Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the excellent sound quality, long battery life, and comfortable fit of these earbuds. Many appreciate the booming bass and effective active noise cancellation, as well as the lightweight design. However, some users find the initial connectivity frustrating and the touch controls overly sensitive. A few also mention the price and volume level as potential drawbacks.
This summary was generated by AI based on customer reviews.
Love these
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ear buds. Noise cancelling is excellent. Volume lacks a little!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsetaS,
Thank you for sharing your experience with us! Nice to hear you love the noise canceling features of your WF1000XM5. We're sorry if the volume lacks a little. Please refer to this link with steps to troubleshoot if the sound is low: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, easy to use the noise cancelling setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ecast, Glad you're loving the sound quality and ease of use with the noise canceling feature on your Sony WF-1000XM5 earbuds! Thanks for sharing your feedback! We appreciate it and are thrilled you're enjoying the experience! -Jess
Great, high quality sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. The noise canceling works pretty well. My favorite thing is the high quality audio playback. If you listen to lossless audio, these are the perfect choice. I can finally enjoy listening to the quality of FLAC audio on my phone. I also have them paired with my PC. The app for the earbuds is also very easy to use, it recently got a design overhaul. Highly recommend these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi killzoomer, it is so great to know that you love your new earbuds! Thanks for choosing Sony! ~Earl
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product a little pricey, but but worth it great investment One of the best buds on the market if not the best
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the feedback, Rodnew! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great sound quality and control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and so far, the battery life has been good as well. Easy control via the app makes these earbuds great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lawaia100,
Awesome! Glad to hear that you are having a great time with the superb sound quality, long battery life, and easy controls via the Sony Headphone connect app with your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
A good set of earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is not quit a powerful as I would like The fit is good and comfortable Battery life a good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mafcolts, thanks for choosing and purchasing our product. We're glad you are enjoying it. We understand your feedback regarding the bass of your Sony unit. If you feel that the bass sound has become insufficient (or that the sound quality has deteriorated), exchange the earbud tips with new ones. You can follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=bass
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely well built 10 out of 10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TobiM!
We are thrilled to hear your WF-1000XM5 earbuds earned a 10 out of 10! It’s great to know you’re impressed with the build quality and would recommend them to others.
Enjoy that premium sound and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work fantastically. I really love the sound quality. Im someone who really likes louder music so having the app as a tool to adjust the sound was definitely a game changer for me. Overall 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, thank you so much for the fantastic 5-star review! We're elated to hear you're loving the sound quality of the Sony - WF1000XM5. It's great to know that the app's customizable settings made a real difference for your listening preferences! We're honored by your 10/10 rating and hope your earbuds continue to deliver an amazing experience every time you hit play. Thank you for choosing Sony! Best regards, -Dominick
Excellence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, great sound quality, decent ambient sound mode. They gotta be slammed into your ear canals to sound good, though. The app is cool, and it’s neat to be able to fine tune the audio. AI-audio upsampling on the fly is extremely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DanielG,
Thanks for the review! We are delighted to hear how much you are loving your Sony headphones and their amazing Sound quality. We are glad you are taking advantage of the App and the features you can enhance over there! As a recommendation, you might want to give a try to different Earbuds Tips to find the ones you feel most comfortable with.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
A gret pair of ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my son. He says they are wonderful and truly noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jloe!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your son is enjoying the wonderful sound and finding the noise-canceling technology to be truly effective. We designed the WF-1000XM5 to provide an immersive, distraction-free experience, and it sounds like they are doing exactly that.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Great Sounding Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Amazing app with amazing features. Less bass than the previous xm4. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wyatt,
Thank you for the purchase! We're happy to hear that you like the sound quality, battery life and application of the headphones. Thank you for choosing Sony!
-David
Bought a second pair again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy this pair again because of the over all design and quality sound. I grabbed a pair of the new Bose ultra and the Bluetooth connection and discomfort made me buy these again. Looking forward to the next model. Over all these Sony don’t need much improvement.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jaeger,
We're thrilled to hear that you decided to purchase the WF1000XM5 again due to its overall design and exceptional sound quality. Your enthusiasm for our products means a lot to us! We’re also excited about what’s coming next and hope you’ll love our future models just as much. Thank you for choosing Sony!
Best regards,
-Fred
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Fly away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is what it says and more. The sound quality and the noise reduction is excellent. You forget that you have them on the comfort in your ears is excellent also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueC, we're glad you like the sound quality, noise canceling feature and comfort of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Excellent sound and great modern design.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of AirPods Pro, but the sound always felt too weak for me. I bought these Sonys to upgrade my sound. They are light, have a good modern design, and fuller sound. I also own the Sony’s WH1000XM5s. I dislike Sony’s app to manage the headphones. The app feels like an afterthought and needs to be modern and improve its UI. I do not like how the shiny part of the earphones feels slippery and makes it hard to pull out of the case with your fingertips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ricardo,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality and weight of the headphones. Your feedback about the Sony Headphones Connect app and design is greatly appreciated. Thank you for choosing Sony!
-Ralph
Pricey but worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, lightweight, good battery life. Sometimes seems a bit glitchy on active noise cancelling but otherwise great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, very lightweight design, and long-lasting battery life of your WF-1000XM5. We greatly appreciate your feedback when using the noise canceling feature of these headphones. To ensure that you get the most out of your WF-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well and the extra sizes they give you are really helpful in making sure everything fits properly
I would recommend this to a friendBrand response from SonyListens
Posted .We're delighted to hear you're enjoying your WF-1000XM5, Timo! It's fantastic to know that they're working well for you.
We designed the multiple earbud tip sizes to ensure a perfect and secure fit for every user, which is crucial for both comfort and getting the best possible noise-canceling performance. Your feedback confirms that this feature is a success, and we're so glad it's been helpful to you.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great, but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reliable earbuds. Best ANC besides Bose nd Denon. Sound clarity is just ok. Bass is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric1, Great! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
Fantastic choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancellation for earbuds. My only issue is that the ear tips are a bit too hard / not squishy enough for fitting in the ear canal perfectly, which is recommended for ideal sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlakeS, thank you for sharing your positive feedback on the sound quality and noise cancellation of the WF-1000XM5 earbuds, and for highlighting your concern about the firmness of the ear tips.
Your experience is appreciated—achieving the best fit is essential for both comfort and optimal sound and noise cancellation performance. Sony has provided several recommendations and options for users who find the supplied ear tips too firm or uncomfortable:
- The WF-1000XM5 comes with multiple sizes and types of foam ear tips in the box. It’s recommended to try all included sizes to find the best fit.
- For those who find the foam tips a bit firm, a good technique is to gently roll or compress the foam tip between your fingers before placing it in your ear, which allows the foam to expand for a tighter and more comfortable seal. Some users also note that the foam tips may develop a “break-in period,” softening and conforming better with regular use and warmth from the ear.
- The Sony | Headphones Connect app includes a fit test feature, allowing you to verify ear tip selection and seal digitally, which can help to further optimize your experience.
- Regular cleaning of the tips and checking for the best fit can also help maintain comfort and sound performance.
Sony values your feedback and is committed to ensuring your comfort and satisfaction. If you continue having difficulty with the standard tips, please consider reaching out to Sony Support for guidance on obtaining alternative tips or further assistance.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Very Good
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very portable, fits well different earbud size option included, amazing sound quality and NC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pzeus,
Thanks for taking the time to share your review! We feel privileged to know that you’re enjoying the fit and the clear sound of your new WF-1000XM5 earbuds.
We know how important comfort is for portable listening, so we're glad the different tip options helped you find that perfect seal for the noise cancellation.
We appreciate you choosing Sony!
Best regards,
Estefany