Customer Ratings & Reviews

Hi RonVS!
Thank you for sharing your experience with the WF-C710N earbuds! It brings us great joy to hear that you appreciate the sound quality and the impressive carrying distance.
Additionally, these headphones come with noise cancellation and touch controls for added convenience, enhancing your overall listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi CynthiaH!
Thanks so much for sending in your feedback on the WF-C710N earbuds.
We are pleased to learn that your husband has been enjoying them while mowing the lawn and for other activities!

We hope he’s also enjoying the Digital Noise Canceling feature for when he needs peace and quiet, as well as the Ambient Sound Mode for when he needs to stay aware of his surroundings.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, RomanG!

We are absolutely thrilled to hear that you’re loving your first pair of Sony buds so much that you already picked up a second set! That is the ultimate compliment. The WF-C710N is designed to be that perfect "everyday" companion, and it sounds like they’ve found a permanent spot in your routine.

Welcome to the Sony family! If you ever need help getting the most out of your noise-canceling settings or customizing your sound, we’re here for you.

Best regards,
Gus, Sony Social Media Team

Hello DavidZaratejr,

Thank you for choosing Sony!

We couldn't be happier to hear that you are so pleased with your WFC710N earbuds. Your loyalty and kind words about our products truly inspire us to keep delivering quality and innovation.

Best regards,
-Fred

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi JamesG

We appreciate you sharing your feedback about the WF-C710N earbuds. We are sorry to hear that the Noise Canceling feature is cutting in and out while you work around loud equipment. This behavior isn't typical, as the noise canceling should remain stable once activated. We recommend checking two things: first, ensure you are using the correct size earbud tips for a tight seal, as a poor seal significantly impacts ANC performance; second, confirm that the Adaptive Sound Control feature is turned off in the Sony Headphones Connect app, as this feature automatically switches ANC modes based on your movement or environment.

Thanks for choosing Sony.

Best regards,
Eliab

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for sharing your feedback, Donjon!

We’re glad to hear you are enjoying the sound quality and value of your WF-C710N earbuds!

We would like to gently mention that these are actually a genuine Sony product! We take great pride in our engineering, and we're thrilled that the performance exceeded your expectations for the price. We hope you continue to enjoy the noise canceling and great audio for a long time to come.

Welcome to the Sony family!

Best regards,

Gus, Sony Social Media Team

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Znaa,

Thank you for the 5-star review! We are pleased to hear that your WFC710N earbuds are working well and that the Active Noise Cancellation (ANC) works great. We appreciate this very specific feedback regarding the fit. We understand that finding the perfect fit can be a challenge, especially when ear size is a factor, and we'll certainly keep this in mind as we continue to refine the design of our truly wireless products.

Best regards,
Dominick

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, Rico527!

We’re thrilled to hear that your WF-C710N earbuds are delivering that excellent sound quality without breaking the bank. It’s great to know they’re standing up to the competition! Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team