Customer Ratings & Reviews

Hi GabrielO,

Great! We're glad that you like the Bluetooth function and comfort of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi EverA,

Great! We're thrilled that you are enjoying the comfort, sound quality, and battery life of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hello Player2hasenteredthegame,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying the WF1000XM5 earbuds and appreciate the stylish packaging. Your feedback about the color is valuable, and we’re glad the overall experience is positive. Thank you for sharing your thoughts with us!

Best regards,
-Fred

Hi OmarJ, Fantastic! We're extremely pleased to hear that you're satisfied with the amazing noise canceling and superb performance of your WF-1000XM5. Thank you so much for the perfect star revierw and for choosing Sony! - Romeo

Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.

A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.

If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus

Hi Alex, we're glad you are enjoying our product. We appreciate your feedback regarding the battery life of your Sony unit. If the available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different, please follow this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html?search=operating

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi Ravi,

Thanks for commenting! We are happy to know that you're satisfied with the amazing sound quality of your WF-1000XM5. We are sorry if they didn't fit you well and that you had to purchase other earbud tips. We greatly appreciate your feedback with the design of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo

Thank you so much for your fantastic feedback on the WF-1000XM5, EdwardH! We are delighted to hear that they were the perfect companion for your four-hour flight.

We designed the WF-1000XM5 to deliver industry-leading noise cancellation in a compact, portable form factor, and it brings us great joy to know that this feature was a highlight of your experience. We are thrilled that you highly recommend them!

Thank you again for choosing Sony.

Best regards,

Gus
Sony Social Media Team

Hi NateR, Amazing! We're thrilled to hear that you like noise canceling. We also regret to hear that you lost these earbuds. If there's anything that we could help you with, you can email us at socialsupport@am.sony.com. Regards, Erin

Hi Thad,

Thanks for commenting! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of these headphones. We greatly appreciate your feedback with the setup and when wearing them with hat. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

- Romeo

Thanks for the 5-star rating, Angel! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. -Craig

Thanks for commenting, Robert!

We are thrilled to know that you are well-pleased with the amazing performance and exceptional sound quality & noise canceling of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JaedonE, perfect! We're extremely pleased to know that you love our products and that you're satisfied with the amazing performance of your WF-1000XM5. Thank you very much for your purchase and for trusting Sony! - Romeo

Hi PhilipS, Thank you for your fantastic 5-star review of the WF-1000XM5! We're thrilled to hear that you find them so comfortable that you can wear them all day without noticing. It's great to know that the exceptional sound quality has met your expectations. Your feedback is greatly appreciated and helps us continue to deliver high-quality products. Enjoy your listening experience and thanks for choosing Sony! - Romeo

Hi user626396, Awesome! We're extremely pleased to hear about your satisfaction with the amazing sound quality, exceptional noise-canceling feature, and superb performance of your WF-1000XM5. Thank you so much for choosing Sony! - Romeo

Hi frtzmrcl, Fantastic! We're delighted to learn that you're enjoying the outstanding noise canceling feature, the lightweight design, the convenience of portability, and the wireless charging capability of your WF-1000XM5 earbuds. These earbuds are expertly crafted to deliver an exceptional audio experience. Thank you for your perfect five-star review and for selecting Sony! - Romeo

Hi Gman,

We're glad that you like the charging case, size, fit, and dedicated app (Sony Headphones Connect) of the headphones. It's unfortunate that you were not complete satisfied with its performance. Your feedback is extremely important to us and is very much appreciated. Thanks for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Hope this help. Regards, -Craig

Hi amsPhD, Great! We're delighted to hear that you're enjoying using your WF1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hello FELIPEA,

Thank you for choosing Sony!

We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

Best regards,
-Fred