Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Overall Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slight ear fatigue after awhile and a little bulky but great sound and all around good noise canceling ear buds for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelB,
We're pleased to learn that your Sony earbuds deliver outstanding sound quality and effective noise canceling for your everyday use. Thank you so much for the 4-star rating and for sharing your thoughts—even though you noticed a bit of ear fatigue and bulkiness, it's great to know the performance makes a strong impression.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Top 3 consumer in-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, great features built in like head nods and finger taps, and excellent battery life. If these are even $10 off, you should go for it. However, if you are looking for something even more sonically accurate, then you better pony up the dough for professional IEM’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhilM, We are glad that you like the sound quality and features of your new Sony WF1000XM5 wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Its a must!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone's ever i cant hear my kids yelling at each other on car rides!! It has ita super clear you can feel the beat best purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadV,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love them so much i bought it twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality of the Sony WMF. I misplcaed my last pair and had yo rebuy the in earphones. The only issue is that the ear tips are the most secure. I constantly worry abotj them falling out durinh a flight and loosing it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaun,
We're so happy to hear how much you're loving the XM5 earbuds! Don't forget to download the Sony Sound Connect App to elevate your experience even further.
For a better fit, you can replace the ear tips. Check this out for more details: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=tip
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Good, but returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improved clarity of sound vs last model. They are noticably more comfortable than previous model but did not fit in my ears as snug. Returned due to this reason, continued using previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pennsylvania, Thank you for the feedback on your experience with the Sony WF1000XM5. While we're glad you like the improved sound clarity and comfortable fit of these earbuds, we regret to hear that they didn't fit securely in your ear, and it had to be returned. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Like the wf-1000xm4 but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before these, I had the WF XM4 pair and those were my favorite headphones for a while. I went through two pair of those though because I would over charge the battery and in turn the charge diminished. Optimistic, I decide to try these pair because they were newer. They’re a lot lighter than the xm4 and the sound quality seems just as good but not better. The ANC also seems not a strong as the previous generation. I try not to over charge these as well, but in prime condition, the previous generation seem to last longer. Over theyre a pretty decent pair of earbuds. I might have an attachment to the previous generation because they were so good and I might enjoy these better if I don’t try to compare it to the previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrkp, Thanks for sharing your experience with us. We're glad you like both models. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Better options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They weren't bad earbuds but i dont know what the hype was about with them being the best sounding earbuds. Good but not worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PedroN,
Thanks for sharing your honest feedback on the WF-1000XM5 earbuds. We're sorry to hear that they didn't quite live up to your expectations.We appreciate your perspective, and we want to ensure you're getting the best possible experience. Sometimes, a simple adjustment to the ear tips or sound settings can make a significant difference.
If you'd like to explore this further, we recommend reach out to our customer support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Remember installing the Sony | Sound Connect app as well!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony North America.
Great Wireless Earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the Sony WF-1000XM5 to replace my WF-1000XM4 because they just couldn't hold a charge and one of the earbuds would drop connection at random. Overall, I really like the XM5 earbuds but my biggest gripe is that they're glossy so sometimes they fall out of my hands when handling them. These earbuds are really good and I recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, ForeverMeek2012!
We are so glad to hear that you’re enjoying your upgrade to the WF-1000XM5 and that they are delivering the premium experience you expect. We appreciate your honest feedback regarding the glossy finish; we aimed for a sleek, compact design, but we understand it can be a bit adjustment when handling them. Your recommendation means a lot to us, and we’re happy to have you staying with the Sony earbud family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Pefect now that they are $200
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and snap these up @ $200 (were $300) I never though Noise cancelling was that big of a deal, but you turn this on and the sound is so much better. Buy some spinfit omni earbuds ends and you are set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello nordy,
Thank you for choosing Sony!
We're thrilled to hear you're loving your WF-1000XM5 headphones, especially at such a great value. It's fantastic to know that the Noise Canceling has made such a difference for you and elevated your sound experience. Thank you for your suggestion regarding the ear tips to further enhance sound quality!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Excellent headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality even from devices that aren't LDAC compatible. Haven't heard a better set of Bluetooth earbuds. Fit is snug and secure for the most part. Noise cancelling for both listening and during calls is excellent. Haven't had any issues with connectivity on LDAC even in a crowded gym. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexB,
Awesome! You've made a great choice! We are truly happy to know your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Amazing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect earbuds. I would purchase again. Noise cancelling is the best of any earbuds I have ever used. Buds stay in place when I’m running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielR,
That's very nice to hear! We're glad that you're enjoying the noise canceling of the headphones. We're hoping for your next Sony purchase and thank you for support Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good pair of earbuds, excellent for bluetooth
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really comfortable earbuds and do a wonderful job in terms of sound quality for wireless headphones. The active noise canceling is impressive and the device free controls are pretty easy to use too. While they still don't hold a candle to wired options, these are a good option for on the go listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, Mitch!
We are very happy to hear your satisfaction with the amazing performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Cons mentioned:Connectivity
Connectivity Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are excellent when they work. But there is a quirk in that, when taking them out of the case, I very often need to put them back in and pull them back out again just so they will connect. This has happened on two pairs, and I have given up trying to replace them as a solution.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL. We're excited to hear you enjoy your Sony buds about their performance and functionality!. We want to thank you for bringing this to our attention. Here are a few tips that can resolve the disconnection issue. Ensure that the firmware is up-to-date via the Sony Headphones Connect app, performing a factory reset on the earbuds, and adjusting the Bluetooth Connection Quality setting to prioritize a stable connection. Refer to the next link for better reference: https://helpguide.sony.net/mdr/2963/v1/en/index.html .Hope this helps!. Thanks for choosing Sony. -Milton
- Pros mentioned:Battery life, Sound quality
Best earbuds I've owned
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had, outclasses AirPods by miles in sound quality and battery life. Great for long shifts, gym sessions, or studying in the same day and wanting both headphones in at all times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garrett,
You made the right choice with the Sony WF1000XM5! We're thrilled that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
These are great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the 1000XM4 in all ways. Better noice cancelling, more comfortable fit and significantly smaller. The previous version was good but with these I can talk to someone while at work (I'm a telecom tower climber) and clearly hear them and vise versa with the wind howling! amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi towerdude, we're glad you like our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Fit, Sound quality
Great quality and function. Highly recommended.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were a gift for my husband. He had gone thru so many different types of earbuds that broke down. So I opted to spend a little more to get a better quality product. They fit well in the ear and are sweat proof. My husband said they are the best he's ever had. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipoet74, we're glad you are enjoying the sound quality of your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Laundry Resistant (Not recommended way to clean)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on point. Let's talk about how water resistant they are. I will keep it simple. Couldn't find my earbuds. Looking everywhere. (Maybe need a last location on find my iPhone, just saying). Can't find them, :/ Next day doing laundry, went to the dryer and see my earbud sitting on the edge. Heartbroken, I went to charge them in the case. Lights are working, a glimmer of hope. Moment of truth, they work. Only thing that stopped working was my right earbud touch sensor doesn't respond anymore.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sauced9x0, Thank you for sharing your experience with the WF-1000XM5 earbuds. We're thrilled to hear that you found the sound quality to be on point. Regarding water resistance, the WF-1000XM5 earbuds have an IPX4 rating, which means they are protected against water splashing from any direction. It's impressive that your earbuds survived a trip through the dryer, although we recommend avoiding such situations to prevent potential damage. The touch sensor issue on your right earbud might be a result of the exposure to water and heat. For future reference, if your earbuds get wet, use a soft dry cloth to wipe off any water, remove the earbud tips, and shake the earbuds gently to remove any water from the sound conduits and microphone parts. Let them dry at room temperature. For more details, please refer to this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781399.html
We also appreciate your feedback about the "Find My iPhone" feature. While the WF-1000XM5 does not currently support this, we value customer suggestions and continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
The best ones yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are the perfect fit, all the rest hit been too big and had my ears sore after awhile and also the bad fit affects sound quality. These fit perfect and that perfect fit makes the sound on these the best ones ive had. Sorry huge eared people, youve had your day, now its time for the regular eared people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenji,
You made the right choice! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery lifeCons mentioned:Connectivity
Having Some Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all, they sound good. I upgraded when I was having battery issues with the xm4 model. The battery life here is stellar. This model has similar memory foam ear tips, which I like, and the touch sensors are a little better. The noise canceling is no different to me than just having it turned off, the ear tips block out enough sound that noise cancelation is useless and just uses battery. If you just turn the sound setting to "off" they isolate you without using extra battery, so for the money, the sound cancelation is kind of a let down. Ambient sound mode isn't as good as the previous model so if you're only using one ear bud, you still feel like your ear is plugged up, even with ambient sound turnned up to 20. When I switch between ambient and off, they stop my music. Same thing happens if you use temporary awareness mode. The left ear bud has begun having connectivity issues and the right bud's having some bugs with the touch sensor not working for playback unless you change the function to something else and then switch it back. They no longer make a tone to signify that they are turned on and connected, on either bud when used alone or together. Sometimes they have random functionality issues when the app is active. I really like the way they sound, fit, and the app is ok, they're just very disappointing especially having so many issues in the past with Sony. I'll probably see if I can get them replaced under warranty, as they're less than 6 months old. I want to be clear, this is at no fault of Best Buy. I've not tried other equal models, but I'm leaning toward that. If the connectivity and other bugs weren't an issue, I'd be able to look past the inherent flaws they have with noise cancelation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, We are sorry to hear about the issue you're having. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Awesome noise cancelling earbuds!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is exceptional, the sound is above average, and they look pretty nice compared to the last version which were humongous. My only gripe and concern is the tips that come with the earbuds aren't comfortable in my ears and the price is too darn high.
I would recommend this to a friend