Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the exceptional sound quality, comfort, and long battery life of the WF1000XM5 earbuds. They appreciate the improved noise cancellation and sleek design. However, some users express concerns about the high price, occasional connectivity issues, and the durability of the ear tips.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best in the market.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless earbuds sound incredible. I compared the Bose, JBL and these has the best sound overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave2019, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Hands down, my favorite.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was between these and the Sennheiser Momentums. Very close. Love them both but these felt more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey dMenace,
Fantastic! You've definitely made a great choice! We are truly happy to know your satisfaction with the very comfortable fit design and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for sharing your awesome experience and for choosing Sony!
- Romeo
- Cons mentioned:Price
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineP,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Almost!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything's perfect but a better design for the ear buds would made it perfect, i keep searching for alrernate earbuds just to make sure they stay on. Otherwise perfect earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaitanya, Thank you for your feedback on the WF-1000XM5 earbuds! We're thrilled to hear that you find them perfect in many aspects. We appreciate your suggestion regarding the design of the earbuds. Your input is valuable to us as we continuously strive to improve our products. If you have any further comments or need assistance, please feel free to reach out. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Vee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
Cheap plastic feel and awful transparency mode
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap feeling plastic and build. Did not fit my ears at all and sound quality was mid. Main reason I returned was because of the awful transparency mode compared to AirPods transparency is like a night and day difference
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NoahM,
Thank you for taking the time to share your feedback regarding the WF-1000XM5 earbuds.
We appreciate you providing detailed comments on the perceived build quality, fit, sound performance, and the transparency mode functionality. We are truly sorry to hear that you experienced difficulties with these aspects of the product.
We will certainly ensure your valuable comments are shared directly with our product development team for thorough review as we continuously strive to improve future products.
Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
HQ. Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality. Cristal Clear enjoyable if all day used. Go for them before they ran out of stock.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAIBIL,
Fabulous! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for recommending our WF-1000XM5!
Best regards,
Romeo
- Pros mentioned:Sound quality
Great earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had mu doubts but these really woek well. The sound and the noise cancellation are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TPG87, We're glad to hear that you're enjoying your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Lose Fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing features along with noise cancelling;but at the gym they tend to loosen up alot for me,wing tips woild of made them perfect for my use. Only reason im giving them 3 stars, besides that the App and all the features are amazing . I just just have time to be woried about one falling out at the gym for the price. Will be sticking with my Bose q2
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nazgul,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about its fit is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The Sony Headphones Connect app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Battery life
SONY has done it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Battery life and mic sound quality is what mattered to me seeing i work in a manufacturing plant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEAR0415,
Fabulous! We are so happy to hear that you love your WF-1000XM5, and that you are satisfied with its long-lasting battery life, exceptional microphone & sound quality, and superb performance. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Yup, go ahead!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just that littlest bit better than the last gen! A worth upgrade, or add anyway to your earbud collection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Just1guy, We're very grateful for this positive feedback! Good to know you've made the upgrade. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
Work for small ears!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones- stay in even my small ears! They connect so quickly and the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadeleineA, awesome! Glad you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Ted's buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!! They are great! Best pair of ear buds on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeddyK,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Great quality product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones I ever had, excelente battery life, good sound over all great quality. Will buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesJ,
Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good set of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones didn't really fit my ear right but sound quality is very good
I would recommend this to a friend - Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great highly recommend them would buy them all over again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xiomara, Congratulations! You've certainly made a great choice! We are truly delighted to hear about your satisfaction with the amazing sound quality of your WF-1000XM5. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
My Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I always use for my work! Good sound and the quality greatest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UlisesI, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl
You can’t track these on I Phone!!!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Imagine buying a pair of $300 earbuds and not being able to track them? Because it only supports Android and you can’t track them on Find My.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ghostrobles, Thank you for your feedback regarding the WF-1000XM5! We understand your concern about the lack of tracking support for iOS devices. Currently, the WF-1000XM5 earbuds support tracking features primarily through Android devices. We appreciate your input and will consider it for future updates. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound if you can get the ear tips to fit, if not its a complete mess, the ANC doesn't work properly, then the tips love earwax, then the materials used for the construction of the headset aren't great, they feel like cheap $100 plastic, let them go on sale if your considering them, they are not worth the $300 dollar price tag
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi carlos57,
Thanks for sharing your review and experience with the WF1000XM5. Your feedback about the design, fit, and noise canceling function is greatly appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
-Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. You may also find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Good ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Good noise canceling. I wear them everywhere, every day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LawrenceB, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl