Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wow!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow!!! These sound amazing! Noise canceling is awesome on thses little guys.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafael,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Sony WF1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Worthy successor to the wf10004.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth,
Thanks for the fantastic review!
We can't be happier to hear that you're enjoying your new WF-1000XM5 earbuds. It means a lot to us that you consider them a worthy successor to the WF-1000XM4, as we work hard to innovate and improve with each new generation.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Happy grandson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a Christmas gift for my grandson. He had done a lot of research and these were his top pick. I was able to purchase them on sale, which made me happy. He was so excited when he opened them and tried them immediately. He is more than happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeggyW,
Thank you for the 5-star rating and we're glad to hear that your grandson is happy with his new Sony headphones. Thank you for the purchase and choosing Sony!
-David
- Pros mentioned:Sound quality
Could be priced lower
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any sort of noisy environment will make it very hard for someone to understand you during calls. Sound quality is amazing, same with the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xvibn, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue during phone calls with your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!! Definitely an improvement from the previous gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanG,
Amazing! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good but i will say its easy to lose them and hard to locate them using the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianF,
Thanks for the 5-star rating! We couldn't be happier to hear that you're enjoying the XM5 headphones. We understand how frustrating it can be to misplace them, while the app offers a location feature, it does have limitations depending on the last connection. We'll pass your comment along to the team as we're always working to improve the user experience.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Amazing earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work so well! Noise cancelling is incredible. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahJ, That's great! We're very happy to hear you like the incredible noise cancelling feature of your new Sony WF1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony! -Sam
Sony wf-1000xm5 best out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out right now..the sony wf-1000xm5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelL,
Thank you for choosing Sony!
We're delighted to hear that the WF-1000XM5 earbuds have made such a strong impression and earned your top recommendation. Knowing they stand out as the best earbuds in your experience truly exceeds our expectations. Thank you for sharing your feedback!
Best regards,
-Fred
XM 5 call quality in a loud environment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the Sony Link S now for about 1 year.I bought the XM 5 and have returned them.When talking in a loud room no one I was talking on the other end could make out what I was saying even after the firmware update.I Used my LInk S and what a difference.People I was talking to were able to clearly understand and hear me. Sony, for this price the XM 5’s call quality in a loud environment is terrible when making calls. I am back to my Link S.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alexa1,
We regret to hear that you were not satisfied with the WF1000XM5. Your feedback is extremely important to us and is very much appreciated.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. It is recommended to wear the headset properly.
Thanks for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Very Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best all round buds under $400.00 Superior to the new Technics.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AKAudioVibe,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Earbuds and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes without interruptions. Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
Best Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Perfect for long runs and workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, TonyQ,
Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds. But I was expecting less wind noise intrusion on windy days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmexisB,
Thank you for the purchase! We're glad to hear that you like the headphones. We recommend using the Sony Sound Connect app to adjust sound settings depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00269130
Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my Xm4s, but these are way better! You won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suriel,
You made the right choice upgrading to the WF1000XM5! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
Returned
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were OK. They didnt grip in my ear very well, and I did not like the smooth finish on the buds. Noise cancelling and audio quality was OK, but did not adequately block out the construction noises I work around.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikolasB, thank you for giving the Sony - WF1000XM5 a try and for taking the time to share your feedback. We're sorry to hear they didn't provide the fit and noise cancellation you were hoping for, especially in a challenging environment like a construction zone. Your comments about the grip and finish are appreciated and will be shared with our product team as we continue to improve comfort and performance. We're glad you found the audio quality decent, and we hope to have the opportunity to earn your trust back in the future. Thank you for considering Sony! Best regards, -Dominick
Highly recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my headphones. Best pair of earbuds I’ve had in the past decade
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive review of the Sony WF-1000XM5, Terri. It's great to hear that you love the noise-canceling feature and find them to be the best pair of earbuds you've had in the past decade.
The WF-1000XM5 earbuds are known for their excellent noise-canceling capabilities and overall sound quality. They are designed to provide a comfortable fit with hybrid earbud tips that help create a better seal, improving both comfort and audio performance.
Thank you for choosing Sony and sharing your satisfaction with the WF-1000XM5 earbuds. We are delighted to know that you are enjoying your headphones!
Gus
- Pros mentioned:Sound quality
Great for listening but connects by itself in case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, but there is something wrong with the consistency in quality. My buds kept connecting to my device, while in the case, therefore draining battery. By the time I wanted to use them, they never had enough power. I tried all of the steps for fixing it. Sony ended up sending replacement. will see if problem persists. Futhermore, phone call quality is pretty terrible. While I have no problem hearing the person on the line, the other people tell me I sound like I'm underwater
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TSRoll, we're glad you like the sound quality of our product. We're sorry to hear that that you have issues with your Sony unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them! Definitely got my moneys worth. Big fan of the foam eartips
I would recommend this to a friendNoise cancellation (Not)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a bit more volume for the price and it is not a true noise cancellation item as advertised.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
We are sorry that you are having issues with your Sony wireless noise canceling headphones. If the sound level is low, please make sure to turn up the volume of both the headphones and the connected device. You can also connect the Bluetooth device to the headset once again. For more steps, you can follow the guide here: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html. With regard to your concern about the noise canceling feature, you can follow the suggestions here to further isolate the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html.
We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Best buds ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best buds I have ever used. The WH-1000XM5 are the only thing better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We're very happy to hear that find them to be the best you've ever used. It's also fantastic to know that you appreciate the WH-1000XM5 headphones! Thanks for choosing Sony! -Sam
Good noise cancelling if they can fit and stay on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the functionality of the earbuds overall. I have an Android phone, and it works really well with my phone. However, I had to return my earbuds because I have ears that have really huge openings, and the largest ear tip that came with the device was too loose for my ears. This made me force to really shove them deep in my ears to ensure they don't fall off, but in the process the notches for the charging contacts irritate my ears. I felt like if I have to deal with these inconveniences now, I'll have to deal with them for the duration of my ownership of the earbuds, so I had to return it and switch to the Bose earbuds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shubert,
We regret to hear that you were not completely satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app allows you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph