Customer Ratings & Reviews

Hi Clyde,

You made the right choice upgrading to the Sony WF1000XM5! We're glad that you like the fit, comfort, and sound quality of the headphones. Your feedback about the Sony app is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi C091,

Thank you for sharing your feedback about the WF1000XM5 earbuds.

We're glad to hear you enjoyed the sound quality, but we’re sorry to learn that other features didn't meet your expectations. Your input regarding the touch controls, comfort, and noise cancellation is valuable and will help us improve.

If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with WF1000XM5/B.

Thank you for considering Sony, and we hope you’ll give us another chance in the future!

Sincerely,
Maria

Hi Chien, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the excellent sound quality of your Sony XM5 earbuds. However, we regret to learn about the challenges you are facing with the material. Your feedback is invaluable as we work to enhance our future designs. We appreciate your trust in Sony and hope that this issue does not hinder your enjoyment of the remarkable sound quality of your earbuds! -Maria

Hi, LarryC,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Apple,

Thank you for your 5-star review of the WF1000XM5 headphones! We are thrilled to hear that the noise canceling feature has been so incredibly effective for you.

The Integrated Processor V2 and HD Noise Canceling Processor QN2e work in tandem with the six microphones to deliver what we believe is our best-ever noise-cancellation performance, and it's fantastic to know you're experiencing that difference. The goal is to provide a truly immersive and distraction-free listening experience, so your feedback is exactly what we love to hear.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for your feedback on the WF-1000XM5, user277201. We appreciate your detailed review highlighting the sound quality and the variety of features designed to enhance user experience. We understand your concerns about the price point and connectivity issues compared to less expensive models.

The WF-1000XM5 headphones are designed to offer an exceptional audio experience along with advanced features like noise-canceling and customization options that aim to provide added value. We understand that the headphones would have been a 5-star product at a lower price, and we will pass this valuable feedback to our product team for future considerations.

Thank you for your valuable support. We will certainly take your feedback into account as we work to enhance our products based on your experiences and recommendations.

Best regards,
Gus

Thank you so much for your feedback on the WF-1000XM5, JacobR! We’re delighted that you’re enjoying the sound quality and noise cancelling features—those are two aspects we’ve worked hard to perfect for our users. It’s great to hear that you found the price fair as well. Your satisfaction means a lot to us, and your comments will inspire our team to keep delivering the best possible experience. If you have any questions or want to share more about your experience, we’re always here to listen!

Thank you once again for your valuable input and choosing us!

Best regards,
Gus
Sony Social Media Team

Hello Cudeech,

Thank you for choosing Sony.

It brings us great joy to hear that you appreciate the decent feature set of the WF-1000XM5. We sincerely apologize that the sound quality did not live up to your personal expectations—we know that is the most important factor.

To enhance your listening experience, we recommend trying the equalizer feature in the Sony | Sound Connect app, which allows you to customize sound to your personal preference.

You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.

If the issue persists, please don’t hesitate to reach out to our dedicated support team for advanced troubleshooting. All contact options and resources are available here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your patience and understanding.

Best regards,
-Fred

Hello Kitt,

Thank you for choosing Sony!

We're beyond pleased to hear that you're enjoying your WF-1000XM5 earbuds! It's great to know the noise cancelling has made such a positive impression and is working excellently for you. It’s rewarding to hear that our product has positively impacted your experience.

Best regards,
-Fred

Hi Metalatino, We're so happy to hear you're enjoying all the improvements we made of these earbuds headphones. Also, we are glad to know you appreciate the design and comfortably in your ears while keeping out external sounds. The slippery headsets can be easily removed from the case by simply tilting & lifting the headsets horizontally from the inside outward. ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5! Enjoy! -Jess

Hi ChristinaP, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl

Hi Starns1,

You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html

Hope this helps. Thanks and regards, -Craig

Hi DanielD,

Thank you for your fantastic 5-star review of the WF-1000XM5 earbuds! We're thrilled to hear that you find the sound quality to be clean, crisp, and high-quality, and that you would recommend them to others. A key feature of these earbuds is our Integrated Processor V2, which delivers exceptional audio quality and industry-leading noise cancellation, so we're glad you're enjoying the rich, clear sound.

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi JasonB, thank you for your feedback! We are thrilled to hear how much you appreciate the awesome sound quality and clear phone calls on your WF-1000XM5 headphones. It's fantastic to know these features are standing out.

We also appreciate your honest feedback regarding the noise canceling. We're always working to improve our products and your comments are invaluable in that process. For an even better noise-canceling experience, we recommend ensuring you have the optimal earbud tips for a snug fit. The WF-1000XM5 comes with several sizes, and finding the perfect seal can significantly enhance noise cancellation. Additionally, exploring the different noise-canceling modes within the Sony | Sound Connect app might help in various environments.
For further details on this topic, please visit the following link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

Thank you for choosing Sony!
Best regards,
Estefany

Hi ChristopherJ,

Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the supplied ear tips is greatly appreciated.

For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl

Hi BarbaraV, thank you so much for the fantastic 5 star review! We're thrilled to hear you're enjoying the rich sound and power bass of the WF-1000XM5 earbuds. We do agree with you, the Sony headphones Connect app really unlocks the full potential of the sound and noise cancelling features! Thank you so much for being part of the Sony family. Best regards, -Dominick

Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo

Hi KeithR,

You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph