Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Upgrade worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM4. Totally worth it. Good sound quality. Good battery life. Don’t love the app, but overall happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JHdZ, We are glad that you are overall happy with the sound quality and battery life of your Sony wireless noise canceling in-ear headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good build quality. Exceeded expectations, Sony usally delivers on audio and other categories this is no different.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thanks for sharing your experience with the WF1000XM5. We're so glad to hear that the build quality of the earbuds has exceeded your expectations!
We appreciate you choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
iPhone users, If you lose it it’s gone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I realized today how incredibly inconvenient it is to not be able to track these earpods because, well, you just can’t! I misplaced the case with one earpod in and was just looking and looking. I wish it was register-able with Apple’s find my, or even on sony sound connect but nope. No way to locate it but to dig deep in your own memory. It’s also too big. I wear it underneath a cloth head band when I’m at work and when i take it off it hurts like heck I could cry. Not as confortable as they say. And I’m wearing the xxs and still falls off. Only things i like about it is the sound quality and the color pink.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Product! Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works right out the box. Only issue I had was it was a little slippery while trying to pull the earbuds out of the case. The sound and noise cancelation is great and the quality of the build fill premium. Surprisingly the call quality is not bad compared to others. I highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhamfongV, Thank you for sharing your positive experience with your Sony WF1000XM5. We're glad you like the great sound and noise cancellation, premium built quality, and good phone call audio quality of your new Sony earbuds. We have noted your input about the glossy texture of the earbuds and your difficulty pulling them out from the charging case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. Prefer the fitment and noise cancellation over AirPod pros. However these are my second pair as the first pair was defective, it would cut off in one ear very randomly but the replacement hasn’t had any issues as of yet. Definitely recommend unless you get a bad pair..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi faraz,
Thank you for the review and we're glad to hear that you like the fit and noise canceling of the Sony headphones. We're sorry to hear what happened with your headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
A worthy successor to the WF-1000XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for the best in sound quality from true wireless earbuds, you’ve come to the right product. Make sure you download the Sony Headphones app to customize your sound preferences accordingly. I recommend DSEE being turned on to benefit all music sources you listen through. The comfort/fit and noise cancellation features are excellent and a marked step up from the XM4s, particularly with regards to comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrXO,
You made the right choice upgrading to the WF1000XM5! We're glad that you like the sound quality, comfort, fit, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Best noise cancelling earbuds on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality can't hear anything with nose canceling on and Thay fit great i have forgotten Thay where in my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kent,
Perfect! We're thrilled that you are enjoying the sound quality, noise canceling function, and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Fit, Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. They stay in your ears unlike the AirPod Pros. NC is good. The app to control is very good. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brianvthokies, Thank you for the great review! We're so glad you're enjoying the great sound quality, comfortable and stable fit, excellent noise cancellation, and intuitive app experience of your Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great set of headphones, they came on time only annoying part is the battery seems to have some issues but that can most likely be fixed with a software update
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliB, Thank you for the 5-star rating! We're very pleased to hear that you're enjoying your new Sony WF1000XM5. And we're sorry to hear about the issue you're having with the battery. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF-1000XM5
:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best buy at BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing customizibility, amazing sound, easy operation, stylish & comfort. Thank you Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrudulaM, Thank you for the great review! We're glad you're enjoying the amazing sound, ease of use, stylish and comfortable design, and highly customization options using the Sony Headphones Connect app. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Fit, Sound quality
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit and sound quality. Different tips to fit any size and shape of ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanR,
That's very nice to hear! We're glad that you're enjoying the sound quality and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony!
-David
- Cons mentioned:Connectivity
Connects while in the case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these since the xm3s they're great as usual. However this generation has a habit of connecting while in the case. Never had this with previous generations. Other than that they're great as usual.
I would recommend this to a friend - Pros mentioned:Sound quality
Top Notch Build And Sound Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best earbuds I have ever owed! I use them at work and at the gym. Also great for phone calls as well. The Sony smartphone app is great as well and easy to use. I hightly recommend these. They may vost more than others but the sound and build qualities completely make up for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidH,
Thank you for your awesome feedback! We're glad to hear you are pleased with the audio quality and performance of our WF1000XM5. Your recommendation is highly appreciated. Thank you for choosing Sony! - Marco
Good 9/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty good way smaller then the older model that makes a perfect fit, only if its far the sound crashes but the sound quality its really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EfrainF,
We're happy to hear the compact design of the WH-1000XM5 provides such a perfect fit for you! regarding the sound drops at a distance, we recommend using the Sony Headphones Connect App to set your "Bluetooth connection quality" to "Prioritize Stable connection". Additionally, ensuring your earbuds are updated to the latest firmware can often resolve signal stability issues.
Thanks for choosing Sony.
Best regards,
Eliab
- Cons mentioned:Price
Brief personal overview of the Sony WF-1000XMR5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear bud's work pretty much as advertised. The only major problem I have come across is that there not nearly as secure nor comfortable as advertised. And except for there over inflated price, there pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for commenting. We are thrilled to hear your satisfaction with the great performance of your WF-1000XM5. We greatly appreciate your feedback with the fit and price of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
400 dollar giftcard please lol
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely an Upgrade from the xm4s. Good sound, smaller case, totally worth the upgrade in my books. One more thing, during a call, the transition from phone to earphone is way faster than it's predecessor. You don't miss sentences in the conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliusO, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the model before these came out. Which were a little big in my ear. when the XM5 came out I immediately jumped on the opportunity to buy them. this line of headphones is the best quality you can get in a pair of Bluetooth earbuds. the quality and sound and quality and noise Cancellation is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Austin,
That's awesome! You've made a great choice! We are very happy to hear about your satisfaction with the amazing sound & quality, exceptional noise cancelation, and superb performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
versatile and useful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound quality with a nice looking sleek design to match. These earbuds make it seamless to connect to 2 devices at once and switch between those, like for me between my laptop and my phone. The buttons on the phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaelT, we're glad you are enjoying your new earbuds. Thanks for choosing Sony. ~Earl
Sony - WF1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, its an excellent product. The app for this is super awesome, u can see the status of the earbuds,the charging, the adaptive sound control and ambient sound is super cool. The 360 reality audio is cool. U can see the activity log too. There are a lot of other feautres too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjmalS, great! We're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Super convenient ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, great bass and it adjusts to let you hear external noise around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, thanks for sharing your wonderful experience! We are immensely pleased to hear you're enjoying the excellent sound quality, great bass and the ambient mode feature of the Sony - WF1000XM5! Your feedback is really valuable to us, thank you for choosing Sony. Enjoy the music! Regards, -Dominick
