Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
much better than XM3
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much better than Sony - WF1000XM3. smaller, fits tighter and better noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanK, Thank you for your review of the WF-1000XM5! We're glad to hear that you find them much better than the WF-1000XM3. The improvements in size, fit, and noise-canceling capabilities are significant upgrades that many users appreciate. The smaller design and tighter fit enhance comfort and stability, while the advanced noise-canceling technology provides a superior listening experience. Thanks for choosing Sony! -Sam
Best Noise cancelling Ear Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling ear buds, so seamless for my office and personal calls, switching over is easy from Teams to Whatsapp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RavikumarV,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WF-1000XM5 earbuds are enhancing your office and personal calls with their exceptional noise cancelling and seamless app switching. It’s wonderful to know they’re making your communication smoother and more efficient. Your feedback truly motivates us to continue delivering quality experiences.
Best regards,
-Fred
Best earbuds I've purchased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality I have had with earbuds. Setup was easy, the buds are comfortable. I use them mostly in the gym and on runs and they stay out and are comfortable. They are pricey but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithR,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the sound quality, comfort, and user-friendly functions of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Quality sound, perfect fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality sound, and I have had many different buds including Bose, Beats, and JBls, everthing is perfect, except for getting them out of their case.. they also fit perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metalatino, We're so happy to hear you're enjoying all the improvements we made of these earbuds headphones. Also, we are glad to know you appreciate the design and comfortably in your ears while keeping out external sounds. The slippery headsets can be easily removed from the case by simply tilting & lifting the headsets horizontally from the inside outward. ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5! Enjoy! -Jess
Talk while listening
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones they're the best headphones I've ever owned and they have the noise cancelling feature where I can still speak with people around me Incase I need to while already listening to music or talking to someone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MargoG,
We're absolutely thrilled to hear that your WF-1000XM5 Earbuds are the best you've ever owned! It's fantastic to know that you're enjoying the perfect balance of our industry-leading noise canceling with the convenience of being able to stay aware and speak with people around you. That's precisely what our innovative features like Ambient Sound Mode are designed for!
Thank you very much for choosing Sony, have an awesome day!
DiegoV
HONEST opinion/comparison
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd had the Bose QC earbuds (2 years old) and one died so I tried new options - I thought the Sony would be a good direction - heard good things about sound and noise cancelling. I will admit that the sound was excellent, but noise cancelling was so-so. These have to be burrowed into your ear to work correctly, and (on me, at least) they kept working their way out. They never fell out, but I could tell the seal wasn't complete and it was an annoyance. I bought a pair of the new Bose QC Ultra, and they're MUCH better - ear seal is great and stays put. Sound is so similar I can't tell the difference between the Sony and Bose. Noise cancelling (if that's important to you) is a step-change better with Bose. The Sony earbuds were fine, but noise cancelling was lacking and having to fit them deep into my ear each time wasn't ideal. I'm returning the Sony and sticking with the new Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bbuyer,
Thank you for taking the time to share your detailed review and comparison of the Sony WF-1000XM5 and the Bose QC Ultra earbuds. We’re thrilled to hear that you enjoyed the exceptional sound quality of the WF-1000XM5. However, we regret to learn that the noise canceling feature did not meet your expectations.
Please note that the effectiveness of the WF-1000XM5's noise cancellation can be influenced by how well the earbuds fit and seal in your ears. It seems that a secure fit may have been a challenge for you, which could have affected the performance of the noise canceling feature. For assistance with optimizing the noise cancellation, we recommend checking out this helpful article:
https://www.sony.com/electronics/support/articles/00298372.
We understand that you have chosen to return the WF-1000XM5 in favor of the Bose QC Ultra, which you've found to offer a better fit and superior noise cancellation. Your feedback is incredibly valuable to us, and it will play a crucial role in helping us enhance our products and services. We sincerely appreciate your input and hope you will consider Sony for your future purchases.
Best regards,
Romeo
solid earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product.. great for music.. the noise cancelling is not the same as over ear head phones.. but I can't practice golf with head phones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ErikWest,
Thank you for your insightful review of the WF-1000XM5 earbuds!
We're thrilled to hear that you find them to be a great product to enjoy your music. That's exactly what we aim for with our premium audio devices.
You've hit on a really important point regarding noise canceling: you're absolutely right that the noise canceling capabilities of compact in-ear headphones, while exceptional for their size, won't quite match the performance of our larger, over-ear WH-1000XM series headphones. The larger physical seal and different driver technology in over-ear models allow for a broader and often deeper reduction of ambient noise.
And we completely understand the challenge of practicing golf with over-ear headphones—that's a perfect scenario where the WF-1000XM5s truly shine, offering high-quality sound and effective noise reduction in a much more compact, activity-friendly form factor.
Thanks again for your great feedback and for choosing Sony!
Sincerely,
Jenn.
Best choice available
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. I also have the over-the-ear variant. Both are excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonL,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the excellent sound quality and noise cancelling of the WF-1000XM5 earbuds, as well as the over-the-ear variant. It’s wonderful to know that both products are enhancing your audio experience. Your support means a lot to us, and we look forward to continuing to provide you with outstanding technology.
Best regards,
-Fred
Recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely love everything about these headphones but I found out that they get damaged from having the volume up all the way all the time and I didn't know that about Earbuds before just learned it from owning these but other than that I would definitely recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakie23,
Thanks for sharing your review and experience with the WF1000XM5. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated. The overall volume may vary depending on the source content. Using the headphones at max volume all the time may damage your eardrums. It is recommended to use the headphones with precautions.
Hope this helps. Thank you for choosing Sony!
-Ralph
Good not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great. They lack a few features that others have like the Sennheiser ones. Such as wind noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LiquidSnake,
Thanks for your review! We're happy to hear you're enjoying your new WF-1000XM5 earbuds. We understand that certain features, like a dedicated wind noise cancellation setting, are important to users, and we will definitely take your feedback into consideration for future product development.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Clear as a Bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Wonderful bass and nice noise reduction technology. But don’t stay in your ears very well when running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer11,
Thank you for your feedback and we are happy that you are enjoying the awesome sound quality and noise canceling feature of our XM5. Try changing the rubber tip of the earbuds from the smallest to the largest size so you see which one will fit snugly into your ears. Thank you for choosing Sony! - Marco
Overall Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds seal great against my ear so I hardly use the noise cancelling and the long battery life is a plus. I usually get about 7-8hrs at a low-medium volume with no noise cancellation/ pass through.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello M3tr0d0b3b00min,
We're delighted to hear that the earbuds seal well and that you appreciate the long battery life. It's fantastic that you are getting 7–8 hours of use at a low-medium volume without noise cancellation or pass-through. You can control the noise-cancelling settings via the touch sensor on the left earbud or through the Sony | Headphones Connect app, which allows you to toggle between noise-cancelling modes and ambient sound modes according to your preference. This feature could be particularly beneficial in noisy environments to enhance your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
Better than the rest!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch in earbuds. I have had others of same price, but these babies are 1 of a kind. When it comes to sound quality they can not be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec
Thanks so much for the top notch review of your WF-1000XM5 earbuds!
We are thrilled to hear that you find these earbuds to be one of a kind and that their sound quality can't be beaten.
We're glad you chose Sony!
Best regards,
Estefany
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds have been my gym companion for a long time now, I love the bass and the music clarity they have. To this day I think they are still better than the AirPods Pro 2. They have excellent noise cancelling Bass is a must and bass don’t disappoint And the clarity so very good, overall I love these and would recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairC, Thank you for the positive review! We're glad you're enjoying the bass and music clarity, excellent noise canceling, and overall performance of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Decent ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok. I think my galaxy buds are better. Sound is ok voice aclling decent.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillieA,
Thanks for sharing your thoughts on the WF-1000XM5.
To elevate your audio experience, open the Sony | Sound Connect App and explore the Equalizer settings. Switching between presets or using the "Find Your Equalizer" tool, makes a significant difference in audio quality.
Thanks for considering Sony. Hope that helps!
Warm regards,
Estefany
One of the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice battery life good sound a little bit big for my ear, still comfortable, noise cancelling ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GerardD,
Thanks for commenting! We're extremely pleased to hear about your satisfaction with the amazing sound quality, very comfortable fit design, long-lasting battery life, and exceptional noise canceling feature of your WF-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
Satisfied gift giver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was purchased as a gift, and the recipient loved it. They previously had the XM4, and is happy that the XM5 is much smaller and love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi S767, we're glad you are happy with your new earbuds! Thanks for choosing Sony! ~Earl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and they fit really well in your ear.easy setup as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Fantastic! We are thrilled that you are satisfied with the outstanding sound quality, effortless setup, and excellent fit of your WF-1000XM5. Thank you for your perfect five-star review and for choosing Sony! - Romeo
Great for calls; not great for ANC and exercise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color; nice variety of ear tip sizes (I have small ears!). Call quality is excellent. I was looking to replace an old Jabra Active pair that I loved and alas, these aren’t as good— ANC isn’t as good; didn’t fit my ears as well as Jabra; case battery only really good for 1-2 full charges (I had to charge the case every other day, whereas the Jabra cases need recharging 1-2x/ week). I’m keeping these as my extra pair and ordered a pair of Jabras through a reseller
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ShelleyG!
We're happy to hear you find the WF-1000XM5 earbuds have great color, a nice variety of ear tip sizes, and excellent call quality.
We're sorry to hear they didn't meet all of your needs, especially regarding the ANC, fit, and case battery life. We understand how important these features are, especially when upgrading from a pair you loved. We genuinely appreciate you sharing this valuable feedback with us, and we will certainly pass your comments on to our development team for future product improvements.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
Good or bad?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, just some of the features dont work as well as you would expect them to. The google assistant can be a bit frusterating, and the the touch sensitivity for headpjones isnt that good. i have to tap a few times to turn on/off noise cancellation. Noise cancellation sometimes turns on/off by itself idk if its an issue w just my earphones alone, maybe cause i habe longer hair? When your working out you can somewhat hear headphones bouncing in ear. I love thebsound quality tho, makes it worth it. Wish theyd fix the additional features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvanO, Thank you for the feedback on your experience with your new Sony WF1000XM5. We're glad to hear that you like the amazing sound these earbuds delivers. At Sony, we are always looking to improve our product quality and features. We have noted your input about the Google assistant function and will be sure to forward this feedback to the appropriate department.
And we also apologize for any inconvenience that you experienced with some of the features of your Sony WF1000XM5. For touch control sensitivity issues, please follow some of the steps and guidelines provided on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779987.html
If the Noise Canceling function turns on/off randomly or changes unexpectedly, please follow the troubleshooting steps on this link to resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00229328
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam