offer EQ settings in the sony app when you pair them to your phone or tablet that make the earbuds sound even better out the box. Apple doesnt want tou to be able to do that for some reason. Idiots. PLEASE DO NOT GET AIRPODS OR BEATS IF YOU ACTUALLY CARE ABOUT GOOD QUALITY AUDIO!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
We appreciate your strong enthusiasm for the WF-1000XM5 True Wireless Noise Cancelling Earbuds! We are delighted that you find them to be a superior choice and are taking full advantage of the advanced sound quality and the customization offered through the Sony | Headphones Connect app. Having the ability to fine-tune the EQ and acoustic settings is a key feature we include to ensure every listener can tailor the audio perfectly to their preferences.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Great! Everything I'd Expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. High quality sound, excellent battery life, superfast charge, great noise cancelling. The call quality is exactly the same as other brands ive tried (normal, but muffles at times.) as is the 'super advanced better than anyone elses' 360 audio... i couldnt tell the difference. The case if very slippery. I can confirm that they are sweat resistant as i sweat buckets at my job while using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveH, Thanks for the 5-star rating! We appreciate the positive feedback on the sound quality, battery and charging capability. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Fit, Sound quality
Upgrade of Ear Buds & GREAT ONE!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones as my old(er) ones were not clear and didn’t fit my ears well. After much research on my end, concluded with the Sony buds and they are clear, provide incredible sound quality and fit my ears very well!!! Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeweyChetumandHowe, We're glad that you are enjoying your WF1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great buy, Features seal the deal
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original xm3 earbuds, the noise cancelling is great and the improvements from previous gens with battery life are game-changing. The app allows connection to 2 devices at a time, so while at home i can connect to my PC and Phone which makes using them for my PC and switching to phone during a phone call very seamless
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HamletF,
Nice upgrade! We're glad that you are pleased with the noise canceling capability of your new WF1000XM5 and its other improvements. It's nice to know that you were able to connect it to 2 devices without any issues. You can now enjoy your favorite music and talk to your love ones with superb audio and voice quality in one. Thank you for choosing Sony! - Marco
- Pros mentioned:Fit, Sound quality
Best TWS earpods
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WF-1000XM5 earbuds and they’re a game-changer. They fit perfectly, staying put through my gym sessions, and the sound quality is unmatched. Plus, they’re so compact, I just pop them in my pocket when I’m done. No need to stay within the Apple ecosystem; these are the best TWS earbuds out there. Period.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Jiacheng Great! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Given as a gift - Great Feedback!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these to my daughter and daughter-in-law for Christmas this year after purchasing and returning a competitor's brand that they had chosen first. The competitor brand was described as "terrible" and these were chosen. The very first thing I was told was "these are the bomb and the sound is amazing. They are so comfortable." Sounds like a WIN in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, AngelMom!
We are thrilled to hear that you find our WF-1000XM5 perfect as a Christmas present. Also, we are glad that you are satisfied with its amazing sound quality and very comfortable fit design.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
First time, eveytime.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go back to that day you first listened to your favorite song or album. This pair of headphones does exactly that. Ive got the over the ear 1000XM4 headphones and they are also fantastic. But the main reason I got these were for one reason. The over the ear headphones hurt my head. Im an artist and can spend 4-16+ hours drawing and my thick hair is being squished when I wear these, or if I want to wear my blue light glasses the XM4 can cause unnecessary pressure on the side of my head. These in the ear headphones are BEAUTIFUL! They can cancel out the noise so well even in a car! The battery life may not be as long compared to the XM4’s battery life, but it’s nice having both so it doesn’t make a difference to me. My only con, they are sensitive to tough to the point it’s annoying. Like if I’m drawing and rest my face on my left hand I’ll accidentally activate a different noise mode, or if use my right hand to move my hair out or the way, I’ll barely touch the right headphone and pause the music. It can get really annoying but you can also customize this in the Sony app and turn most of these features off. Another con, it is weird not knowing how exactly these headphones are supposed to fit in your ear, had to look at the video provided in the description to see how they are in peoples ear. Regardless 5 stars and a must have!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamayoAnimation,
Thanks for commenting! We are thrilled to hear your satisfaction with the amazing performance of your WH-1000XM4 and WF-1000XM5. We are sorry if your WH-1000XM4 didn't fit you well. Also, we greatly appreciate your feedback with the sensitivity of the touch sensor and design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need an information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Impressive sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous generation and found them impressive in their audio quality. Unfortunately I returned them due to battery problems in one of the headphones. Now with this generation, I think Sony surpasses itself in audio quality, noise cancellation, comfort when wearing them and in the environmental mode in which WOW, it is impressive. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerSabriam, we're glad you like your product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing earbuds!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds ive ever owned. The sound is really clear and immersive. The app to set them up is ok, ive used it once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
That is fantastic to hear! We are delighted that you find the WF-1000XM5 earbuds to be the best you've owned and that you are enjoying the clear, immersive sound.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best wireless earbuds with anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and audio quality. Primary device is my phone but switching between other devices for the 2nd device is pretty seamless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanB,
We’re delighted to hear that. Thank you for sharing your fantastic 5-star review of your Sony earbuds—the excellent noise canceling, impressive audio quality, and seamless switching between devices really make a difference in everyday use. It’s great to know your experience has been so smooth and enjoyable.
Thank you for choosing Sony—wishing you an outstanding day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of listening to music 99% of the time. So when it comes to earbuds I like to buy something comfy and will last a long while. Before buying these I had the XM4s. I'd say they are pretty much the same, though I enjoyed that the last pare (the XM4) was a bit bigger and would stick in my ear better. These are alright, do the job I'd say. I can't tell the difference between these and the XM4, so whichever pair should be okay. Other than that the noise cancellation is amazing and great to use for workout.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlezzaG,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the comfort, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Fit, Sound quality
sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sounds great, comfortable to wear, stay in place..
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, MP12! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Fit
Sony keeps at it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the WF-XM4s, WH-XM4s, Link buds and Link buds S, these are really amazing earbuds. They fit like a glove in my ears and they arent obnoxious like the WF-XM4s with them being so giant and having to squeeze the rubber tip to ensure they fit well in your ear. Theyre so lightweight i forget theyre in my ear along with the active passthrough settings you can have on them i can hear everything as clear as day. Really love these earbuds and they have become my daily drivers when connected to my Sony Xperia 1 IV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC,
Perfect! We're glad that you are enjoying the fit, size, weight, and ambient sound mode of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Amazing sound and EQ, but….
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the airpod pros 2 for quite a while and wanted to make a switch. The xm5 are so much better in the sound quality and the EQ options are amazing. The built in EQ finder worked beautifully. The problems I have are mainly with the touch controls. I can’t adjust the earbuds physcially in my ear without accidentally touching the pause or noise cancelling modes. And why do I have to press the touch control button 4 times to change the volume up and down? Why isn’t there a swipe command to change it? Also the transparency on the airpods are just miles ahead of any other earbud I’ve tried and the ANC seems about the same to the AirPods. If these go on sale it could be worth it but I still think the Airpods pro 2 which regularly drop to $199 are much more worth it if you care more about the transparency and touch controls over the better sound quality. I feel most people wont be able to notice the difference though.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jaden,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and equalizer function of the headphones. Your feedback about the touch controls and ambient sound mode is greatly appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
You can also change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via a Bluetooth connection. Voice focus: Unwanted noise will be suppressed while announcements or people’s voices are picked up, allowing you to hear them as you listen to music. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html
When tapping the touch sensor multiple times, tap it quickly with an interval of about 0.3 seconds between taps. Use your index finger when tapping the center of the touch sensor.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Cons mentioned:Connectivity
Connectivity Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are excellent when they work. But there is a quirk in that, when taking them out of the case, I very often need to put them back in and pull them back out again just so they will connect. This has happened on two pairs, and I have given up trying to replace them as a solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL. We're excited to hear you enjoy your Sony buds about their performance and functionality!. We want to thank you for bringing this to our attention. Here are a few tips that can resolve the disconnection issue. Ensure that the firmware is up-to-date via the Sony Headphones Connect app, performing a factory reset on the earbuds, and adjusting the Bluetooth Connection Quality setting to prioritize a stable connection. Refer to the next link for better reference: https://helpguide.sony.net/mdr/2963/v1/en/index.html .Hope this helps!. Thanks for choosing Sony. -Milton
- Pros mentioned:Battery life, Sound quality
Good earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot lighter than the last model and last just as long with great noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JawauneJ,
Great! We're glad that you like the weight, battery life, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph