Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the exceptional sound quality, outstanding battery life, and comfortable fit of the product. Many also praise its clear bass and effective Active Noise Cancellation. However, some users have experienced frustrating initial connectivity issues. A few customers also noted concerns regarding the price, sensitive touch controls, and a perceived lack of volume.
This summary was generated by AI based on customer reviews.
Stay in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they stay in my ear. They block out noise really well, I use these for them gym for back ups for my over the ear x5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria,
Perfect! We're thrilled that you like the fit and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great sound, not good fit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds had great sound, however would not stay in my ear had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyH, we're glad you like the sound quality of our product. We're sorry to hear that you had returned your Sony unit because of the fit. It is recommended changing the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
We have our Support team that is always happy to assist. You may email anytime us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Fantastic sound and anc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and easy to use. Fit is not the best though feels like they'll fall off while exercising.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raba, we're glad you like the ease of use and sound quality of our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781968.html?search=fit
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Great for working out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling on them is amazing! Also the app has plenty of settings where you can tune the headphones to your liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fatoh, we're glad you are enjoying our industry-leading noise canceling headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, connect to multiple devices easily. You can't see the battery status when they are in the case, though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, MikelY!
We are very pleased to hear that your WF-1000XM5 earbuds work well and that you find them easy to connect to multiple devices.
We also appreciate you providing the feedback regarding the inability to see the battery status while the earbuds are in the case. We rely on user insight like this to continuously improve the design and features of our products.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone, the very good equality of the sound. It's amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedA, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig
Great Earbuds!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Switched from Galaxy Buds 2 Pro. I would highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ACDDemo, we're glad you love our product! Thanks for choosing Sony. ~Earl
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are even better than the prevoius models ...great sale price made it even more attractive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderA,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Sony always a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great review!! Checked off all the boxes!! Number 0ne On Consumer Report!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolL,
We are thrilled to hear that our WF-1000XM5 earbuds checked all the boxes for you! It is an honor to be recognized as a top choice by Consumer Reports, and we truly appreciate your support and kind words.
Thanks for choosing Sony.
Best regards,
Eliab
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great to use while writing a bus. They dont fall out of my ear and my music sounds really great. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cynthia,
Thank you for such a great review! Glad to hear you like the comfortable fit and amazing sound quality of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
Very much happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy in purchasing this product,it was such a great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AngelD!
We are so happy to hear you're having a great experience with your WF-1000XM5 earbuds. Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineP,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Great head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought these and he says there way better than the beats So definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chica,
Awesome! We're glad to hear that you like the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Only complant is I wish it had a little longer battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnRedcorn!
We're so happy to hear that you are enjoying your WF-1000XM5 earbuds. It is truly rewarding to know that they are meeting your expectations for a great listening experience.
We also understand your feedback about the battery life. We are always looking for ways to improve our products, and we will be sure to share your suggestion with our product development team.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the same model since the first generation. One of the best on this generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello YominG,
Thank you for choosing Sony!
We're elated to hear that you've been enjoying the WF1000XM5 earbuds and have stayed with the series since the very first generation. Your loyalty and high praise for this latest model truly mean a lot to us. Knowing that our earbuds continue to earn your trust across generations inspires us to keep innovating and delivering the best possible listening experience.
Best regards,
-Fred
Solid earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not be total noise cancelling but very good earbud nonetheless. Like the app to set up the pods and control sound settings. Adaptive sound control is great as well and will let ambient noises around you in. When I’m on a moving vehicle and resting my head agains the vehicle frame all noise comes in through the earbuds, think the vibrations disrupts the adaptive sound control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelsM, we're glad you are enjoying our product. We understand your concern regarding the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
One of the best ear phone available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is top. My only complaint would be some time over call microphone doesn't work as good as airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillerBee, we're glad you like our product. We understand your feedback regarding the mic of your Sony unit. Please follow this link to when dealer with phone call issues:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you so much for your purchase and for choosing Sony! ~Earl
Great ear buds with advanced features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them and that's saying alot! I been using this type of ear buds for a long time.I use them every day for work so I know what I'm talking about. If you get them you'll love them.
I would recommend this to a friendGreat earbuds, just not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, I love the earbuds. Sound quality was great, and the noise canceling for earbuds is amazing. However, it did hurt my ears. Tried all the different sizes and couldn't keep them on for that long. Plus battery life was shorter than I would have liked.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TKPanda,
Thanks for commenting. While we're glad that you love our WF-1000XM5 and that you're satisfied with its amazing noise canceling feature & superb sound quality, we're really sorry if they didn't fit you well. Also, we apologize if the battery life didn't live up to your expectations. This is certainly not the news we'd like to hear from you. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
As for the battery life, the available usage hours may be different depending on the settings of various functions and conditions of use. For more details, refer to the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
We value you & your feedback, and thanks for choosing Sony.
Sincerely,
Romeo
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Clear sound with a good range of highs and lows. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaneanA,
Perfect! Thank you for sharing your listening experience with our XM5 Earbuds. We are truly delighted to hear that you appreciate the audio quality and noise canceling capability of the earbuds. Thank you for choosing Sony! - Marco