Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the exceptional sound quality, outstanding battery life, and comfortable fit of the product. Many also praise its clear bass and effective Active Noise Cancellation. However, some users have experienced frustrating initial connectivity issues. A few customers also noted concerns regarding the price, sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality as expected. Finicky auto noise cancellation. But overall really good ear buds. Sound quality will make you smile.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, VictorL! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony! -Craig
So close to being great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get a ton of things right and the tech is top tier but I had charging issues and the comfort is better than the 4s but way worse than the galaxy buds pro 5
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your valuable and detailed feedback on the WF-1000XM5, Marc. We're pleased to learn that you appreciate the top-tier technology and the many things we got right with this model.
We also take your comments on the charging issues and comfort very seriously. We're sorry to hear you've experienced these problems, and we want to help. For the charging issues, we recommend visiting our support page or reaching out to our customer service team. They can provide troubleshooting steps and personalized assistance to get that resolved. We are also committed to continually improving our products, and your feedback on the comfort compared to other brands is incredibly useful for our future designs.
We appreciate you taking the time to share your experience with us. Thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
Newest version of Sony's earbuds is Great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller is better for a change. The case and earbuds are better than the previous version. They are a little slick when removing from the case, so maybe a matte finish would be better. Other than that... they're great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hbee, we're glad you are enjoying our product. We appreciate your feedback regarding the material used in the WF1000XM5. Thanks for choosing Sony. ~Earl
Sony Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were quite good at noise canceling, even on my motorcycle. I lost them a week or two after I bought them, though...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateR, Amazing! We're thrilled to hear that you like noise canceling. We also regret to hear that you lost these earbuds. If there's anything that we could help you with, you can email us at socialsupport@am.sony.com. Regards, Erin
Best sound and build quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrading from Seinhauser Momentum 3s. Far superior sound, build and app quality. These buds are impressive. Use them for work, exercise and recreation. Excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, great! We're glad you like our product! Thanks for choosing Sony! ~Earl
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound It’s amazing, I love use my headpones to run every morning
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marquina,
Thank you for choosing Sony!
It's great to hear that you love using the WF-1000XM5 headphones, especially for your morning runs. The WF-1000XM5 are designed to deliver excellent sound quality with their noise-canceling features, making them perfect for enhancing your workout experience. If you haven't already, you might want to try adjusting the sound quality mode using the Sony | Sound Connect app to further enhance your listening experience. Enjoy your runs with amazing sound!
Best regards,
-Fred
Good Sound, Bad Earbud Tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 sound great. I had a pair of Pixel Buds Pro and the XM5s blew them out of the water. There is one big issue. The earbud tips are made of foam and none of the different sizes fit in my ears. They easily fell out while walking around. Since the tips contain the protective wire mesh, switching the tips out leaves the buds exposed to earwax and other debris. For an item that commands a premium price, I shouldn't have to figure out a workaround for the eartips not fitting correctly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rumpledstilts, thanks for choosing and purchasing our product. We're glad you like the sound quality of the WF1000XM5. We're sorry to hear that you have an issue with your Sony unit. If you feel it is difficult to put the earbud tips into your ears, squeeze the earbud tips lightly before wearing the headset. Please follow this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Wish the noise canceling was better, but it does a decent job adjusting to your surroundings. I do wish the app was a little better, but that’s not a knock on the headphones themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamerontheweekends, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For earbuds, I believe they're top of the line. They fit well and have phenomenal sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Perry, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Great piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is solid, noise canceling is awesome. The only concern is that the pieces are slippery, so taking it from the box is a little annoying and require a specific angle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QQQQ, fabulous! We are truly happy to learn about your satisfaction with the amazing sound quality and exceptional noise canceling feature of your WF-1000XM5. We greatly appreciate your feedback with the design of these headphones. Thank you very much for your purchase and for choosing Sony! - Romeo
They are ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality but the bass seems to be lacking comps to cheaper quality earbuds. My biggest isssue is the ear tips. They completely fell apart in about a month and a half. Got aftermarket tips afterwards bc I couldn’t fine OEM at the time and they have done the same. Probably going to trade them in for a different pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordanE, Thank you for sharing your feedback. While we're glad that you love the sound quality, we're sorry to hear that the WF-1000XM5 earbuds didn’t meet your expectations. Fit can be a challenge with earbuds since everyone’s ears are different, and we understand how frustrating it is when they don’t stay secure. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
Hope this help. Regards, -Craig
Excellent earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality with punchy bass. The sub bass is a little lacking though. Excellent noise canceling and the ambient noise passthrough sounds very natural to me. Overall these are my favorite earbuds so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvinH,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb ambient sound mode function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Sony Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound good but I havnt had them long and sometimes a little uncomfortable but Im working out the kinks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JETLIKNIGHT,
Thank you for your honest feedback! We are pleased to learn you’re giving the WF-1000XM5 a try.
Sometimes, a little adjustment is all it takes to find the perfect fit. We recommend experimenting with the different sizes of ear tips included in the box to help improve comfort and ensure a secure fit.
Thanks for choosing Sony and for your feedback.
Sincerely,
Estefany
Darn fine buggers
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lil buggers using them now for audio books music calls white noise good for ssnhl
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, Thank you for the positive review! We're delighted to hear that you're enjoying the WF1000XM5 earbuds for such a variety of uses, from audiobooks and music to calls and white noise. Thanks for choosing Sony! -Sam
WF-1000 XM5 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great almost perfect, audio and base is amazing love using them at the gym. Phone calls aren't the greatest when outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminM, Thanks for the positive feedback. We're glad you are happy with the audio quality. Make sure to keep your device up to date to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
Connect to phone in pockets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love em but in my pockets they connect to my phone and it annoys me The noise canceling is good af for small earduds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TobyA,
Thanks for commenting. We are thrilled to know that love your WF-1000XM5, and that you are satisfied with its exceptional noise canceling function. We are sorry if you are experiencing an automatic Bluetooth connection when your headphones are placed on your pocket. To avoid this problem, please ensure that your headphones are set into the charging case correctly so they turn off automatically before putting them into your pockets. Put the left headset unit (the headset unit with the tactile dot) back into the left hole of the charging case, and put the right headset unit back into the right hole of the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. You may also try cleaning the contact points on the charging case and earbud headphones to further isolate the problem. For more details, please refer to the following links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779810.html?search=when%20not%20use
https://www.sony.com/electronics/support/articles/00249895
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
Sony Does It again
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are incredible! Upgraded my QC 35 to these because only one side on the bose would work by itself. The noise cancelling is 2nd to none. The audio quality is amazing and they heard the reviews and made the buds smaller and the case. This was a home run by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emoney,
You made the right choice upgrading to the WF1000XM5! We're glad that you are enjoying the noise canceling function, sound quality, and size of the headphones. It's also great that you like the option to use any headset unit of the WF1000XM5.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
New are great for sound, questionable ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are smaller than the xm4s and do make some amazing sound! I do wuestion the ANC when using as a needed situation. They do a really good job at it, but i feel like the prior version is slightly better with ANC.
I would recommend this to a friendBest noise canceling available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market. Use the most comfortable buds for true noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candyearbuds,
Amazing! We're thrilled that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds provide great sound quality. They are also very good at reducing background noise. Im still learning some of the newer capabilities and am excited for the conveniences they will offer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DJintown, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl