Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
Earbuds.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds. I ever bought looking forward to the new Sony earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .HI RonN,
Thank you so much for the amazing feedback! We're thrilled to hear you're loving your WF-1000XM5 earbuds. We appreciate your loyalty and can't wait for you to see what's next!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Sony Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio and noise cancelling. They don't fit my ears very well and I have tried several tips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of the WF1000XM5. We're sorry to hear that you have an issue wearing your Sony unit. You can find this link helpful in wearing the headset:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great listening earbuds. Noise cancellation is a whole lot better than the last ones...WF-1000XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Med3! Glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear buds for the price. Clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, great noise canceling great sound. Would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristofferG,
Perfect! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Premium price, premium feel
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I've ever owned. Pricy but well worth it. They sound amazing. They are not washing machine proof unfortunately.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanO,
Fabulous! We are truly delighted to know that you are satisfied with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works great, but at times can become spotty during phone conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigedaP,
Thanks for commenting. While we are thrilled to hear your satisfaction with the amazing noise canceling feature of your WF-1000XM5, we are really sorry if you're experiencing an issue when using them for phone calls. To resolve this problem, let's try to isolate and address it by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/articles/00298371
https://www.sony.com/electronics/support/articles/00232102
https://www.sony.com/electronics/support/articles/00298369
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony.
Best regards,
Romeo
- Pros mentioned:Sound quality
Best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Best earbuds I've had in a while. I also appreciate the worker that helped me pick these as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeshayneB, sweet! We're glad you love your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great wireless headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, works great. Really haven't had any issues that haven't resolved themselves pretty quickly. All in all, I'm pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phil, we're glad you like the sound of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wonderful earbuds, the noise cancelling is satisfactory but the music quality is superb. Also love the multipoint connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hamza, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best value in Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them based on Consumer Reports review and was not disappointed. Excellent sound quality and easy to set up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeithC, Thank you for the positive review! We're thrilled to hear you like the excellent sound quality and ease of setup of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
No comment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noice cancellation and quality of the sound is just amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goldenboy, fantastic! We're truly delighted to hear about your satisfaction with the amazing noise canceling feature and exceptional sound quality of your WF-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Great Earbuds!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Switched from Galaxy Buds 2 Pro. I would highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ACDDemo, we're glad you love our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its has pretty good sound quality. Does sometimes fall out of ear if you move a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonnathanR, we're glad you like the sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Good all-round earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you paid for, sound quality is not excellent but on par with its peers. Conversation quality is much better than previous generations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justaname,
Thank you for your honest review! We're glad to hear you’re finding the WF-1000XM5 earbuds to be a good all-around choice, especially with the improved conversation quality. Your feedback on sound quality is appreciated, and we hope they continue to meet your needs. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
sony wf-1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these. I use them everyday. Little pricey but worth the quality. At this price i would strongly recommend bestbuy insurance.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, DanielC! We're glad that you like them and we appreciate you recommending this product to others. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Win Win - great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a long time Bose QC ear bud fan till I found these. They fit better and sound better plus more functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quality,
That's great! We're glad to hear that you like the fit and sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
No issues so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great had them for about a month now and sound quality and noise cancellation is great. Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM,
Very nice! We're glad to hear that you're enjoying the sound and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Hear me clearly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great with an lot of different listening options The equalizer could be better but overall very satisfied with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonteW,
Fantastic! We are very happy to hear your satisfaction with the amazing sound quality of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
good sound, poor fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like them, they have great sound and noise cancelling ambient noise etc. however,, they have a really poor fit, they barely stay in my ears despite changing the size of the tips. they need some securing or slim them down like the galaxy buds. App is bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality and noise canceling feature, we regret to hear that these earbuds didn't fit great on you. We understand that finding the perfect fit can vary from person to person. We also recommend experimenting with the positioning to achieve a snug fit. If you've already tried changing the eartips to another size and you're still having issues with fit, we suggest trying out third-party eartips. Hope this helps and thanks for choosing Sony! -Sam