Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sound +A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Noise canceling is as well. Are a bit bulky though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaraR,
That's fantastic to hear! We're thrilled you're loving the Sony WF-1000XM5 Truly Wireless Noise-Cancelling Headphones and that both the sound and noise canceling are hitting the mark for you.
We appreciate your honest feedback on the size. While we've worked to make the XM5's more compact than previous models, we understand that "bulky" can be subjective and vary with individual ear sizes. It's great to know that despite this, you still love them overall!
Thank you for your 5-star review! We're delighted you love them overall. Thanks for choosing Sony!
DiegoV
- Pros mentioned:Comfort, Sound quality
Like them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the ways these earphones feel and sound. Feel more comfortable than jabra elites after wearing for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GonzaloQ, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Fit
Nice Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is much nicer than the Jabra 75 actives these replaced. ANC is okay, but not outstanding. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeneR,We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound qualityCons mentioned:Touch controls
No custom touch controlls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. They really need to add custom options for the touch sensor buttons like they do with the wf-xm4000. I want full volume controls on my left ear that I can scale up and down with only 1 or 2 taps. Pressing both side of my ear 4 times to try and get the volume just right is a ridiculous oversight. Its so bad I though it just needed and update but there is still no way for volume customization like the previous model. I don’t know if Sony will update this feature back into the earphones but until they do I would just stick with her older model until it’s addressed. Basically you need to pull your phone out of your pocket every time you want to adjust your volume reasonably. As of now the app allows you to change the touch sensor functions but the presets for each earbud are locked. For example I can choose Ambient Sound Control/Quick access, or Playback Control. If you choose Ambient Sound Control the features are locked to taps. 1 tap is ambient sound toggle. Double and triple tap literally say "Not Assigned" and get this... as if you were a drummer; 4 taps will lower the volume ONE LEVEL DOWN. Like how did this happen? If you choose Playback Controls as one of the presets then 4 taps will increase the volume by one notch just like the Ambient presets lower it by the same amount. This is a very bizarre oversight. Yes the quality of the Sony WF-1000XMFs are nice but the functionalities are just as important as the sound quality or the noise canceling features and unfortunately they removed a key feature that was present in the older previous model. And since use these every day at my job I constantly need to adjust the volume in order to communicate with people and now I begrudgingly have to grab my phone in order to do that now. The custom touch volume controls for the WF-10000XM4 were perfect. Increasing the volume rapidly with a single tap and double tap and holding it to lower the volume is my go to function from my XM4's. And XM5's are completely inferior to the previous model.
No, I would not recommend this to a friend - Pros mentioned:Fit
Ear buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent. I use them everyday. They fit my ears nicely and I can have my hands free to do the things I need to do at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CodyB,
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Good Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound quality during calls. Bass distorted at times. Great battery longevity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ranman, great! We're glad you like the sound quality and battery of our product! We understand your feedback regarding the bass of your Sony unit. You can configure the Equalizer/CLEAR BASS settings using the Headphones Connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html?search=bass
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best ANC in an earbud!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things kick @$$. Sound great in all ranges! With the ANC off they have really decent isolation. ANC on and you're in your own world by yourself. Pricetag was worth it (in my opinion) I daily drive these with the ambient pass through for a couple hours at a time. Best earbuds ive owned hands down. The app is not super intuitive but offers decent customizations and the full array of toggles for the features they offer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N0tVeryN1nja, perfect! You've certainly made a great choice! We are extremely pleased that it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Bose Buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the most crisp, wonderfully effective buds ive ever had!! I couldn't imagine a more beautiful music entering my ears every day!! :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeZ, thank you so much for the glowing review! We're thrilled to hear you're enjoying the crisp sound and immersive audio experience of the Sony - WF1000XM5. It's wonderful to know they're bringing such beauty to your daily listening. Thank you for choosing Sony, and enjoy every note! Regards, -Dominick
- Pros mentioned:Bass, Sound quality
Great sound quantity ear buds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for buds. Clear bass, great noise canceling. Not much improved from the XM4s though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickP, Thank you for the amazing review! We're glad you like the excellent sound, clear bass, and great noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best so far sounds amazing. Very comfortable stays in place looks sweet…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrueMana, fabulous! We're truly happy to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5. Thank you so much for sharing your excellent experience with our product and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Sony is Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love sony .. excelent sounds comfortable and faster .. good canceled noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Hector, thanks for commenting! We're extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling feature, and superb performance of your WF-1000XM5. Thank you so much for the love and for commending Sony! - Romeo
Fitment is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a little skeptical just because they look bulky. But they surprisingly stay in my ear better than any other ones I’ve had. Sound is great. Would buy again 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alexroa,
Thank you for choosing Sony!
We couldn't be happier to hear that the WF1000XM5 exceeded your expectations in comfort and sound quality. It means a lot to us that they stay securely in your ear and deliver a great audio experience. Thank you for your trust and enthusiastic support!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Great headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit of these headphones are great and snug. The ANC is also amazing, definitely up there with the airpod pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH,
Great! We're glad that you like the fit and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it outside for work in the cold, lasts majority of my shift, stays connected the entire time and sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarrisonC, Thanks for commenting! We are extremely pleased it suits your needs and expectations. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing Quality Earbuds, Fitment was not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to be fair when reviewing this product. These earbuds are amazing. The quality and features alone stand out among competitors. However, I did have issues with fitment. I tried all of the provided ear tips but the never fit well enough and this is a larger issue for me cause I wanted to use them while working out with as well. I am not a fan of the memory foam type ear tips so I did return them and tried out the Bose which had better fitment but did notice that the Sony buds had better sound quality and loudness.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. It's unfortunate that you were not satisfied with its fit and design. For optimum fit and comfort, it is recommended to wear the headphones properly. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app also helps you determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
- Pros mentioned:Sound quality
Buy again, great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound quality with a stylish appearance. If you also get the app, you can adjust the sound qualities
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MasonB,
Thank you for choosing Sony!
We're very glad to hear that you're appreciating the exceptional sound quality and stylish design of the WF-1000XM5. You're absolutely right; downloading the Sony Sound Connect App allows you to customize your audio experience even further. We hope you continue to enjoy your new earbuds!
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Better Sound than Bose!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than the original with no sound sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaC,
Fabulous! We're delighted to hear that you are having a great time with the superb sound quality of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Husband is obsessed with these headphones and they sound amazing. He loves the touch controls, wireless charging, and depth of sound and after losing a pair, we had to replace them because they are that good. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bailey, Fantastic! We're delighted to hear that your husband is enjoying the earbuds and values the touch controls, wireless charging, and rich sound quality. It's wonderful to know you found them worthy of replacement after losing a pair. Thank you for sharing your outstanding experience with the WF-1000XM5 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Major issues despite decent quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is good. The ANC is good. But the technical issues are hard to ignore. The battery for each bud will drain at different rates. The playback cuts out randomly for a second or more sometimes, especially when moving. I had battery issues with the WF 1000XM4’s and got a full refund. When I ran into similar issues with this unit, Sony only offered me a replacement. If you have an iPhone, just get AirPod Pros. I am so disappointed with these that it made me consider returning my WH 1000 XM4s so I can escape Sony’s ecosystem, but I will hold off on that while they still work. For this price point, Sony should have done better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EliLangley,
Thanks for commenting. While we're glad that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5, we're really sorry if you're experiencing some issues. This is certainly not the news we'd like to hear from. We greatly appreciate your feedback. At Sony, we are always looking to improve our product quality and features.
If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Immaculate
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best earbuds I have tried. From the noise cancelation to the sound quality and the wide variety of features as well the extreme comfort. Massive upgrade from the 3s and 4s
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CROWLEY79! We're glad that you are impressed with the new Sony XM5 wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig