Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
Best or nothing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the market great job sony Everything you need from earpods it's just there and even more
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
You made the right choice with the Sony WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling on these is terrible. I had the previous version and there was zero outside noise unless you selected ambient noise. This version doesn't block all of the ambiet noise, it rather supresses it.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best Earbuds Ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted from a Sony product. Great sound, easy connectivity, great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OceanThunder,
You made the right choice! We're glad that you are enjoying the sound quality, connectivity, and noise canceling function of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great improvement from previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimonL,
Fantastic! We are truly happy to know your satisfaction with the amazing performance of your WF-1000XM5. We are also thrilled that you've noticed the great improvements of these headphones from the previous version.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best. Not much to say. Sony out did themselves
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User1,
You made the right choice! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice earbuds, comes with all the Sony features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
We appreciate the 5-star rating and we're glad to hear that you like the features of the headphones. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-David
Sont earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a pevious model of these earbuds, which eventually died, and that pair had good noise cancellation but this version of earbuds the noise cancellation is not as effective and not as distinctive as the previous model. The sound clarity if average and I have a pair of tone that are just as good. For the money I would go with a different brand. I do appreciate Sony's products but these earbuds not what I expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhilipT, Thank you for your feedback on the WF-1000XM5. And we're sorry to hear that this model did not meet your expectations.This is definitely not the news that we would like to hear. If the noise canceling effects are not sufficient, please follow the troubleshooting steps on the link below to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
And please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product . Totally satisfied with the quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PavanS, Thanks for the positive feedback! We're happy that you are satisfied with your new Sony XM5 Wireless earbuds. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer service! Great earbuds!!Awesome Sound!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rlionel, Thank you for giving the WF1000XM5 a perfect rating! Good to know you had an amazing customer service experience and we're glad you like the awesome sound quality this unit delivers. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise Cancelation Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are like no others. They work amazing when it comes to true noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarA,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the previous version and much lighter too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Elio,
Perfect! Thank you for noticing the changes and improvements of our Sony - WF1000XM5 True Wireless Noise Cancelling Earbuds. We're glad that you appreciate the improvements and enjoying the sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great work great also sound good look good and are cool
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisC,
Amazing! We're glad that you like the design and sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awsome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great sound and the noise Canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, Johnpxxxxxx! They sure indeed have great sound and excellent noise canceling performance. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We also appreciate your comment about the ear tips. Rest assured it won't go unnoticed as it can help us improve in the future. Thanks for choosing Sony! -Craig
Lighter color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a lighter color black inside until you try to find it on a black workout floor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, thanks for choosing and purchasing our product. Hope you are enjoying your new earbuds. We appreciate your feedback regarding the color of the unit. Thanks for choosing Sony. ~Earl
Mediocre ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried these buds out for a week. I work construction and wanted something that i could wear during the day in order to take calls without holding my phone. Honestly, they worked, but my 2 stars is in comparison to the Galaxy Buds 2 Pro. The Sony buds are big and bulky, and one actually fell out of my ear while walking. The sound of music and bass is mediocre, compared to the Galaxy buds. The price was also big and bulky. All in all, not enough product or quality for double the price of the Galaxy Bud 2 Pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD,
Thank you for the review and we're sorry to hear what happened with your headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience.
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
We also recommend using the equalizer of the Sony Headphones Connect app for better audio experience.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Good but…
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, but the design leaves something to be desired. For the price, it could be more elaborate and less ugly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi valdirtotal, We always appreciate customers who take the time to give us their feedback. We're glad to hear you like the excellent sound quality of your new Sony WF1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the design and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every time I take a flight and that's every couple of weeks upgraded from the jabra 7 Pro, because they just weren't doing it for me anymore before the seven Pros I had the 75t and they were awesome I left them in the hotel, finally went and got the Sony's no regrets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bossbk Amazing! We're delighted to hear that you are enjoying your WF-1000XM5 Industry Leading Noise Canceling Truly Wireless Earbuds. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ans was amazing sound quality prestine!! 10 out of 10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PocketbookReviews, Thank you for giving the WF1000XM5 a perfect rating! We're delighted to hear that you like the exceptional noise cancellation and great sound quality of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The difference is these earbuds are a different experience than other earbuds. Bought 2 more pair for my wife and son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedC, thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the unique experience that the Sony - WF1000XM5 earbuds offer. With their industry-leading noise cancellation and incredible sound quality, they truly stand out! It's amazing to know you loved them so much that you got a pair for your wife and son too. Thank you for choosing Sony, regards. -Dominick
the best earbuds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were amazing until I accidentally broke them. Make sure to keep the charging case clean, if not earwax and sweat can eventually form a mild glue that causes a little resistance when pulling the earbud out, eventually this resistance weakens the seal until you rip the earbud in half.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cccc, thanks for choosing and purchasing our product. We're glad you like our industry-leading noise canceling earbuds. We're sorry to hear about what happened to your Sony unit. We have our Support Team that is always happy to assist. If you require any additional support with regard to this product, you may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl