Customer Ratings & Reviews
- Model:
- WF1000XM5/P
- SKU:
- 6594434
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers love the sound quality of the product. They specifically highlight its great sound and impressive bass.
This summary was generated by AI based on customer reviews.
One of the best earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for over a month and I can say definitively that they are one of the best earbuds I've used. The customization alone makes them ideal for people that like to have different sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeuceB,
Awesome! Thank you for sharing your experience and it's nice to know that you are enjoying your WF1000XM5. We're glad that you were able to utilized the Sony app to customize the settings to your liking. Thank you for choosing Sony! - Marco
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds.......................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielC,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the WF-1000XM5 earbuds! We’re confident that you will keep experiencing the outstanding noise-canceling capabilities and sound quality they provide. Enjoy your listening experience!
Best regards,
-Fred
Great sound and noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a Sony WH1000 over the ear headphones, the performance is superb. The fit and finish is spot on the money. Its everything i expected, but sadly I lost it somewhere and i miss it. So i went and got this set of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrVang, You've made a fantastic choice! We're so glad you like the great sound quality and exceptional noise cancellation of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Ok not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is terrible on these. They do have good sound but not great. I took these back and got Bose quiet comfort and the low sounds are even clearer but these do sound good. Also the case and ear buds are very small, much better than Bose. HOwever the noise cancelling is so bad I couldn't use them. If noise cancelling isn't big for you they will probably work but the Bose are cheaper and just as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesL, We’re sorry to hear you did not have a great experience with the Sony WF1000XM5 and they had to be returned. This is definitely not the news that we would like to hear. While we're glad you like the sound quality and compact size of the charging case and the earbuds, we regret to learn that about the noise canceling issue that you've had with these unit. Performing the steps on this link ensures optimal noise canceling experience with these earbuds: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Feedback and loose buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these despite wanting to love them, I really like the app that comes with it but they feedback unlike any buds I’ve ever had and I tried all sizes of the ear plugs, not one kept them in my ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nburn9000,
Thank you for considering Sony products.
We apologize that the WF-1000XM5 earbuds did not provide the comfortable fit you were hoping for, despite your efforts with different ear tip sizes. We understand how important a secure and comfortable fit is for an enjoyable experience. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Game changers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling Webs (wireless ear buds)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan6181, Awesome! We're very happy to hear you're satisfied with your purchase. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Buyer Beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these to upgrade from my galaxy buds. Sound quality is great but that's about where the positives end. The noise cancelling causes a popping sound in the left bud whether on ambient sound mode or noise cancelling and apparently this has been an issue with the XM4's and has carried over. You have to go into the app to completely turn this off and then they sound great but don't get to use the noise cancelling, so that has become a useless feature. They also disconnect randomly which isn't an issue I've had with any of my other headphones (galaxy buds, beats, off brand amazon buys) which can be extremely frustrating. Overall I cannot recommend these headphones. I would suggest looking at something else. I'll likely be going back to Samsung after this snafu.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, while we are glad that you are enjoying the sound quality, we regret that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
If the headphones randomly disconnects, please ensure that the headset and the Bluetooth device within 1 m (3.2 ft) from each other. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is an obstacle, such as a part of the body, metal, or a wall, between the antenna of the headset and the playback device. In this case, moving the playback device closer to the antenna of the headset may improve the Bluetooth communications. The antenna of each left or right headset unit is built into the part shown in the dotted line below
If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
We also recommend updating the firmware to latest version which is Version 3.3.1. Please launch the Connect app to check and verify the firmware.
Reference: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean
If you still experience noise issues from your headphones after following the steps, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a great product, really enjoy using these. If i had to knock it for something it would only be the transparency mode as it’s not the best but that’s it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianG,
Thanks for commenting. We're thrilled to learn that you're having an enjoyable experience with your WF-1000XM5. We truly appreciate your feedback with the transparency or Ambient Sound Mode. You can actually adjust how much of the outside world you want to hear within the Sony Headphones Connect app. For more details, you may visit the following Help Guide link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779995.html?search=ambient%20sound
If there's something that we can do to help or you may need an information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
- Romeo
Sony Eatbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this pair and Sony doesn't match that sound. I had trouble with them staying in even after changing the ear pieces serval times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO, We're sorry to hear that your Sony WF1000XM5 did not live up to your expectations. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips.
To ensure optimal listening experience, please set these earbuds on Priority on sound quality: Prioritizes the sound quality. Please check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781983.html?search=sound%20quality
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html?search=sound%20quality
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Not great for little ears/heads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is super but they don't fit in my ears despite changing tips to 3 different sizes. Easy to drop calls and mess with settings d/t sensors on the body of the headphone which I touch a lot to push them back into my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user358591,
We're sorry to hear that the earbuds aren't fitting well despite trying different ear tips. We understand how frustrating it can be, especially with accidental touch controls. For the best fit and experience, please check these guides:
helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
sony.com/electronics/support/articles/00262839?utm_source
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the earbuds.
We appreciate your feedback and hope to improve your experience!
Sincerely,
Maria
Thumbs Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love walking with these. My first earbuds and glad they were Sony. Instructions? No; None included in packaging. Went to YouTube. Love the ear size option fittings My wife and can both use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig
Black Sony buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t stay in my ear and connects to phone when in case. Doesn’t get as loud as I’d like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelaR, We apologize for any inconvenience that you experienced with your Sony WF1000XM5. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. For Bluetooth connectivity issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
And for low volume issue, please follow the steps on this link to ensure optimal listening experience:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Earbud
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Not my favorite earbuds, they fit kinda eh, but sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spencer,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing both earbuds properly. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Excellent Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WF-1000XM5 These headphone were packed very nicely using minimal recyclable packaging and without excess materials. On taking them out of their small case and putting them in my ears, they fit! They made a gentle tone, and were connected to my phone. That easy! Sound is amazing right out of the box! What more can I say for the great experience in the first 5 minutes! On further testing, they continued to be very impressive! PROS: They provide amazing sound both at low listening and high listening levels. Base is very solid and present in just the right amounts even using the “flat” setting on the app! The highs are crisp and clear without “hurting” my ears due to excessively overpowering highs or lows. I highly enjoy listening to these buds at all listening levels! The storage case is small yet packs some charge to keep these things going. The case uses a USBc charging port and also can be charged on a standard wireless charging pad. I found that “tilting” the case to the side aided in removing the buds from the magnetic case. When you remove a bud from your ear (or if it should fall) the music pauses until you reinsert the bud or you push play again on your device. Yes, you can use just one bud in one ear if you place the other one in the case. Once you figure out where the capacitive touch pads are located on each bud, they work OK. However some gestures (volume) require up to 4 taps. The app is daunting at first. There is a lot going on and a lot you can do. If you take your time and use the built in help, you can figure it out pretty easily. You can connect 2 separate devices via Bluetooth that will be remembered by the buds. The app will show which devices you have connected and to which device you are currently using. The App will also show charge levels for each ear bud separately as well as the charge level in the case! Nice feature! Noise cancelling works. There are 3 settings in the app, Noise cancelling, Ambient sound, and Off. However using the left ear touch sensor it only toggles between Noise Cancelling and Ambient. If you want “off” I had to go to the App. CONS: The touch sensors are iffy. They work, but until you find the “spot” to touch, you will be fumbling and get frustrated. A raised “bump” on the pads would be welcome. I tended to go back to the app and do the changes. Four taps to change the volume is just way too complicated, you will default to your devices volume control. The app is busy and daunting at first glance. You need to study it and spend some time with it. It offers a lot of information and help once you get the hang of it. It is however well organized when you really work with it. Using the triple dots in the upper right corner you will be offered a tutorial. That’s a great place to start and learn about the features. CONCLUSION: I really love the sound on these buds. Not only are they light and fit my ears right out of the box, they sound fantastic! They are buds I can wear for hours and not get tired of listening to them. The Flat equalizer setting never works on my other buds for my music tastes. However, on the Sony’s, the flat setting is my new go to. The sound is clear, undistorted, and clean, with some very good base that does not make my head tired after listening for awhile. The case size and charging capabilities are excellent. The app offers some excellent help and features. The touch sensors on the buds themselves are not my favorite, I tend to go back to my device for volume control. However the sound and comfort still pushes me to give these buds a 5 star rating and to recommend these to a friend.
I would recommend this to a friend Do not buy, way overrated and overcomplicated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If zero stars were an option, id probably select that. Other than the nice case, these are worthless. I have disliked them from day 1 but tried them for a few weeks, and now want to throw them away. They rarely function normally, sound quality is mediocre, not loud like I enjoy during my workout. Sony makes you use this app for everything, and its a gigantic pain. Way to over complicate something so simple… seriously these are worthless… I hope to recoup 25% of my investment on these… wont even use them as backup headphones because they are unreliable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW, we regret to hear that the headphones and use of the app did not meet your expectations. This is definitely not the experience we'd like you to have with our products. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum performance, please ensure the software is updated with version 3.0.1 installed. You can check and verify the software by launching the Headphones Connect app.
For sound related concerns, please try the following:
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or volume.
Adjust the volume on the connected device.
Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset, and pair the headset with the device again.
Ref: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780052.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There the best headphones i bought i love all sony oroducts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, GuadalupeR,
Thanks for the great review and the 5-stars rating! We are very delighted to hear how much you are enjoying your Sony Earbuds! Their amazing Noise Cancelling and Sound quality, really makes the difference!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
GREAT AUDIO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but the noise canceling leaves a bit to be desired. I have used them on a plane and they just don't fit well enough to keep the sound out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryG, we're glad you are enjoying our product. We understand your feedback regarding the fit of your Sony unit. You can change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Please check this link for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Poor Fit and Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried every bud tip and even some old ones I had laying around and I could not get a good seal. As a result they kept falling out of my ear and active noise canceling would not work. The sound seemed very distant and low quality and they feel very bulky in the ear. Had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello user729855,
Thank you for considering Sony products.
We sincerely apologize that the WF1000XM5 earbuds failed to live up to your expectations. It’s disappointing to hear about the fit issues and the sound quality concerns you experienced. This certainly doesn’t reflect the high standards we aim to deliver.
Please know that your feedback is very important to us, and we will share your comments with our dedicated Sony team for further review as we continue improving our products.
Thank you for sharing your experience and for your understanding.
Best regards,
-Fred
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter and she loves them..
I would recommend this to a friend- Pros mentioned:Sound quality
Not worth the cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overly complicated. Nice 3 soft rubber, small med, and large for ear size, but still fell out very easy. Sound was good but not over the top for price. Returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DonaldI,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you experienced with the WF-1000XM5 earbuds, particularly regarding their tendency to fall out easily and the sound quality issues that prompted your decision to return them. We value your feedback immensely, as it plays a crucial role in our continuous efforts to improve our products. Rest assured, we will share your comments with our dedicated Sony teams for their review as we work diligently to enhance our products.
Best regards,
-Fred