Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Decent but Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read everywhere that these were so great, even about the best overall in their class and release year. I was underwhelmed by their sound quality compared to what I was used to, as well as the quality of ANC and hearing through mode. They were as good as my experience with Jabra, but not as good as Pixel Buds Pro and AirPods. And I don't like the foam tips, they never conform to my ear for a complete seal. So I put in some of my own that fit the connecting part of the buds to get a more comfortable and complete seal. But even after that, I was surprised these didn't have better full range and sound quality at the lowest and highest of bass and treble. Maybe if I tried them again, which I won't do, and give them a longer test run, I might appreciate them more. But this was my impression compared to what I've used before.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi xlivelove, Thank you for the feedback on your experience with your WF1000XM5. We're sorry to hear that these earbuds didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To ensure you are getting the most out of your WF-1000XM5, if you haven't yet, please update its firmware to the latest version. The firmware update improves the functionality and features of the headphones.
If you're underwhelmed with the sound quality, please follow the steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
And if the noise canceling effects are not sufficient, please refer to this link for troubleshooting steps: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit.
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
Not worth it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] A decent pair of earphones, but not worth the price. The noise cancelling feature isnt that great either. I can still hear people and machines at the gym. I previously had the Sony Link S earbuds & they do a much better job than these and they fit in your ears more comfortably compared to the M5’s. The M’5 lack overall volume limit, bass, bulkier in desgin & high price point for the quality. Save your time and hassle of wanting to return them lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, Thank you for your honest review. We would like to ensure that you get the best out of your Sony earbuds. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Elevating mood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Music with great sound quality boosts my mood." Sony does it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Thanks for commenting! We are very happy to know that you're enjoying the amazing sound quality of your WF-1000XM5. Thank you very much for your purchase and for commending Sony! - Romeo
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase would recommend the noise canceling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor,
Amazing! We're happy to hear that your investment with your WF1000XM5 noise canceling earbuds is worth it. Thank you for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good highly recommend to anyone looking for new headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, we're happy that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound of any earbuds I’ve ever owned. Easy to use features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, we're glad you like the sound quality and features of our industry-leading noise canceling earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with my purchase. Great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Awesome! We're glad to hear that you are happy with your new WF-1000XM5 earbuds. Your satisfaction with the superb sound quality is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality however the ear buds hurt/burn my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JungL,
Thanks for commenting. While we are thrilled to hear about your satisfaction with the amazing sound quality of your WF-1000XM5, we are sorry if you're experiencing comfort issue. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783400.html
And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time comparing these with the Bose quiet comfort ultra buds and bought these because much of what I read led me to believe they were the better option. They are not. The sound is good, but I spent hours and hours over 2 weeks and tried every combination of tip sizes to get these buds to fit right. No matter what I tried, and even though the fit analyzer claimed it was an airtight fit, they constantly fell out. I returned them today. I bought the Bose and got them on sale. I've had them in for the last several hours. They haven't fell out even once and the sound, especially the immersion mode, easily blows the Sony's away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise, We are sorry to hear that the WF-1000XM5 did not meet your expectations and had to return the earbuds due to it not getting a great fit. We hope that you consider Sony again in your future purchases.
Regards,
Carl
Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds have several pairs these are my go to
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, WilliamP!
We are happy to hear that your WF-100XM5 earbuds are your "go to" choice among your collection.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great, hopefully they will improve the ANC.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product is excellent. I would like if they improve ANC. I'm a little disturbed by the reviews I've seen that prolonged use can cause a bit of headaches. In the meantime, I didn't experience anything out of the ordinary. I like this set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ushay, we're glad you like your new earbuds! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great sound. Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer these over the $250 pair of Sony. Noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TxBlkLab,
Thanks for commenting! We are extremely pleased it suits your needs. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit nicely on the ear. You can change the earbud size as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tzesgerra,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great things I’ve heard about these ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slou,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
Sony wireless “in ear” headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. However, this is for all noise cancelling headphones, the technology is simply not there yet. No headphones can provide complete noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonF,
Thank you for sharing your thoughts on the Sony WF-1000XM5 Earbuds! We're glad you find them great. While no headphones can provide complete noise cancellation, we continuously strive to enhance our technology for the best possible experience.
We appreciate your review and thank you for choosing Sony!
-Maria
Earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing earphones!!! So so goood! My husband loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnakatrinaS,
Thank you so much for the fantastic feedback on the WF-1000XM5 earbuds! It is truly wonderful to know that you and your husband are enjoying them so much.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love 'em!! geat sound. fot great way better than the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thanks for the 5-star review, SamR!
We are very happy to hear your satisfaction with the amazing sound quality of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty good and would recommend to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG, we're glad you like our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best in the game
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds on the market do not waste your money on airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Perfect for what I need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing, love the noise canceling, and the new command features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorinCooper, great! We're glad you love the noise canceling feature of our product. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl