Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Perfect while working in a noisy enviorment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The beat ear buds you can buy! Easy to use, forget it is in my ear most of the time. Battery last about 7-8 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Wonderbread26! The new Sony XM5 wireless earbuds are truly amazing when it comes to noise canceling. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
Best wireless earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds around, best sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeanS, Thanks for the 5-star rating! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
Overpriced.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, the earbuds are just OK. The noise cancelling function is not as good as on the "big" headphones. And, I had to buy generic foam tips to replace original ones, because the foam was not expanding well. Sound is good, but not better than air pods pro. Overall, I think this item is too expensive for what it is.
No, I would not recommend this to a friendVee
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome, I finally had Samsung earbuds but these blow those away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VernonA, we're glad you like the sound quality of our product, Thanks for choosing Sony! ~Earl
New best of the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Bose user for the last few editions. This by far performs better than the competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonT, we're glad you like our product! Thanks for choosing Sony. ~Earl
sweet sounds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fit, great sound, and noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, poppag! Enjoy and thanks for choosing Sony. -Craig
Best earbuds ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp sound, noise canceling is superb best quality ive ever had from earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ap85,
That's great! We're glad to hear that you like the clear sound and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
XM5 is THE BEST!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.each version just gets better! The XM5's are by far better than anything else right now. So small but huge sound field. Great dynamic clarity and bass is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffro,
You made the right choice upgrading to the Sony WF1000XM5! We're glad that you are enjoying the sound quality and size of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Engineers play project that is released early
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like Sony told its engineers to go nuts, then those engineers added everything to this headset but they never really tested it outside in real life. I've had xms since xm2s. They all have been over the ear with the exception of xm4s which I returned because I did not like the size. I have my over the ear xm4s and I will not be separating from them any time soon. I bought these xm5s because they are the smallest in ear phone made by a reputable company which can also fit inside my helmet. These are absolute trash. Left piece keeps cutting out for a split second then connects back immediately. Not sure whats going on with it. It is a random occurrence. Sometimes the volume peaks for a split second then goes back to previous volume level. This is almost immediate so when it goes normal to high to normal volume levels, the high part feels like someone is blowing to your ears as you are listening. If you have the ambient sound mode on, when you speak, you still hear the chime sound like it turns on ambient sound mode for chat? Why? I already have it on, why you making me listen to your on and off chime? If you have the wrong ear pieces on, the sound degrades immensely... and I really mean immensely. I hope these can seal up your ear canals fully because otherwise you might as well listen from a megaphone. They are worth half their price if even then. So yes, the engineers at Sony created an in ear headset that is packed with features while having one of the smallest form factors available in the general market. The problem it feels like is that none of them ever put them on... All these glitches should've been fixed before release. You are paying a premium price but you are not getting a premium product.
No, I would not recommend this to a friendNice!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had all of the generations. They always upgrade every year. Love them! Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertoA,
Thank you for choosing Sony!
We couldn't be happier to hear that you've enjoyed each generation and appreciate the yearly upgrades. It's wonderful to know the WF1000XM5 earbuds are a great companion for your gym sessions. Thank you for your continued support and for sharing your experience with us!
Best regards,
-Fred
Solid earbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good earbud. The ear bud tips do not last long though! Best Buy does not sell replacement tips so go to amazon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
That's wonderful to hear you're impressed with the sound quality and overall performance of the WF-1000XM5 earbuds! We appreciate your honest feedback on the durability of the noise isolation earbud tips. The tips are a polyurethane foam/silicone hybrid designed for the best ANC seal and, as consumables, they do wear down over time.
For official Sony replacement tips (EP-NI1000 series), we recommend checking authorized online retailers or using the dedicated WF-1000XM5 replacement tips request form on the Sony Support site.
Thanks for choosing Sony.
Best regards,
Eliab
Kicking back and relaxing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They a little pricey for what i use them for but over all a good set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jorge, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with those. The sound was amazing. You can’t hardly hear anything. No noise just nice ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeRoy,
That's amazing! We are thrilled to know that you are very happy with your WF-1000XM5 and that you are satisfied with its exceptional sound quality & industry-leading noise canceling feature.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
As good as everyone’s says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I chose these over AirPods. 11/10 would recommend to anyone considering airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! You've certainly made a great choice, AndrewM! We are very happy to know about your satisfaction with the amazing performance of your WF-1000XM5 compared to another headphones' brand. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazinf sound and noise cancelling. I never buy anything that expensive but they really are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssgmatt,
Amazing! We are extremely pleased to hear your satisfaction with the incredible sound quality and exceptional noise canceling function of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Definitely water resistant
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I almost never write a review when something works like it advertises but; these just survived a trip thru the washing machine and work like day 1. Just a little spot drying and all good. Though if you're smaller of stature these may be too big for your ear lobes to stay in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
That's quite a feat! While the WF-1000XM5s are water resistant, they're not waterproof. In the future, it's important to be cautious when handling your earbuds near water sources. We do have good information on how to care for the headphones here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00249895
It's wonderful to hear you are enjoying the excellent sound quality and overall features of these earbud headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
Good sound earplugs not ideal for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fitting on my ears is not ideal even though I have tried all the sizes available
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback, NicolasG! It's unfortunate to hear that the fitting on your ears is not ideal, even after trying all available sizes of ear tips. Proper fit is crucial for maximizing both comfort and sound quality, as well as effective noise cancellation.
For assistance with this matter, please reach out to our support line. You can find contact options by following this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
We value your feedback and are committed to providing you with the best support possible. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best air bud ive had thus far i strongly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAT, You've made an excellent choice! We're so thrilled to hear you feel the WF-1000XM5 is the best sounding earbud headphones you've ever owned and you are enjoying all the wonderful technologies that make the WF-1000XM5 so versatile. We really appreciate the recommendation. Thank you for giving the product a perfect rating and for choosing Sony! -Jess
Great earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds with amazing noise canceling features highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frabologna, Fantastic! We're very pleased to hear that you like the great sound quality and amazing noise cancelling feature of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
Top tier noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic they are everything great about the xm4 in a smaller package
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, we're glad you like your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl