Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the exceptional sound quality and outstanding battery life that these earbuds provide. Users also frequently highlight the comfortable, lightweight fit, noting that they stay securely in place during use. While the overall experience is highly positive, some individuals have noted minor frustrations regarding initial connectivity and the sensitivity of the touch controls. Additionally, a few users mentioned that the price point is somewhat high and expressed a desire for a higher maximum volume.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent. This was my first pair, and I have no complaints. While I wasn't initially thrilled about needing to download an app to connect them, I quickly adapted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyG, we're glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
Sound Issues at 299.99
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off the design of the earbuds are amazing. The fit and feel way better than the "Sony WF-1000XM4." Sony also having their own app to help you customize your headphones/earbuds is quite a nice feature. Secondly an improvement from it's predecessor is that you can use either earbud how you want. With the "WF-1000XM4" the right earbud was the "main" so if you wanted to use the left, you had to have both. The Sony Wireless WF-1000XM5 allows you to use whichever you please which is preferable. The only issue I have is sound quality. Sony has come a long way, so should their products. Sometimes it sounds amazing, sometomes I to turn it all the way up just to hear it. The most frustrating issue is their are time's where it sounds like certain parts of the track is muffled or underwater. Some might try to say that "oh your listening to a posted version from an unreliable source" but I listen to it directly from the artist themselves. Overall the earbuds aren't bad, Sony is heading in the right direction. Just some small tune ups.
I would recommend this to a friend- Pros mentioned:Sound quality
The best earbuds i've ever had!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds perfect. Comfort. Sony has done a good good job on noise canceling and ambient sound. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tuan, That's great! We're very happy to hear that you like the exceptional sound quality, amazing comfort level, and top-notch noise canceling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Failed after 2 months, distortion, very low volume
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is good, but that’s basically the only positive. They were never loud enough, and after only two months of normal use they suddenly started distorting and the volume dropped to an unusable level overnight. I tried troubleshooting on my own and went through Sony’s diagnostic steps with zero improvement. Best Buy support was also disappointing and unhelpful. For the price, this kind of reliability and support is unacceptable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Radwan,
We are sorry to hear about the distortion and volume issues with your WF-1000XM5. To attempt a fix, please initialize the earbuds: place both units in the case with the lid open, then hold the button on the back for about 15 seconds until the indicator flashes orange.
If this does not resolve the issue, since your product is under warranty, please visit our Product Repair Portal to start a service claim: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great earbuds just... i lost one :,(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, exelent transparency and noise cancelation 5 stars for that. but as with all earbuds... easy to loose...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 8EST8UY,
Thanks for commenting. We are thrilled to hear your satisfaction with the amazing sound quality and expectational Ambient Sound mode & Noise Canceling features of your WF-1000XM5. It's unfortunate to hear that you've lost one of the earbuds. This is certainly not the news we'd like to hear. The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. If one of the earbuds is lost or damaged, send the remaining items (earbuds and charging case) to an Authorized Service Center so that a replacement for the missing part can be reset with the remaining components. Please visit the link below for our Product Repair website:
https://us.esupport.sony.com/support/s/service?language=en_US
Note: The warranty does not cover the cost of replacing lost or damaged items.
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Better AC, more compatct, but a bit too slippery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bettw AC than previous version, smaller case and earbuds, but the earbuds are very slippery I feel like I will drop them a lot and lose them pretty soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coco, we're glad you like the size and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Cancel the noise you don't want
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. If you drop an earbud it chimes so you can listen for it while you look for it.... genius
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BarryWild! We're thrilled to hear that you are impressed with the noise canceling feature of the earphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Was not happy with the sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it cuz the sound was good but not 300 dollars good, I don't know if I'm being too pushy with earbuds cuz you can get better headsets with less but these are earbuds ... I like a deep bass, this was ok bass. The material feels cheap, the buds and the case
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GirlBloodyKilla,
We sincerely regret to hear that our WF-1000XM5 didn't live up to your expectations and that it had to be returned. This is certainly not the news we'd like to hear from you. For low sound quality, some of these issues can be fixed by performing our suggested steps on these articles:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956
https://www.sony.com/electronics/support/articles/00262839
We greatly appreciate your feedback, and we are hoping that you will consider Sony again in your future purchase.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sony ear buds has Great sound quality they fit perfect in my ears im really happy with my sonys!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mook,
Amazing! We are extremely pleased to hear your satisfaction with the amazing sound quality and very comfortable fit design of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality goes a long way; works perfect while doing physical activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abraham, Awesome! It is great to hear that you are enjoying the sound quality of the WF-1000XM5 and it is perfect for your activities! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones i’ve ever used
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, good quality, and a great ambience mode whats there not to like
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazzy,
Amazing! We're thrilled that you are enjoying the sound quality and Ambient Sound Mode of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really nice and crisp, like the features of switching mutiple divices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, That's great! We're very pleased to hear you like the nice and crisp sound and multipoint connection feature of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Almost great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great, with great noise canceling, but just don't stay in my ears. As a contractor that's moving all day, I need something small that stays in place. Did some research to find a lot of people have this problem and end up returning or getting new ear tips. Not cool for how expensive they were.
I would recommend this to a friend - Pros mentioned:Sound quality
Greatest sounding earbuds around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest sounding buds ever! And the noise cancelling is stellar. Smaller than the 4's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedT, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Sound is amazing. Comes with four different size ear pieces.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoriD, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Noise-canceling headphones on the market right now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TKrev,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blocks metal grinding, loud noise to my listeners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryR,
Thanks for commenting! We are thrilled to hear your satisfaction with the superb noise canceling feature of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best there is in my opinion
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancelation is the best, cuts out all surrounding sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VanessaaM,
Great! Thank you for your honest review and we are truly happy that you are pleased with the superb noise canceling capability of our WF1000XM5. You are highly appreciated and thank you for choosing Sony! - Marco
- Pros mentioned:Fit
Dang, really good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They stay in my ears and become loud when I raise the volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrelolz,
Great! We're glad that you like the fit and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Earbuds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Loved the previous model and these are better imo. Worth the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CraigB,
You made the right choice upgrading to the Sony WF-1000XM5! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph