Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
So far so good, time will tell.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had them very long, but so far I like them. We’ll see what happens in a year from now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nomanual,
That's great! We're happy to hear you are liking the WF-1000XM5 earbuds so far and hope you continue to enjoy the exceptional sound and noise canceling performance over the long term.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great everything, my only complaint is that i lost the case in a train, I knew it was there because I could see it in the app, but never actually found it, so if you are someone who losses stuff these are not for you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
We are thrilled to hear about your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. We regret to hear about what happened to the charging case. The charging case is available as a replacement part from our Authorized Parts Distributor. For more information on how you can obtain replacement parts and accessories, please refer to the following link:
https://us.esupport.sony.com/support/s/model-accessories?language=en_US
ref: https://www.sony.com/electronics/support/articles/00189241
Should you need more information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Excellent Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sony exceeded my expectations, excellent anc, excellent sound, and amazing battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyBuyer,
We are elated to hear that your Sony WF-1000XM5 truly delivers an outstanding experience! We put a lot of effort into perfecting the excellent ANC, amazing battery life, and world-class sound quality, and your feedback confirms that our efforts were successful. Thank you for making Sony your choice for wireless audio and for sharing your stellar review!
Regards,
Dominick
- Pros mentioned:Sound quality
Work, Play, and Relax
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these everyday and barely ever take them off when I'm not at work. When I do use these at work, the noise cancelling helps me stay focused and the talking feature makes sure that I'm not completely ignoring my coworkers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicTeacher, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are outstanding devices. Well worth the cost. Much more comfortable than my over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlaskaJim!
We are absolutely thrilled to hear that you find the WF-1000XM5 earbuds to be outstanding devices and well worth the cost!
We especially appreciate you highlighting the comfort. We engineered these earbuds to be significantly more compact and comfortable than previous models, and it's wonderful to know they are a much better fit for you compared to over-the-ear options.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
it's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Con: The sound quality is not as good as Sennheiser TW3. noise cancellation is not as good as the Apple Airpod 2pro. Pro: Connectivity is good, the fit is good, decent battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sguo,
Thanks for commenting. We're thrilled to know that you're satisfied with the superb Bluetooth connectivity, very comfortable fit, and long-lasting battery life of your WF1000XM5. We greatly appreciate your input about the sound quality and noise cancellation of these headphones compared to other brands.
For sound quality, to ensure you're getting the best experience, please follow the steps provided on this Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
Also, when you want to prioritize the sound quality, we recommend selecting the “Priority on sound quality” mode from the “Sony | Headphones Connect” app.
Additionally, the following information on this article is important in order to maximize the noise canceling function and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
I hope this helps. Thank you so much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling earbuds. Great sound. Love the color. The only thing I did not like is when I used them at the gym they kept slipping out. I am sure it was due to the sweat. So, I use them for work now where I do not sweat as much and they are Perfect!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EstellaF, we're glad you like the sound quality and color of your new earbuds. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent product wirh excellent service.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In chosing my new air bud, the best buy rep was very knowledgeable and with his assistance, i was in a good position to select a product right for my needs. After using the said product for a couple of week now, i am very satisified with the high quality sound clarity i get. This was definitely the air bud for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanKSingh,
That's amazing! You've definitely made a great choice! We are very happy to know that it perfectly suits your needs and expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Fit, Sound quality
Ear piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them. they are nice. Sound good. Fit just right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasoncL, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Fit, Sound quality
Great sound but wasnt for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and the sound is amazing. I just kept having popping issue with my ears when using either the noise cancellation or ambient setting. Better comfort and fit to my ear than the xm4 for sure. I have small ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Afig,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function, sound quality, fit, and comfort of the headphones. Your feedback about the popping sound is greatly appreciated.
When the noise canceling function is turned on, you may hear a small amount of noise, but this is due to the characteristics of the noise canceling. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life, Sound quality
Really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the earbubs sound quality is amazing and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theuser115,
Great! We're glad that you are enjoying the sound quality and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Turn up the music
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great smooth highs and low bass can't go wrong with these buds
I would recommend this to a friend - Pros mentioned:Sound quality
Will buy again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most durable earbuds I've ever used. No slip, sound is excellent. Sweat is no factor. I will be getting another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Thanks for sharing your experience! We're thrilled to hear that the Sony XM5 earbuds have impressed you with their durability, secure fit, and excellent sound quality. It's fantastic to know they perform perfectly, even during sweaty sessions. Thank you for choosing Sony! -Maria
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good for Sony better than apple…. Happy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Bwired!
We are delighted to hear you are happy with the WF-1000XM5 earbuds, and especially thrilled that you find them to have great sound and be better than the competition!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Really good wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After going through 4 pairs of other wireless in-ear headphones, I finally got the nerve to buy the ones. At $250 they are surely expensive but they don't good and on a phone call the other part can here me clearly. They are small, light, with good battery life. If it's within your budget, they are a good choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, peregrineRR.
You've made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality, smaller & lightweight design, long-lasting battery life, and superb performance of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Worth the Investment.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case could be smaller but these don't fall out of my ears like the Samsung's do. i love the sound quality and the noise cancelling actually works! The range on the Bluetooth could be better as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasW,
Thanks for commenting! We are truly happy to hear your satisfaction with the with the amazing sound quality, industry-leading noise canceling feature, and very comfortable fit design of your WF-1000XM5. We truly appreciate your input with the size of the charging case and Bluetooth range of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things rip. Seriously killer. They aren't PPE, but are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, TristanG!
We are absolutely thrilled to hear that you find your WF-1000XM5 earbuds to be seriously killer and that "these things rip!"
We are glad they are providing you with an outstanding audio experience. We also appreciate your note that while they are great, they are not intended as Personal Protective Equipment (PPE).
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
*Drool I love them.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.by far one of the best headphones out there. hands down but .... they are slippery little cruds they fit perfectly in ear sound and ANC is perfect transparency is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarH Great! We're glad that you are loving your WF1000XM5 earbuds. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect for all use cases.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, comfortable to wear and sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Nathin! We're glad that you are comfortable wearing the new Sony XM5 earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds with very high quality sound i use them all the time! I would recommend them to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikH, We’re thrilled to hear you’re loving the high-quality sound and enjoying them so much that they’ve become a daily favorite. It’s fantastic to know you’d recommend them to your friends. That’s the best compliment we could ask for! Thank you for choosing Sony! -Jess