Customer Ratings & Reviews

Thank you for sharing your review, Kaleall!

We are so happy to hear that you are enjoying the audio quality and noise cancellation on your WF-C710N! It is great to know that they are standing out even when compared to your other devices. We designed these to provide an immersive, focused listening experience at an excellent value, so hearing that they are hitting the mark for you is wonderful.

Thank you for choosing Sony and for being part of the community!

Best regards,

Gus, Sony Social Media Team

Hi ClaudeL,

We are truly sorry to hear that you are experiencing connectivity, fit, and call quality issues with your WF-C710N earbuds. We aim for all our products to deliver a seamless experience, and we appreciate you letting us know about the solid battery life you’ve experienced. For the connection dropouts and call quality, the most effective step is performing a full initialization (factory reset), which resets all internal settings and deletes old pairing information. You can find the step-by-step instructions for initializing your headset here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
(Note: After initializing, you must delete the WF-C710N from your device's Bluetooth list and re-pair). Additionally, please try using the different sizes of hybrid silicone rubber eartips included to achieve a more secure and comfortable fit. If these steps do not fully resolve your issues, please contact our dedicated product support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony. Best regards,
Eliab

Hi, Boiler,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi Vzizzle,

Thank you for the review! We appreciate your honest feedback. We're glad to hear that you find the sound quality good and the noise cancellation adequate for the price point. We understand your comment about the headphones feeling too light. We designed the WF-C700N to be compact and lightweight for maximum comfort during extended use, and it's a balance we continuously refine. We're happy that you find the price to be a good fit for a budget-conscious shopper.

Thank you for choosing Sony, and we hope you continue to enjoy your headphones!

Best regards,
Dominick

Hi KennithF,

We are so glad to hear you're enjoying the sound quality and bass on your WF-C710N earbuds! Since you mentioned using them for exercise, you'll be happy to know they feature an IPX4 water-resistance rating, making them perfect for handling sweat during your workouts.

Thanks for choosing Sony.

Best regards,

Eliab

Hi LuisR,

We are thrilled to hear that these are the best hands-free earbuds you've used! It’s great to know you're enjoying the excellent sound quality.

Thanks for choosing Sony.

Best regards,

Eliab

Hello BeckyJ,

Thank you for considering Sony products.

We apologize for the issues you are experiencing with the WF-C710N earbuds, specifically the right earbud not staying connected initially and the tap control not adjusting the volume. To help improve your experience with the WF-C710N model, please try the following steps:

Update the firmware to Version 1.0.5: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n/software/00369643

Reset the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initialize the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Change the Bluetooth priority setting to Priority on Stable Connection: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html

If the problem continues after these steps, please contact our dedicated support team for advanced troubleshooting. You can access all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your patience and want to ensure this gets resolved for you.

Best regards,
-Fred

Hi AnthonyC! Thank you so much for your wonderful feedback! We are delighted to hear that you love the WF-C710N earbuds and appreciate their transparent design.
These earbuds not only deliver incredible sound quality but also feature noise cancellation and a comfortable fit, making them perfect for any occasion.

Thank you for choosing Sony!
Best regards,
Estefany

Hi Risk!
Thanks for sharing your review with us.
It brings us great joy to hear that your earbuds are holding up so well, especially while you're out there working hard at the park. We’re glad the noise cancelling is doing such a great job of blocking out that mower.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the review, Vadi!

We’re impressed to hear you’re using your WF-C710N earbuds while playing drums! It’s great to know the Noise Canceling is working perfectly for you without sacrificing the audio quality you need.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, LidiaS!

We are absolutely thrilled to hear that you are loving your new earbuds and that the quality is hitting the mark for you. It’s wonderful to know you’d recommend them to others! We designed the WF-C710N to deliver great sound in a compact package, and we’re so glad they are a perfect fit for you.

Thank you for choosing Sony and for sharing your recommendation with the community!

Best regards, Gus, Sony Social Media Team

Hi PamM,

We appreciate your candid feedback on the WF-C710N earbuds, noting the decent sound quality but highlighting the difficulties you face with the bulkiness and fit due to having small ears, which causes them to fall out when you are moving. We understand this significantly limits your use, and we recommend ensuring you have tried the smallest ear tips (XS size) that came in the box, as a secure fit is crucial; you should twist the unit slightly to help it slide deeper into the ear canal, as detailed in our help guides. Regarding the battery life, the WF-C710N is rated for up to 8.5 hours of continuous use (with Noise Cancelling on), providing multiple sessions of listening before needing to go back into the charging case; if you are consistently getting significantly less than this, please ensure the ANC is turned off when not needed, as this is the biggest battery draw, and if the issue persists, contact our support team for troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards, Eliab

Hello Randy,

Thank you for choosing Sony!

We couldn't be happier to hear that the WF-C710N earbuds deliver great sound at a very reasonable price. Your positive feedback encourages us to continue offering high-quality audio products that bring excellent value to our customers.

Best regards,
-Fred

Hi KevinA,

Thank you for the review! We're really happy to hear you're enjoying the decent sound quality of the Sony WF-C710N headphones.

We apologize for any initial confusion you experienced with the pairing process. We understand that getting set up can sometimes be tricky, and we appreciate your feedback on this. We're always looking for ways to make our products more user-friendly.

For future reference, you can always find helpful pairing guides and troubleshooting tips on our support website to make the process smoother.

https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825933.html

We're glad that despite the initial challenge, you're now able to enjoy your music!

Thank you for choosing Sony.

Regards,
Dominick

Hi Edgar,

Thanks for sharing your thoughts on the WF-C700N!

We're glad to know you're enjoying their great sound sound quality!

We're sorry to hear you're having trouble with the automatic connection. The WF-C700N should connect automatically to the last paired device when you take them out of the case. If this isn't happening, it might be worth checking a few things, like making sure your device's Bluetooth is on, and that the earbuds are properly seated in the charging case.

Please checkthe following article for additional troubleshooting: ''The headphones won't pair with the device or won't connect with the device once paired'' [https://www.sony.com/electronics/support/articles/00204611]

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi StevenM,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving your new WFC710N earbuds! We're glad you were able to find the perfect pair in the color you wanted and that they sound wonderful. Thanks so much for the recommendation!

Best regards,
-Fred

Hi User364168,

We are pleased to learn that you are enjoying the comfortable fit and the sleek look of your white earbuds! It is wonderful to hear that the minimal sound leakage is providing you with a more private and immersive listening experience.

Thank you for trusting Sony.

Best regards,
Dominick