Customer Ratings & Reviews

Hi Jbird72, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi IvanH,

Fabulous! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi 1941player, Thank you for the positive review! We're thrilled to hear you like the improved ambient sound mode, LDAC codec support for multipoint connection function, and overall performance of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the sound quality and will be sure to forward this feedback to the appropriate department. Please make sure to adjust the equalizer via the Sony Headphones Connect app to ensure optimal listening experience. Hope this helps!
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam

Hi ManuelC,

It is great to hear that you are so happy with your WF-1000XM5 headphones! We truly appreciate your high recommendation to others, and we are glad that the quality and performance have made such a positive impression on you.

Thank you for making Sony part of your daily listening.

Best regards,
Dominick

Hi CharlesD, we're glad you like the sound quality of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl

Hi CloverM, Thanks for sharing your experience with us. We're glad that you like the new Sony WF1000XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your feedback regarding the app. This can help us improve our products in the future. Enjoy and thank you for choosing Sony! - Craig

Hi JodyMarcin,
Thanks so much for the review! It brings us great joy to hear that your son is loving his new gift.

The WF-1000XM5 are designed with high resolution audio and top tier noise canceling to block out distractions.

Thank you for putting your trust in Sony!
Best regards and a Happy New Year to you,
Estefany

Hi Sharknado,

Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality and customizable sound settings through the Sony Headphones Connect app of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi GavinT,

We feel privileged to know that the Sony WF1000XM5 are the best headphones you’ve ever owned. Thank you for your continued love and support of Sony products!

Regards,
Dominck

Hi Davidamu,

Thanks for commenting! We are extremely pleased it suits your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi MichaelF,

We are sorry to hear that the noise canceling on your WF-1000XM5 has been disappointing, especially since you’ve had such a positive experience with our over-ear headphones.

Because the WF-1000XM5 uses a different driver and processor than previous models, the noise-canceling performance is heavily dependent on a specific set of factors. Before deciding on a different pair, we recommend trying these steps to see if the performance improves:

1. Optimize the Seal: Earbuds require a perfect airtight seal to block noise. In the Sony | Sound Connect app, use the "Determines Optimal Earbud Tips" tool. This will test your current fit and tell you if you should switch to a different size tip for either ear.

2. Proper Insertion: The foam tips on this model should be slightly compressed with your fingers before insertion. Once in your ear, hold them for a few seconds to let the foam expand. This creates the vacuum seal necessary for the noise canceling to work effectively.

3. Disable Adaptive Sound: Check the app to ensure "Adaptive Sound Control" is turned off. If this is on, the earbuds might be automatically switching to Ambient Mode (letting noise in) because they detect you are walking or moving.

If the issue persists, please reach out to our support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Best regards,
Dominick

Hi MarianoG, That's awesome! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi AdrienM,

Thanks for sharing your thoughts and experience so far with your new WF-1000XM5 headphones. While we are glad you like most of the features, we regret your experience with our product and we apologize if the unit did not fit your ears well. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective, it is advisable to follow this Help Guide link for wearing the earbuds properly:

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

If the available operating time is short or the battery power does not last long, please visit this help guide link for some helpful information: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html

Should you need further assistance, please let us know so we can turn your experience around. You may email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi ErikR, we're glad you like the sound quality of your new earbuds. Thanks for choosing Sony. ~Earl

Hi AlexisS,

Amazing! We are truly delighted to hear your satisfaction with the exceptional sound quality, industry-leading noise canceling feature, and amazing functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi BilalM,

Thank you for the review and we're glad to hear that you like the headphones. Make sure that you properly wear the headphones. See the link below for details.

https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html

Thank you for choosing Sony!

-David

Hello FELIPEA,

Thank you for choosing Sony!

We're excited to hear that the WF1000XM5 are the best earbuds you've invested in. It's fantastic to know they've made such a strong impression that you'd buy them again or even upgrade. Thank you for sharing your experience!

Best regards,
-Fred

Hi RyeGerJon, Fantastic! We're delighted to know that you find your WF1000XM5 perfect and durable, even after an unexpected wash. However, we apologize for the inconvenience you've experienced with the charging case. Your feedback is invaluable to us, and we're pleased to hear that you believe the earbuds are worth every penny. Thank you for choosing Sony! - Romeo

Hi joeconig,

Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, ease of setup, and very comfortable fit design of your WF-1000XM5.

The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hello DameanB,

Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.

Thank you for choosing Sony.

Best regards,
-Fred