Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Great sound, uncomfortable fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was honestly amazing! But the noise canceling and comfort of the headphones made them 3-4 stars to me. The headphones were very uncomfortable to wear after a long periods of time or if you fall asleep on them (like on a plane). Compared to the AirPods they AirPods for me have a better fit and noise canceling. For sound though it definitely goes to the Sony. It may be because I have smaller ears so the more average ear may have better luck with fit and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carolina, Thanks for the feedback! We're glad that you like the sound quality. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
Hope this helps. Thanks and regards, -Craig
The best so far
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried almost every wireless earbuds from apple, LG, Sony, Jbl, LG, anker, etc and these are simply the best and the only pair honestly worth over $100. The sound quality is similar to wired earbuds in the 250-400$ range, they can connect to any 2 devices at a time (not just Apple or just Android or just pc) so you can hear your phone and pc without having to reconnect to Bluetooth, the noise canceling is good. The only real issue is that the foam tips it comes with are too rubbery and chafe my inner ear canal where they sit. I got comply foam tips instead and now these earbuds are pretty much perfect to me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nitro,
Fantastic! You've definitely made a great choice! We are extremely pleased to hear your satisfaction with the amazing features and superb performance of your WF-1000XM5. Your feedback with the supplied earbud tips is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Sony WF1000XM5 earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them comforable to wear sound quality is good once sync to phone for the first time they automatically connect once taken out of the box
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaP, Awesome! We are so glad to hear that you are happy with your new WF-1000XM5! Thank you for choosing Sony! -Carl
Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit great. Use them mostly at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Awesome! We're glad to hear that you are enjoying the sound quality and the fit, especially during your workout sessions at the gym. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones of all the ones I have owned over the years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwinR,
Thank you for choosing Sony!
It brings us great joy to hear that the WF-1000XM5 earbuds stand out as the best-sounding headphones you've owned over the years. Your appreciation inspires us to continue delivering exceptional audio experiences that truly resonate with our customers.
Best regards,
-Fred
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an audio file. I spend a lot of money on audio. I was very skeptical about buying these headphones. Typically I buy beats / Apple products Just because they pair well and are easy to use But don’t always have the best sound. I did a lot of research on these headphones and read a lot of good reviews and gave them a shot. Now that I’ve had them for a few weeks, they are my headphones and I think they are absolutely amazing and worth every penny I spent. They’re very easy to set up. The equalizer is very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starns1,
You made the right choice! We're glad that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Good in terms of sound quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good in terms of sound quality and noise cancellation, just little bit dissatisfied with the fit. Overall it's a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NSK1,
We are thrilled to hear that the WF-1000XM5 is delivering the excellent sound quality and noise cancellation you were looking for! Regarding the fit, we recommend trying different combinations of the included earbud tips, as it is quite common for each ear to require a different size for the best seal. You can also use the "Determines Optimal Earbud Tips" feature in the Sony Sound Connect app, which performs an airtightness test to help you find your perfect match. Thanks for choosing Sony.
Best regards, Eliab
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use! Very comfortable and versatile with all my apps. I like the noise canceling feature. Yes a little pricey but still worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Puck, we're glad you like our product! Thanks for choosing Sony. ~Earl
not as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good but the noise cancelling keeps turning itself off. i have to go to app to turn it back on. it stays for a while then goes off again. it is set to auto in the app but there is no way to turn auto off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LanceL,
Thank you for your feedback regarding the WF-1000XM5. We are glad to hear you are enjoying the sound quality, but we certainly understand how frustrating it is when the noise canceling doesn't stay active. This behavior is often linked to settings designed to adapt to your environment, and we would like to help you resolve this so you can enjoy uninterrupted noise cancellation.
To address this, please start by opening the Sony Sound Connect app and turning off the Adaptive Sound Control feature. This setting automatically adjusts your noise canceling based on your movement or location, which is likely what is causing the mode to switch without your manual input. If adjusting that setting does not resolve the behavior, please follow these troubleshooting steps in order:
1. Reset the headset to clear temporary internal errors by following the instructions here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
2. Perform a full factory reset. This will restore the settings to their original state and delete any software glitch that may be affecting the noise cancellation stability: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
3. If after these troubleshooting steps the issue persists, our best recommendation is to contact our technical support team directly through the following link so we can look into further options for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
Super Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best true wireless earbuds I have ever had. Great sound and noise canceling. Comfortable fit. Can wear for hours without fatigue or pain. You won't find better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Italianfox, we're glad you like the sound quality, noise canceling feature and comfort of our product. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
Nice sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really good and it feels nice in the ears. The only complaint is the lack of tracking using tile or another Bluetooth tracking system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LucasG, we're glad you like the sound quality and fit of our product. We appreciate your feedback regarding the lack of Bluetooth tracking system on WF1000XM5. This unit is compatible with Fast Pair feature. In one tap, the WF1000XM5 enables quick, effortless Bluetooth pairing with your Android™ devices. You can even check to see where you last placed them. You can find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1001106283.html?search=fast%20pair
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quailty as well as build quaility, have not had any issues with connectivity battery lasts all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've definitely made a great choice, Grappler! We are extremely pleased to know that you're satisfied with the amazing sound & build quality, stable Bluetooth connectivity, and long-lasting battery life of your WF-1000XM5. Thank you very much for your purchase and for choosing Sony! - Romeo
Really works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far they working pretty good, has an amazing sound and noise cancelling work really great. The battery life it cover my espectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaO, fabulous! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality, exceptional noise canceling feature, and long-lasting battery life of your WF-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
Perfect match
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect choice for music and pro work, if you need a good audio quality this its your go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiriamA,
We are honored to hear that you consider these earbuds the perfect choice for both your professional work and your musical enjoyment! We designed the WF-1000XM5 with our most advanced audio processors and high-performance drivers to ensure that every detail is captured with absolute precision. Knowing that they have become your "go-to" device for high-quality audio is a testament to the engineering we put into making them a versatile tool for any listening environment.
Thank you for choosing Sony.
Best regards,
Dominick
I'm not even sure how to rate these
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are very good things about these earbuds, and also very annoying things about these earbuds. The case is nice. It looks and feels very premium with it's matte finish and semi-gloss, "SONY" lettering. It is also very compact compared to it's predecessors. The earbuds themselves also look pretty nice. They have a glossy finish, with a matte touch sensor. They're also much smaller than their predecessors. The XM4's were notably bulky. When it comes to comfort with these earbuds though, there are really two, true options. Either you use smaller size eartips, and affect the experience of the earbuds' capabilites without feeling pain after just 15 minutes of use, or you use a larger size to ensure a good seal for noise cancellation and music, while also putting yourself through agony. Also, if I had to be perfectly honest, I despise the app. There's a lot of bloatware on it, and it is not very in-depth. Anker's software, features, and customization blows this out of the water. Also, not even that impressed by the quality of the music. It sounds like any other expensive pair of earbuds. There are instances where I beliece my Liberty 4's, which are half the price, sounded better. If only I knew where they went so I could compare side-by-side.
No, I would not recommend this to a friendTop notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even better than the 4s. Better sound blocking and better sound. The smaller size also helps if youre leaning against a headrest. Right now theyre my number 2 against the B&O EX.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelyos,
You made the right choice upgrading to the Sony WF-1000XM5! We're glad that you like the sound quality, noise canceling function, and size of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Better than there predecessor but still not perfct
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is improved but have occasional connection issues and they still want to fall out my ears sometimes. In my opinion, the positive outweigh the negative in the last three months I have bought and returned many of the higher end earbuds. Apple airpods still the best at doing everything well. Sonys are close to airpods but the sound is much better than apples neutral sound. In my opinion that should be the only thing one should consider before making decision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for your time writing this review. While we are glad you like the sound quality of the WF1000XM5, we're sorry to hear if you are experiencing Bluetooth connection issues and if it sometimes fall out on your ears. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection"
Remove any obstacles between the headphones and smartphone.
Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone.
Connect the headset and the Bluetooth device once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
The WF1000XM5 may also fall out or feel uncomfortable during use if you don't wear the unit properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Perform [Determines Optimal Earbud Tips] and confirm that [Earbud tips are air-tight.] is displayed.
If the display is a display other than the above, push the earbud tip slowly into your ear canal or replace it with another earpiece and measure again.
Please refer to this link on how to wear the headset properly in your ears: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony has quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and has a long battery life. Easily connects to phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LuigiD!
We are absolutely thrilled to hear that you are enjoying your WF-1000XM5 earbuds! It is wonderful to know that the long battery life and seamless connection to your phone are making your listening experience easy and enjoyable.
We designed these to be the perfect companion for a busy lifestyle, and we’re so glad they are hitting the mark for you.
Thank you again for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Great headphones, not great for iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are $99 headphones like the Space A40 and Liberty 4 NC that sound just as good if not better in terms of ANC. These for their price and lack of full iPhone feature set, i was quite disappointed. Had a tough time pairing initally with iPhone 14 Pro Max. Got it connected and was just not impressed. You may enjoy but i prefer Airpod 2 Pros or if you want to save a buck and have way longer battery life go for the liberty 4 NC
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LiamOBrien,
We regret to hear that you are not satisfied with the WF1000XM5. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Aside from having the right fit, the steps on this link may help you have a better experience with the noise canceling function:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you still encounter pairing or connectivity issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
The battery life of the headphones may vary depending on the settings and conditions of use. For more information, please refer to these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781965.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sound and battery life is amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. I had a black pair but lost them at work. I almost switched over to the the galaxy buds pro. After a lot of research and readind reviews, i couldnt make the switch the xm5's are just a better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauriceG,
Thank you for choosing Sony!
It's rewarding to hear that your WF-1000XM5 earbuds are such a favorite for you! We're glad that, despite losing your previous pair and looking into other options, you found our model continues to be the best choice. We trust that you will enjoy your new headphones for many years to come!
Best regards,
-Fred