Customer Ratings & Reviews

Hi DanielL. We're excited to hear you enjoy your Sony buds about their performance and functionality!. We want to thank you for bringing this to our attention. Here are a few tips that can resolve the disconnection issue. Ensure that the firmware is up-to-date via the Sony Headphones Connect app, performing a factory reset on the earbuds, and adjusting the Bluetooth Connection Quality setting to prioritize a stable connection. Refer to the next link for better reference: https://helpguide.sony.net/mdr/2963/v1/en/index.html .Hope this helps!. Thanks for choosing Sony. -Milton

Thank you for your review, ShelleyG!

We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.

We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.

Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team

Hi ValerieF, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Thank you for the absolutely fantastic review, Jcorb!

We are thrilled to hear that the WF-1000XM5 earbuds completely changed your mind about wearing earbuds and that you're now "the guy with them in all the time." That's the best compliment for their combination of awesome sound and comfortable, refined design!

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Edwin, Fantastic! We're delighted to hear that you found the sound quality and bass power of your WF-1000XM5 extraordinary. It's great to know that the audio experience feels like listening to a live recording. We're also glad you find the app handy for controlling the EQ settings and enhancing the bass. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Hi JustMe, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl

Hi 123456,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and touch controls of the headphones. Your feedback about the glossy design is greatly appreciated.

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi SoledadV,

Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi Joemama,

Fabulous! We are truly happy to know that you are having an enjoyable experience with your WF-1000XM5. Also, we are thrilled to hear your satisfaction with the amazing sound quality, exceptional noise canceling feature, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Katya,

We regret to hear about what happened to your previous earbuds. You made the right choice upgrading to the WF-1000XM5! We're glad that you like the design, sound quality, fit, comfort, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi bfes, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. We would like to turn your opinion around regarding the WF1000XM5. Please utilize the Headphone Connect app of the headset. Please check this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=headphone%20connect

For multipoint connection, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106282.html?search=multipoint

Please set the headset to “Priority on stable connection” using the Headphone Connect app for stable connection. You can isolate the issue on the connectivity by following this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html?search=skip

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi DanielR,

That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones. We're hoping for your next Sony purchase and thank you for support Sony!

-David

Hi MitchL, Awesome! We're thrilled to hear you like the excellent quality and overall sound of your Sony WF1000XM5. Thanks for choosing Sony! -Sam

Hi Carlos, We are sorry to hear about what happened. Despite your experience, it's good to know that your Sony WF1000XM5 wireless in-ear headphones are the best headphones for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Hello TszchunY,

Thank you for choosing Sony!

We're excited to hear that you're enjoying your WF-1000XM5 earbuds for everyday use, especially appreciating their excellent sound quality, impressive battery life, and fast recharge capabilities. We sincerely apologize for the inconvenience caused by the call volume and external noise during calls, and we understand how that can affect your experience.

To help improve your calling experience, we suggest ensuring the earbud tips fit snugly, which can significantly enhance sound isolation and call clarity.

Additionally, please verify in your video calling app that the speaker or microphone setting is set to Hands-Free.

You can find detailed instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?utm_source=openai

We’re committed to helping you get the most from your earbuds, so if the issue persists, please don’t hesitate to reach out to our dedicated support team for further assistance. You can find all the contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi AnandVR,
Thank you so much for your positive feedback! We're happy to hear that you are having a great time with the amazing sound quality, noise canceling features, and comfortable fit of your WF1000XM5. Nice to know it suits your needs and expectations. Thanks for choosing Sony! - Kris

Hi MargoG,

We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!

Thank you very much for choosing Sony, have an awesome day!
DiegoV

Hi Sauced9x0, Thank you for sharing your experience with the WF-1000XM5 earbuds. We're thrilled to hear that you found the sound quality to be on point. Regarding water resistance, the WF-1000XM5 earbuds have an IPX4 rating, which means they are protected against water splashing from any direction. It's impressive that your earbuds survived a trip through the dryer, although we recommend avoiding such situations to prevent potential damage. The touch sensor issue on your right earbud might be a result of the exposure to water and heat. For future reference, if your earbuds get wet, use a soft dry cloth to wipe off any water, remove the earbud tips, and shake the earbuds gently to remove any water from the sound conduits and microphone parts. Let them dry at room temperature. For more details, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781399.html

We also appreciate your feedback about the "Find My iPhone" feature. While the WF-1000XM5 does not currently support this, we value customer suggestions and continuously strive to improve our products. Thanks for choosing Sony! -Sam

Hi SaidR, Thank you for the feedback on your experience with your WF1000XM5. We're very happy to hear you like the great sound quality and fit of these earbuds. When the Noise Canceling function is set to ON, or the Ambient Sound Control is set to ON, the wind noise may be louder depending on the usage conditions. If this is the case, check the following:
In the Sony | Headphones Connect app, tap Sound → Ambient Sound Control, and then select Automatic Wind Noise Reduction. If you are bothered by wind noise even though the Automatic Wind Noise Reduction is enabled, set the Noise Canceling function and the Ambient Sound Mode to OFF.
Notes:
When the headphones detect wind over a certain amount of air volume the Automatic Wind Noise Reduction feature turns off some of the microphones used for noise canceling. You will notice that the Noise Canceling function becomes weaker in a windy environment with this setting. This is not a malfunction.
The Automatic Wind Noise Reduction feature will not start working with only a slight amount of wind.
Hope this helps!

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam