Customer Ratings & Reviews

Hi BenjaminO, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hi Steve, thanks for choosing and purchasing our product. Hope you are enjoying your new earbuds. We appreciate your feedback regarding the color of the unit. Thanks for choosing Sony. ~Earl

Hi JeremyM, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl

Hi StanleyW, we're glad you are enjoying the noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi Gary,
Awesome! We're glad to hear that you are happy with your new WF-1000XM5 earbuds. Your satisfaction with the superb sound quality is greatly appreciated. Thanks for choosing Sony! - Kris

Hi Sunshine, Thanks for sharing your review! We're happy to hear that you love your Sony XM5 earbuds and appreciate their cancelling feature, water resistance, and quality. Thank you for recommending and choosing Sony! Enjoy! -Maria

Hi xlivelove, Thank you for the feedback on your experience with your WF1000XM5. We're sorry to hear that these earbuds didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure you are getting the most out of your WF-1000XM5, if you haven't yet, please update its firmware to the latest version. The firmware update improves the functionality and features of the headphones.
If you're underwhelmed with the sound quality, please follow the steps on this link:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html

And if the noise canceling effects are not sufficient, please refer to this link for troubleshooting steps: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html

We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.

If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam

Hi Denise, We are sorry to hear that the WF-1000XM5 did not meet your expectations and had to return the earbuds due to it not getting a great fit. We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi Victor,
Amazing! We're happy to hear that your investment with your WF1000XM5 noise canceling earbuds is worth it. Thank you for your recommendation and for choosing Sony! - Kris

Hi Sopaynefull, we're glad you like the noise canceling feature and sound quality of your new earbuds! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi LarryC, we're glad you like the sound quality and the Headphone Connect app of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi JungL,

Thanks for commenting. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing comfort issue. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html

And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Slou,

Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!

-David

Hey Able,

Awesome! You've made a great choice! We are truly happy to know that you're satisfied with the exceptional sound quality and superb performance of your WF-1000XM5. Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi SAZZ,

You made the right choice! We're glad that you like the size and fit of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi AlexanderM, we're happy that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl

Thank you for sharing your feedback, Aidan.

We are delighted to hear that you find the sound quality of the WF-1000XM5 earbuds to be good, but we are truly sorry that they are super uncomfortable due to the hard eartips, which has led to them collecting dust. We understand that comfort is just as critical as sound quality, and we regret that they are causing you pain after a short period of wearing.

We would like to help you resolve this and get back to enjoying your premium earbuds. The WF-1000XM5 includes multiple sizes of ear tips in the box. We highly recommend trying the smallest or largest sizes to ensure a better seal that relieves pressure.

If you would like direct assistance with fit or have further questions, please feel free to reach out to our dedicated support team here:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We hope to help you find a comfortable fit so you can enjoy the amazing sound quality!

Best regards, Gus, Sony Social Media Team

Hi Rojo, we're glad you like our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl

Hi Best, Thanks for commenting! We are very happy to know that you're enjoying the amazing sound quality of your WF-1000XM5. Thank you very much for your purchase and for commending Sony! - Romeo