Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mic quality on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these earbuds primarily for their touted AI-driven noise cancellation during phone calls. While the performance is satisfactory, it falls short of being the best, exhibiting an unusual crackling, slight voice muffling, and an unnatural sound quality. They work fine for music, but for daily, extended phone calls, they don't quite measure up. Consequently, I opted to return them and instead invested in the Nothing Ear 2. The latter excels in both sound quality and microphone performance, making it a more favorable choice for my needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jumanji, we're sorry to hear that you have an issue with your Sony unit. We would like to turn your opinion around regarding our WF1000XM5. Please follow this link to isolate the issue:
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
No tracking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds except for the fact that you can’t really track them on IPhone and have to directly get an entire accessory just to find them. This all leads to the fact that they are expensive, which you would think they would have a good way to track them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JobannyL,
Thank you for taking the time to share your thoughts on the Sony - WF1000XM5. We're glad to hear you enjoy the earbuds themselves, but we truly understand your frustration regarding the tracking options on iPhone. We know this can feel limiting, especially given the investment. Your feedback is important to us, and we'll make sure it's shared with the relevant team.
We appreciate your input and your honest perspective, as it helps us continue working to improve the overall experience.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Best on the market!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling buds in the market. I take these everywhere I go and I cannot recommend another brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thank you for your positive review of the WF1000XM5! We're thrilled to hear that you consider them the best noise-cancelling buds on the market and that they have become an essential part of your daily routine. Your recommendation means a lot to us, and we're glad to know that our product has met your expectations. Thanks for choosing Sony! -Sam
Sony Headpiece
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling, good quality Sourround Sound and compatible with 3D audios, 5D audios etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Bjorn!
We are absolutely thrilled to hear that you are enjoying the premium performance of your WF-1000XM5. It’s incredibly rewarding to know that the excellent noise canceling is creating a distraction-free listening environment for you.
We are also very glad that you are experiencing the good quality surround sound and the capability to fully enjoy advanced formats like 360 Reality Audio. We designed these earbuds to provide a truly immersive and spatial audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony to elevate your daily listening experience!
Best regards, Gus, Sony Social Media Team
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and sound quality. Excellent design and fitting.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, LohithR!
We are absolutely thrilled to hear that you are enjoying the WF-1000XM5 earbuds!
It's wonderful to know that you find them an excellent product with superb sound quality, and that you are impressed with the excellent design and fitting. We worked hard to make the XM5 both powerful and comfortable.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
revolutionary
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the peak of headphone tech, along with most of sony's other earbuds. sounds quality great, noise canceling great, product build quality great, only thing i would say they could do better on would be the earbuds tips but besides that. GREAT PRODUCT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, we're glad you like the sound quality and noise canceling of our product. We appreciate your feedback regarding the earbud tips of the WF1000XM5. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sounds great But ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, better than Airpod Pro! Switched between 2 devices work better after firmware upgrade. Wish it has better ear tips that me fit better. I'm between small and medium :-(
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ultraman75287, we're glad you are enjoying the sound quality of our product. We understand your feedback regarding the earbud tips of your Sony unit. The WF1000XM5 comes with different size of earbud tips (SS/S/M/L). Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
You won't regret it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds to replace my WF-1000XM3 and those earbuds still competes with today's current market. Its not as good as apple in terms of connecting quickly to its paired device, but the quality and noise cancelation leaves airpods behind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erwin, we're glad you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
excellent sound and noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and sound price highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dawn, That's great! We're thrilled to hear you like the excellent sound quality, noise cancellation, comfortable fit, and overall value of your Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Your recommendation means a lot to us! Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great for listening to music or on a phone call
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primarily at work instead of a traditional over the ear headset. They sound great on my end and I'm told they sound great to the other party. It takes a moment longer to put them in my ear when I'm receiving a phone call but they have a solid feel and are easy to insert.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, SeanW!
We are extremely pleased to hear your satisfaction with the amazing sound quality and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Case sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well. Case sucks opens up after minamal moving and earbuds end up flying all over the place to get broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds,
Thanks for the feedback! We're glad to hear the WF-1000XM5 earbuds themselves are working well for you. We're really sorry to hear about the issue you're having with the charging case. That's definitely not the experience we want our customers to have. We'll certainly pass this feedback about the case durability and design to our product development team. It's valuable insights like yours that help us improve.
Thanks for choosing Sony, have a great day!
DiegoV
Great earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earbuds I've had in years! Ambient and noise cancellation is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Customer,
Thank you for choosing Sony!
We're honored to hear that the WF1000XM5 earbuds stand out as some of the best you've had in years. Your praise for the ambient sound and noise cancellation truly motivates us to continue delivering exceptional audio experiences. Thank you for sharing your positive thoughts!
Best regards,
-Fred
- Pros mentioned:Bass
Sony? Buy.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best every day ear buds. Kicking bass. Great tones. Easy to lose. Not sure where they went. May they forever rest in pieces.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryS,
Thank you for your fantastic review of the WF-1000XM5 earbuds! We're thrilled to hear that you enjoy the kicking bass and great tones they provide. We're sorry to hear that you've misplaced them, and we hope they find their way back to you. If there's anything we can do to assist you or if you need information about our product, please don't hesitate to reach out. We are always here to help! You may send us an email at socialsupport@am.sony.com with the following:
Name:
Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you for choosing Sony.
Best regards,
Romeo
Quality items from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great. The sound quality for this is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cleanandclear,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the battery life and sound quality of the WF1000XM5 earbuds. Your feedback encourages us to continue focusing on delivering products that enhance your listening experience. Thank you for sharing your positive thoughts with us!
Best regards,
-Fred
- Pros mentioned:Bass
Best headphones we’ve owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I and my wife have ever owned. The bass is good, voice quality is awesome, and, the best of all, the sound doesn’t leak- which means we can use it at work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeshM, That's really cool! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones that you've owned. It's wonderful to know you love the great audio and noise canceling feature of our Industry-leading noise cancellation headphones making them perfect at work. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Fit, Sound quality
Good choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best one at the market now, ANC good, smaller and lighter than the previous WF-1000XM4!
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Nn1989! We are happy to hear that you are impressed with the noise cancelling feature and design of the new WFXM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony's Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Able to connect to two different devices at the same time. The App is not very intuitive, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rizzay,
Thanks for sharing your 5-star review and experience with the WF1000XM5. We're glad that you like the sound quality and multipoint function of the headphones. Your feedback about the Sony app is greatly appreciated. The app allows you to fully utilize the capabilities of the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781980.html
Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Hopeful about battery longevity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of WF1000XM4 and I loved them. Sound quality and noise cancelling are amazing. I did use often for working out and they lost the ability to recharge. I won't be using this pair for workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROCCOR,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Get em
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a couple of months in and nothing but positives…sound quality, check/noise cancellation, check/easy to set up with an app to further customize sound settings, check. Really the only downside would have to be price as they are on the higher end but still in line with the Bose and most others of this caliber.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas,
Thank you for the purchase and we're glad to hear that you like the sound quality, noise canceling and application of the headphones; Your feedback regarding the price is greatly appreciated. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Just get an xm4 until the xm6 comes out
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the XM4. The changes in design has made it so that the earbuds never fits quite right in my ear, and I've used multiple tip types. Also, if you only use one ear bud, it doesn't default to noise canceling. You can turn on NC manually or use adaptive control, but even then adaptive controls keeps turning off in the app. Meaning it defaults back to ambient noise. If you drop the case the buds just go flying out, I've almost lost them multiple times. It happened occasionally with the xm4s, but the xm5 magnet is weaker I think. Battery life, connectivity, and sound are great, but the problems I outlined make it a fail in my book.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acw00, Thank you for your feedback on the WF-1000XM5. We appreciate your detailed review and are sorry to hear about the issues you've encountered.
Regarding the fit of the earbuds, we understand that comfort and secure fit are crucial. If you've already tried different sizes and types of ear tips and you continue to experience discomfort, please reach out to our support team for further assistance.
For the noise-canceling feature, we acknowledge that it should ideally activate automatically when using a single earbud. We will pass on your feedback to our development team.
The concern about the earbuds falling out of the case is noted. We will look into the magnet strength and case design to ensure the earbuds remain secure during everyday use.
We're glad to hear that you are satisfied with the battery life, connectivity, and sound quality of these earbuds.
Thank you for choosing Sony. If you have any further questions or need assistance, please do not hesitate to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam