Customer Ratings & Reviews

When I first bought these earbuds I was skeptical at first because I’ve had Sony earbuds in the past because I love their sound and ANC. Battery issues have caused issues in the past, but with these that’s no issue. Size and sound, and ANC are all amazing and I love what Sony has done with these buds. I also switched to silicone eartips for extra comfort.

I’m a little disappointed in these earbuds, but not completely unsatisfied either. The noise cancelling is phenomenal—even while running my riding lawn mower or tractor, I can barely hear the engine. The sound quality is solid, and they fit comfortably. My biggest gripe is the volume. I get that Sony likely keeps it capped for liability and hearing protection reasons, but I paid a premium for these and I’m a grown adult capable of making my own choices. I don’t use headphones often, but when I do it’s usually while working outside or working out—and in those moments, I want loud music. These just don’t deliver the punch I was looking for. I’m not expecting over-ear headphone levels, but at full volume I could almost take a nap with them in. If you’re buying them for plane travel, phone calls, or casual listening, you’ll probably love them. Everything else—the noise cancellation, comfort, sound quality—is top-notch. But if, like me, you want your earbuds to crank up and push you through a workout or a day of yard work, you may find yourself wishing for more.

The Sony WF1000XM5 True Wireless Noise Cancelling Earbuds in black offer an excellent overall experience. Their standout feature is the effective noise cancellation, which significantly reduces ambient noise, enhancing the listening experience. The earbuds are comfortable for extended wear, and their sleek black design is both stylish and functional. The sound quality is impressive, with clear highs, deep bass, and balanced mid-tones. Connectivity is reliable, and the battery life is satisfactory for daily use. However, they can be slightly pricey compared to similar models. Overall, these earbuds provide a great balance of sound quality, comfort, and noise cancellation, making them a worthy investment for those seeking a premium audio experience.

The sound quality on these is excellent. The battery lasts a long time also. The only downside is you have to install the app to get the full customization benefits of sound and whatnot. It is only a minor inconvenience for the benefits the app gives you. I appreciate being able to customize the bass/trebel/etc. and choosing when I want ambient sound or sound canceling. They also have four different foam bud sizes so you can comfortably fit them in your ear. They are lightweight and stay in place even while exercising. I could see the potential to fall out if you were doing something crazy like crossfit or HIIT, but I haven’t tried it so I don’t know for sure. Definitely recommend!

The reason why I don't rate these at 5 stars is because of the fit. For some reason to me, they are not confortable after some time. I even got other tips but they just never feel confortable. I know that is is probably a personal reason, my ears are maybe the reason why, but that was my experience. The potential 5 star is because everything that people say about the sound quality is true. By far the best small earbuds you can buy for audio and noise cancelling, but connection can be a little unstable. Maybe was my set but they would just disconnect randomly even after updates. The app is suer useful and the sound profiles are actually really cool. You can hear the difference in high res audio from available platforms like Amazon Music or Apple Music. Very cool. Loved them, but they are not for me mostly for the fit, the connection was ok, I could get used to it and maybe I am pampered with how perfect connection is with my AirPods, but that was the deal breaker for me, fit.

The bass register of the earbuds is quite fantastic while not compromising on higher-end and mid-range fidelity. The earbuds come packaged with five sizes of foam tips that are very comfortable, and provide a fit for just about anyone. Using the Sony Sound Connect App, you can determine the best size tips to use in each ear for maximum noise cancellation. The noise cancelling itself is very good, but I find myself missing the level of quietness I'm used to with the Bose QuietComfort Ultra Earbuds. Although the case for the earbuds feels somewhat light and fragile, I've had no issues with it, and found an outer case I like for it. The case is also pleasantly small and easy to fit into pockets, a bag, or the center console of a vehicle.

Quality wise excellent product. Also fit far better in ear than the previous model did. However does come with couple of caveats. Most notably connection issues arise, when connected to more than one device at a time, connection will cut in-and-out. Also has difficulty staying connected to my Windows Laptop, even if it’s the only device it is bluetoothed to. Fine connection with my iPhone and Nintendo Switch. tldr: Is more of a 4.5 than a 4 star.

I did quite a bit of research on best earbuds and these were consistently at the top of the list...and they do not disappoint. I'm not an audiophile; I only wanted something for the gym, but I can tell when something sounds great and these do. One thing I've always been sensitive to on my old earbuds is how loud I have to set the volume to...almost always at max in order to hear my content over the background gym noise. The noise cancellation on these are so good I am often setting my volume below 50% on my iphone! I think some of this is due to the fitment of the earbuds in my ear canal...its a pretty good fit, much better than previous brand. Truth be told, I have noticed the fit could be a little better but I haven't really played around with the other sized rubber ear inserts. Also, one other thing I noticed....these sync with my phone much better, many times I don't get a notification that they are pairing because they are already connected. The microphone seems to be better for when I need to take a call (this is subjective as its based on feedback I'm getting from different callers). I had complaints with my previous pair. One minor complaint (that seems to happen with other brands as well), as earbuds get smaller and smaller, they tend to be harder to handle when removing from charging cradle to placing in ear. However, I've noticed this with other brands as well. Overall, I think these are an outstanding set of earbuds, with great sound quality, excellent fitment in the ear canal and world class noise cancellation that allows for lower volumes required.

I've had these for a while now, and they are very good. But. They often take two tries to connect correctly, and occasionally only one earbud will connect despite being completely charged. Noise canceling improved dramatically with aftermarket tips. Battery life is just fine, not great

As an audiophile always on the lookout for the next level of sound quality and convenience, I recently had the pleasure of trying out the Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds, and they exceeded all my expectations. First and foremost, let's talk about the noise cancellation. Sony's industry-leading ANC technology is at its finest in these earbuds, effectively blocking out ambient noise without compromising audio quality. Whether you're commuting, working in a noisy environment, or just looking to immerse yourself in your favorite music, the WF-1000XM5s create a serene listening experience like no other. But noise cancellation is just the beginning. The sound quality itself is simply outstanding. The earbuds deliver a rich, well-balanced soundstage with crisp highs, deep lows, and a satisfying midrange, ensuring every note and nuance of your music is faithfully reproduced. And with support for high-resolution audio codecs like LDAC, you can enjoy your music in stunning detail, just as the artist intended. Comfort is another area where the WF-1000XM5s excel. Sony has designed these earbuds with all-day wearability in mind, featuring a lightweight and ergonomic design that fits snugly in your ears without causing discomfort, even during extended listening sessions. Plus, with multiple sizes of ear tips included in the box, you can easily find the perfect fit for your ears. The battery life is also impressive, offering up to 8 hours of playback on a single charge with ANC enabled, and up to 12 hours with ANC turned off. The included charging case provides additional power on the go, giving you peace of mind knowing your earbuds will always be ready when you need them. In terms of connectivity and features, the WF-1000XM5s are top-notch. They support Bluetooth 5.2 for a stable and reliable connection, and the Sony | Headphones Connect app allows you to customize your listening experience with EQ settings, ambient sound control, and more. Plus, intuitive touch controls make it easy to adjust volume, skip tracks, and activate your voice assistant without ever needing to reach for your phone. Overall, the Sony WF-1000XM5 True Wireless Noise Cancelling Earbuds are a game-changer for anyone who values premium sound quality, comfort, and convenience. Whether you're a music lover, podcast enthusiast, or frequent traveler, these earbuds are sure to elevate your listening experience to new heights. Highly recommended!

High-quality earbuds. Extremely reliable and durable. I have never had any issues with them. Specifically, I look at the ear fit, and it rarely falls out of my ear. Never had any problems with the battery life. There have been some minor connectivity issues. Overall, I would recommend them even though they are on the pricier side.

These are great earbuds, don't get me wrong. The sound is solid, the noise cancelling is best in class. But the flexibility of touch controls leaves a lot to be desired. And the connectivity can be finicky. I encounter random disconnects and fail to connect up on initial removal from case. But it's an infrequent enough problem that I mostly forgive it. The Sony app allows for some customization of touch controls, but this feature is outclassed by brands like Jabra and Samsung that offer a lot more flexibility. Overall, these are solid. But next time I'm in market, I might try a different brand.

The Good: Sonic Splendor: Sony once again delivers, these earbuds boast phenomenal audio quality. Rich clarity, powerful bass, and detailed soundscapes make every genre a treat. Battery Marathon: Power through days, not hours, with exceptional battery life. No more last-minute scramble for the charger. LDAC Advantage: True audiophiles rejoice! LDAC codec elevates wireless listening, squeezing every drop of detail from your music. I could hear a noticeable difference compared to standard Bluetooth. The Not-So-Good: PC Pain Points: Unfortunately, the PC experience falls short of the audio excellence. My biggest gripe: using the microphone tanks both audio and microphone quality, rendering them unusable. Intermittent Cutouts: After a few hours of PC use, the audio completely cuts out, even though it appears to be playing fine on the PC side. A full restart is the only fix. I reinstalled Windows, but the gremlin persists. Phone Perfection: In stark contrast, phone connectivity shines. No glitches, just seamless, high-quality audio on the go. The Verdict: The Sony WF-1000XM5 are undoubtedly audiophile-grade earbuds, delivering immersive listening experiences and remarkable battery life. However, the crippling PC issues, particularly the microphone and intermittent cutouts, cast a dark shadow over their versatility. While these issues might not affect phone users, they're dealbreakers for those seeking a reliable PC audio solution. Recommendation: If you prioritize stellar audio quality, impressive battery life, and primarily use your earbuds with your phone, the WF-1000XM5 are a compelling choice. But for PC users, proceed with caution until Sony addresses these connectivity woes. Consider alternative options that offer a smoother PC experience, even if they fall slightly short in the audio department.

Pros: Lots of sound in a small packag. Cons: Don't seem to have the same level of ANC as the xm4s but really close. Still don't have location feature. I wasn't going to buy these after my XM4s suffered the dreaded battery issue, but for some reason my local Best Buys didnt have any of the Sennheiers in stock and were at least two weeks out on having them shipped to me. That said, reading numerours reviews gave me the impression that the XM5s still hold the top spot for ANC in this price range even if it is slightly less than the XM4s. I can sit in a loud room with the ANC on, and as long as i have music or something else playing, even at a low level, i really have to try hard to hear nosie from the room. As far as the talk to pause feature goes, it still sucks, a cough, sigh, heavy breath still activates it, if you stop talking to listen to someone else talk, it will start playing whatever you are listing to causing you to interrupt them while hitting pause or speaking to pause again. I am no audiophile by any means but the sound these produce is great, very clear sound, and the bass is crazy (definitely need to make sure you have the right tips for your ears though, they'll still sound good but the bass falls off). Others did complain about how difficult these were to setup, i didnt really find the setup difficult, just a little to much seemed like it tool an hour to due but in realitywas probablyabout 15mins. Definitely more setup options than i remember the xm4s having. Should you buy if you have working XM4s? I would say no, unless you have comfort issues, there's just not that many differences other than the size. If you are coming from the XM4s or others brands that have had issues effecting their use i would recommend the extended warranty if you can swing it, i got it this go around just in case.

The best earphone in the world period. They look amazing, they sound amazing, they feel amazing, they fit amazingly, more importantly and they are purpose-built, may it be listening to music or doing some adventure stuff, working out, they stay in the ear. I did have to get used to the knack of fitting them snugly in the ear, but once they did, it was just running from there on!

The WF1000xm5 was used to replace my WF1000xm3 which still worked and sounded great. The Xm5's are a lot smaller and more comfortable than the XM3's. The XM5's sound every bit as good as the XM3's and maybe even better bass response, perhaps due to a better fit? I do NOT however like tapping the earbuds 4 times to change the volume. This is a real problem on the right earbud as tapping either plays the next song or backs up one song and is very hard to get it to increase the volume! This needs to be changed via a software update as it is a useless function, (as is) and I have to retrieve my FIIO player to change the volume, really a pita at midnight. Other than that I really like the earbuds. I love the Sony App and the battery life is great. Gary

Great sound and coming from the well loved XM4 which had the left ear battery drain issues, this was a great alternative. Now I'm not a fan of the glossy finish compared to the Matte of the xm4 but it is what it is. sound quality is better but for some reason drops on the left ear on ,y Z fold 7 so could be a bad model or something. but beyond that the noise cancellation is top tier for earbuds. If you take Mass transit all you will hear is your music. Great product.

These Sony earbuds are a bit pricey but worth every dime! Sound quality is off the charts. These clearly outperform Apple AirPods and I’ve owned both. The bass is deep and punchy out of the box which I prefer, however the sound profile is completely adjustable using the Sony headphones app. Noise cancelling is excellent and can easily be toggled by touching the outside of the earbud. Loved the variability in rubber ear cup sizes. Looks great as well. Comfortable fit. I would definitely recommend this product if you are looking for some high end earbuds.

After much research, I bought these for my wife for Christmas 2024 and she loves them. They stay in her ears unlike several other brands that would not, even after changing the ear tips sizes. She loves the sound and the battery life. My ear buds just started to malfunction so I'm going to get a pair of these.

I have a pair of Shure SE846 wired headphones that I love, but the allure and convenience of Bluetooth means I just don’t use them anymore. These are the only set of headphones I ever used that come close to the $1000 Shure set. It has rich and clear bass and tames out the “air” you get a lot of times with Bluetooth headphones. I hear things on tracks I don’t hear with ordinary headphones, and the bass is rich and clear. Battery life is great, I get sick of listening to stuff long before the battery runs out, and they are reliable and even stay in when jogging. If I have one complaint, the surface is them are pretty smooth so you gotta be careful holding them. Otherwise the best Bluetooth headphones I’ve ever owned.