Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
Better than AirPods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best ear buds ever made! Way better than my AirPods and these are definitely worth the money and definitely noise canceling headphones! I used them at work to cancel out all the noise and I couldn’t even hear a single sound with them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JenniferP!
We are thrilled to hear that your WF-1000XM5 earbuds are a game-changer for your workday! It is wonderful to know that our noise-canceling technology is providing you with that "total silence" you need to stay focused, and hearing that they’ve outperformed your previous earbuds truly makes our day.
We worked hard to pack that industry-leading noise cancellation into such a compact design, and we’re so glad it’s hitting the mark for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Awesome Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these,awesome sound. great fit. Have never had noise cancelling before, pretty cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ourstand,
Very nice! We're glad to hear that you love the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best in ear headphones so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and anc seems to be top notch as well. Bought as replacements for AirPod pros and am happy so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelA, we're glad you are happy with the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Great sound and quality, Big price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great quality. Nice app. Call quality also sounds good. Biggest downside for these earbuds is the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahN,
You made the right choice! We're glad that you like the sound, call quality, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the price is greatly appreciated.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Best earphones out.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable to wear. Noise canceling is some of the best I’ve experienced in earphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, MichaelP!
We are absolutely thrilled to hear that the WF-1000XM5 is delivering that best-in-class experience for you! We put a lot of engineering into our Integrated Processor V2 to ensure the noise canceling is truly transformative, and it’s wonderful to know it’s hitting the mark.
It’s also great to hear that you're finding them comfortable for daily wear. We know that great sound only matters if you can enjoy it all day long!
Thank you for choosing Sony and for sharing your experience with the community.
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasantly surprised how well these EarPods deliver. The noise cancellation is great! I use them while mowing and hear my music with no problem. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryC,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Deeeeeeecent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Only downside is the ear tips that come with them hurt my ears. I found some others online and the problem was fixed. They sound good but aren't as comfortable as others I've worn. I personally have a mixed ipuon about them. On one hand they sound nice and on the toebt hand they aren't as comfortable as my Jabra elite pro 7s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterE,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Please check this article on how to properly wear the headphones.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were a bit pricey, but definitely worth it! These sound wayyyyy better than my old Sonys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuffymanYT,
We're excited to hear that the Sony WF-1000XM5 headphones were a worthwhile investment for you and that the sound quality is a major upgrade from your previous pair.
Your feedback is truly appreciated. Thank you for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
solid noise canceling but mid on apple devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not good for my iphone, they say it’s compatible w apple but thas cap, u gotta download a buggy sony app to see the battery percentage. the earphones themselves r hecka good tho, the noise canceling is so good. it’s very hard to be aware of the earphone percentage and the case percentage since it’s annoying ash to keep on opening the sony app.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Izaac, We're glad that you like the noise canceling function. Sony takes into consideration all feedback to improve the performance and quality of our products. You can also check the battery percentage even if you're not using the app. When the headset is connected to an iPhone or iPod touch over an HFP (Hands-free Profile) Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or iPod touch. The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch. Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781966.html?search=battery
Hope this helps.
Erin
- Pros mentioned:Sound quality
Android users should buy these.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much satisfied with these earbuds. I had the Airpods, Bose and these. Out of the bunch, I would pick either the Aipods or Sony. If you have a android phone go with these and obviously an Apple would pair well with the Airpods. Noise canceling is ok. I do work in a loud environment and it would stuggle at times to keep the noise down. The sound from these are the best in my opinion. Sony did a good job on these but noise canceling could be better but its a thumbs up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindsorM, You've made an excellent choice! We're glad you're satisfied with your purchase. Good to know you appreciate the noise cancellation and exceptional sound quality of your new Sony WF1000XM5. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good quality headphones, but not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have good sound quality, and a lot of bonus features that allow you to customize your experience. But at the end of the day, they are headphones and bonus features can only add so much. For $100 less, there are headphones with similar sound quality and less connectivity problems. These would be 5 star headphones at $130 dollars, but they don’t give enough of a noticeable quality increase to be 5 stars at $230.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, user277201. We appreciate your detailed review highlighting the sound quality and the variety of features designed to enhance user experience. We understand your concerns about the price point and connectivity issues compared to less expensive models.
The WF-1000XM5 headphones are designed to offer an exceptional audio experience along with advanced features like noise-canceling and customization options that aim to provide added value. We understand that the headphones would have been a 5-star product at a lower price, and we will pass this valuable feedback to our product team for future considerations.
Thank you for your valuable support. We will certainly take your feedback into account as we work to enhance our products based on your experiences and recommendations.
Best regards,
Gus
- Pros mentioned:Comfort
Ratings don’t lie
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling perfection. Have used them at a couple festivals. they are both very comfortable and great when on a call for both parties.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, NickC!
We are truly happy to hear your satisfaction with the amazing noise canceling feature, very comfortable fit design, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancellation! Very balanced sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saiyan,
We couldn't be happier to hear that you are enjoying the excellent sound and noise cancellation of the Sony WF-1000XM5!
Achieving a very balanced sound alongside our industry-leading noise cancellation technology was a key focus, and we are delighted that you recognize these core strengths.
Thank you very much for choosing Sony and sharing your five-star review!
Regards,
Dominick
- Pros mentioned:Sound quality
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful sound quality with excellent noise cancellation even in a warehouse with party speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QN710,
Thank you for choosing Sony!
It makes us really happy to hear that you're enjoying the beautiful sound quality and excellent noise cancellation of your WF1000XM5 earbuds, especially in a loud environment. We appreciate you taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Love Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely great Sound quality!! Amazing noise cancelation ability. Only downfall for me is the are bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMIA!
Thank you for your feedback on the WF-1000XM5 earbuds! We are thrilled to hear that you appreciate the exceptional sound quality and impressive noise cancellation features. We also appreciate your input regarding the bulkiness of the product, as customer insights help us enhance our designs.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Sound Quality for NC In-Ear
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whether on the bus or walking my dog, these are my favorite noise-cancelling in-ear headphones. I tweaked the EQ easily in the app, and the performance is incredible. Highly reccomend as they offer phenomenal noise cancelling and sound quality - better sound quality than the Bose equivalent in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grant, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these earbuds the noise canceling is nearly absolute. I used them in the gym and working in my shop on my truck I literally could not hear anything I was doing in the shop including hammering away steel on steel and people who tried to speak with me until I tapped off the noise canceling. Sound is extremely immersive I love the ability to choose the way you want to listen to music and the way the earbuds adapt to your usage. Definitely a great buy and well worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, JohnR! We're glad you are enjoying your new headphones! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort
Great earbuds!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable, long-lasting battery too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alis, Fabulous! We're extremely pleased to hear about your satisfaction with the amazing battery life and very comfortable fit design of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Comfort
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great little headphones! Noise cancelation is amazing and the fit is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SheldonR,
Thank you so much for the 5-star review! We're honored to hear you're enjoying our headphones and that you find the fit so great! Knowing the noise cancellation is amazing for you is exactly what we aim for with the WF-1000XM5.
Thanks for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
Same great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great sound quality as the 4s, but they don't cancel noise as well. The fit is also smaller and they don't stay in place as well. Still a great quality earbud.
I would recommend this to a friend