Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great performance headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. Best noise canceling I have tried so far. Clear calls and crisp sound listening music. Only con so far: not easy to grab out from case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASLChicago, Thanks for the positive review! We're glad that you are enjoying your new Sony XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. We're sorry to hear that you are having trouble taking the earbuds out from the case. We'll take this as a feedback as it can help us improve in the future. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality and noise cancellation is great too. Ear tips are a little uncomfortable and transparency mode isn’t as good as pro 2’s. 8.5 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bason, thanks for sharing your experience with the Sony - WF1000XM5! We're thrilled to hear you're enjoying the astonishing sound quality and noise cancellation of these earbuds! We’ve taken note of your feedback about the ear tips and the transparency mode as we always strive to make our products deliver a better experience for our customers. Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Major upgrade from XM3s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had the XM4s but these are definitely a huge upgrade from the XM3s. Super light in the ear and ANC is much better. Call quality is also vastly improved from the XM3s. Only wish is that the transparency was a bit better.
I would recommend this to a friend - Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good build quality. Exceeded expectations, Sony usally delivers on audio and other categories this is no different.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing your experience with the WF1000XM5. We're so glad to hear that the build quality of the earbuds has exceeded your expectations!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Great earbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. They have great noise cancelling capabilities and the sound quality is excellent. The battery life is amazing. Perfect for long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaroY, fabulous! We're happy to know that you love your WF-1000XM5. Also, we're thrilled that you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Fit, Sound quality
Good quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit well. I love the options to select the best fitting ear piece. Easy to use. It did cancel the background noise. Quality listening. Nothing to dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricR, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best Bluetooth headphones I’ve ever bought. They have great sound quality and I can’t see myself using any other headphones. They fit in my ear perfectly and I have no complaints at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deepanda,
Amazing! We're glad that you are enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
My Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is indeed the best headset I've ever owned. The headset that stay in my ears during my entire 1.5 hrs. walk daily. Superb sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoyWyn,
Thank you so much for your positive feedback! We're glad to hear that you found the perfect headset that suits your needs and expectations. We really appreciate you like the superb sound quality and comfortable fit of the WF1000XM5. Thanks for choosing Sony! - Kris
Sony Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are simply amazing! 10/10. I wear them every day at work , and they work like a dream! Noise cancelling is a 10/10 and they turn off when you want to join the conversation around you and turn back on when you stop talking, they're incredible!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lindsey,
Thank you for choosing Sony!
We’re elated to hear that the WF1000XM5 earbuds deliver an exceptional experience and have become your daily companion at work. It’s a true pleasure to know the noise cancelling and smart features perform flawlessly. Thank you for your outstanding feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
iPhone users, If you lose it it’s gone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realized today how incredibly inconvenient it is to not be able to track these earpods because, well, you just can’t! I misplaced the case with one earpod in and was just looking and looking. I wish it was register-able with Apple’s find my, or even on sony sound connect but nope. No way to locate it but to dig deep in your own memory. It’s also too big. I wear it underneath a cloth head band when I’m at work and when i take it off it hurts like heck I could cry. Not as confortable as they say. And I’m wearing the xxs and still falls off. Only things i like about it is the sound quality and the color pink.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Sound quality
Upgrade worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM4. Totally worth it. Good sound quality. Good battery life. Don’t love the app, but overall happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JHdZ, We are glad that you are overall happy with the sound quality and battery life of your Sony wireless noise canceling in-ear headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Worth Purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with small ears, I have tried numerous earbuds but every-time I would wear apple airpods or the linkbuds they would just come off immediately and I have tried getting smaller buds for it but wouldn’t stay in my ears for long. I came across these ones and tried them on literally right after I exited the store. I saw another review as they had a similar situation like me and I had high hopes. I only wore one earbud throughout the duration of the car ride and couldn’t hear my surroundings. I am really happy with my purchase as I also have the WH-1000XM4 headphones and I use them as my gaming headphones. If you are thinking about buying new earbuds or a replacement, you should definitely invest in these ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the amazing feedback, froggyimba! We're happy that you like the noise canceling feature of the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Pros mentioned:Fit, Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Prefer the fitment and noise cancellation over AirPod pros. However these are my second pair as the first pair was defective, it would cut off in one ear very randomly but the replacement hasn’t had any issues as of yet. Definitely recommend unless you get a bad pair..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi faraz,
Thank you for the review and we're glad to hear that you like the fit and noise canceling of the Sony headphones. We're sorry to hear what happened with your headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Product! Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works right out the box. Only issue I had was it was a little slippery while trying to pull the earbuds out of the case. The sound and noise cancelation is great and the quality of the build fill premium. Surprisingly the call quality is not bad compared to others. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhamfongV, Thank you for sharing your positive experience with your Sony WF1000XM5. We're glad you like the great sound and noise cancellation, premium built quality, and good phone call audio quality of your new Sony earbuds. We have noted your input about the glossy texture of the earbuds and your difficulty pulling them out from the charging case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Best noise cancelling earbuds on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality can't hear anything with nose canceling on and Thay fit great i have forgotten Thay where in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kent,
Perfect! We're thrilled that you are enjoying the sound quality, noise canceling function, and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. They stay in your ears unlike the AirPod Pros. NC is good. The app to control is very good. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brianvthokies, Thank you for the great review! We're so glad you're enjoying the great sound quality, comfortable and stable fit, excellent noise cancellation, and intuitive app experience of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
A worthy successor to the WF-1000XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for the best in sound quality from true wireless earbuds, you’ve come to the right product. Make sure you download the Sony Headphones app to customize your sound preferences accordingly. I recommend DSEE being turned on to benefit all music sources you listen through. The comfort/fit and noise cancellation features are excellent and a marked step up from the XM4s, particularly with regards to comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrXO,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality, comfort, fit, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great set of headphones, they came on time only annoying part is the battery seems to have some issues but that can most likely be fixed with a software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliB, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying your new Sony WF1000XM5. And we're sorry to hear about the issue you're having with the battery. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM5
:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Super convenient ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, great bass and it adjusts to let you hear external noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, thanks for sharing your wonderful experience! We are immensely pleased to hear you're enjoying the excellent sound quality, great bass and the ambient mode feature of the Sony - WF1000XM5! Your feedback is really valuable to us, thank you for choosing Sony. Enjoy the music! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Best buy at BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing customizibility, amazing sound, easy operation, stylish & comfort. Thank you Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrudulaM, Thank you for the great review! We're glad you're enjoying the amazing sound, ease of use, stylish and comfortable design, and highly customization options using the Sony Headphones Connect app. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam