Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the exceptional sound quality, outstanding battery life, and comfortable fit of the product. Many also praise its clear bass and effective Active Noise Cancellation. However, some users have experienced frustrating initial connectivity issues. A few customers also noted concerns regarding the price, sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have been excellent. Great for work and using it in the car when needed. Even managed to suppress the sound of my dogs barking during Zoom calls. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Stss! We're glad that you are impressed with the new Sony WF1000XM5 wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Great choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was a breeze. The sound and microphone audio are better than my previous headphones and I am satisfied with the additional features..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoD, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Highly recommend!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best quality ear buds I've ever purchased! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaB,
You made the right choice! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Sony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick service at customer service and looking at other option products
I would recommend this to a friendGreat ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is top tier, and not to metion the noise cancelation, which is also top notch highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Color, we're glad you like the sound quality and noise canceling feature of our WF1000XM5! Thanks for choosing Sony! ~Earl
Clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these earphones is exceptionally clear, allowing me to discern all the instruments in the songs. The Bluetooth connection is not only swift but also robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LongN, Amazing! We're thrilled to hear that you like the exceptional sound quality and clarity and excellent Bluetooth connection. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
I would buy them again!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised at how much better the sound quality was on these Sony’s vs. my air pod pros!!!! Best ear buds on the market and worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Criag, we're glad you like our industry-leading noise canceling earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is great could be louder having trouble keeping in my ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi franksink,
Thanks for your comment. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are really sorry if its loudness and fit didn't live up to your expectations. This is certainly not the news we'd like to hear from you. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. The following information on this article is important in order to maximize the volume, noise canceling function, and sound quality for music and calls.
https://www.sony.com/electronics/support/articles/00262839
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Awesome product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! My son loves it. Great sound! He got this for Christmas and has to show everyone how cool they are. He is 15.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimberlynW, that's great! We are happy to hear that your son loves our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
Soo great in style
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great innovation, uniqueness in application and great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidO, Thank you for the positive review! We're very happy to hear you like the great sound quality and unique features of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Don't pick wrong pick these.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely superb earbuds. Easily adjustable tips to fit most any ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Very nice! We're glad to hear that you like the adjustable earbuds of the headphones. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a nice day!
-David
Almost perfect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. However dont really like that the buds are now foam instead of silicone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vadim, thanks for commenting! We are truly happy to know that you're satisfied with the amazing sound quality of your WF1000XM5. We greatly appreciate your feedback with supplied earbud tips. Thank you for your purchase and for choosing the best brand, Sony! - Romeo
Better than last model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.expensive but very good quality and battery life. If you have the extra cash definitely look into getting one of these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahP, we're glad you like our product. Thanks for choosing Sony. ~Earl
Hey! They're good!! Now buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality wireless headphones with amazing call quality. If you're using apps like tidal this also supports 3D audio which is an incredible experience. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randaman,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
good sound...lasts great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds goods.. I'm kind of inbetween ear bud sizes.. Connects to two devices, which was a must for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LJKIV, We are glad that you like the sound quality and multi-connection feature of your Sony WF1000XM5 wireless noise canceling in-ear headphones. Thank you for trusting Sony! Vincent
Nc top tier
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my iphone. Fits perfectly & snuggly on my ear. Good control for sound and voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holla, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own multiple pairs of earbuds, but the sound and noise canceling on these are by far the best. A great update from tye previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Amazing! We're delighted to hear that you like the sound and noise canceling function. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
Fantastic sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't wanna come out of the case. This leads to fumbling a bud here or there. If you don't mind chasing em down a time or two then these are FANTASTIC!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WF-1000XM5, ThomasC. We're glad to hear you find them fantastic overall. We understand your concern about the buds being a bit tricky to remove from the case, which can lead to fumbling.
A potential solution might be to ensure the buds are magnetically secured when docked in their case, providing a more secure grip for easier removal. Additionally, adjusting the angle or grip when removing them can help prevent drops.
If you have further concerns or need assistance, please don't hesitate to reach out to our customer service. Thank you for choosing Sony!
Gus
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. They fit nice with a few different ear adjustment options. I own the over the ear model of the same and all of my settings carried over.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, MilesR!
We are truly happy to hear that you love your WF-1000XM5 and that you're satisfied with its very comfortable fit design and superb performance. Thank you very much for being a Sony WH-1000XM5 & WF-1000XM5 owner and for choosing Sony!
Regards,
Romeo
Good ear buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sounding earbuds, was not a fan of how thay fit in my ear but that just me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colton,
Thank you for this fantastic review of your WF-1000XM5. We're really glad you love the features and exceptional sound quality of these earbuds. We designed these earbuds to provide incredible audio performance and take noise cancellation to the next level. Your feedback regarding the fit is greatly appreciated. The WF-1000XM5 earbud headphones may fall out or feel uncomfortable during use if they are not worn properly or the earbud tips doesn't match the size of your ear canals. Check that you are wearing the headset properly in your ears. We have a recommended way of wearing these earbud headphones to reduce discomfort.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
Our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Thank you for choosing Sony! -Jess