Customer Ratings & Reviews
- Model:
- WFC710N/B
- SKU:
- 6620461
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.4 out of 5 stars
- Pros mentioned:Sound quality
Overrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but hissing sound is more noticeable when using ANC.
No, I would not recommend this to a friend The perfect earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked real good and made the perfect birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithG!
We are thrilled to hear that the WF-C710N earbuds worked out so well and made such a great birthday present!
These earbuds pack clear sound and easy noise canceling, so you can listen to music and calls without distractions. Plus, they’re designed for a comfortable fit and simple controls, making them super practical for everyday use.
Thank you for choosing Sony!
Best regards,
Estefany
sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they do not hold charge for very long. Should hold charge for 8-12 hrs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello PeterW,
Thanks for reaching out about your WF-C710N earbuds not holding a charge. We really apologize for the frustration that must be causing. That certainly isn't the experience we want you to have.
When it comes to the WF-C710N battery life, it really comes down to which features you have turned on, especially within the Sony | Sound Connect app.
For a detailed breakdown of how different settings impact your earbuds battery performance, you can check out this link: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827924.html
Additionally, here are a couple of things you can check right away that might help improve your battery performance:
-Make sure the charging case is fully charged before you put the earbuds in.
-Ensure the earbuds are seated correctly in the charging case. If they aren't making a solid connection to the charging pins, they won't charge properly or they might even stay connected to your device (and draining the battery) while in the case.
-If you haven't recently, try updating your earbuds using the Sound Connect app.
If needed, please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products. We apologize for your experience.
Warm regards,
Estefany
Sony noise canceling earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m new to the earbud game and these came highly recommended. They are very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimV,
That's awesome to hear! We're thrilled your first venture into the earbud game with them has been such a positive one, especially with a 5-star rating! The WF-C710N are designed to offer impressive noise cancellation and great sound quality in a comfortable, lightweight package, making them an excellent choice for anyone new to the world of earbuds.
Thanks for choosing Sony, have an amazing day!
DiegoV
Excellent Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to my old earbuds, these are wonderful! Especially when I am mowing the lawn!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EricS,
Thank you for choosing Sony!
It brings us great joy to hear that your new WF-C710N earbuds are a wonderful upgrade, especially when you're mowing the lawn! We love knowing they're making such a positive difference for you.
Best regards,
-Fred
Misguided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand why the right side can do more than the left side.
No, I would not recommend this to a friendgreat buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT ear buds ...... and the value is exceptional . i bought them on sale for $80. I highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xboxgift, thank you for sharing your awesome experience! We're ecstatic to learn you're enjoying your Sony - WF-C710N earbuds. It's great that you caught them on sale! Amazing sound and noise canceling at a great value is exactly what we aim for. We really appreciate the recommendation and hope they keep delivering an exceptional listening experience every time! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort
Not the best experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes doesn’t stay paired, have to use app to adjust volume, received numerous complaints complaining that I sounded muffled. The fit is very comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback on the WF-C710N, Privateuser25. We’re glad to hear that you find the fit very comfortable. We also appreciate your comments about pairing stability, the need to use the app for volume, and call quality—here’s a direct response to each point to help improve your experience:
1. Bluetooth Pairing Stability
If your earbuds sometimes disconnect or struggle to stay paired, try these steps:
Make sure your WF-C710N earbuds and connected device have the latest firmware or software updates.
Avoid using the earbuds in crowded places with a lot of wireless signals, as radio interference can impact Bluetooth stability.
If you continue to experience disconnections, try deleting the WF-C710N from your device’s Bluetooth settings, restart both devices, and re-pair them.
For the most stable connection, bring the earbuds and device closer together.
2. Volume Control through the App
While you have the option to adjust the volume using the app, you can also manage it directly through the headphones. Simply tap the left or right earpiece more than four times to increase or decrease the volume. For detailed instructions, refer to the manual:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827238.html
3. Muffled or Poor Call Quality
If callers say you sound muffled, a few things can help:
Check that you’ve selected “WF-C710N Hands-Free” as the audio device during calls on your phone or computer.
Make sure the earbuds fit snugly; a loose fit can affect microphone performance.
Turn off any noise suppression settings in your call app, as overlapping noise suppression features (from the app and the earbuds) can interfere with clear audio.
Restart your phone or the connected device to clear any temporary glitches.
If the issue continues, try the earbuds with a different phone to rule out device-specific problems.
Clean the microphone area on your earbuds, as debris can sometimes impact clarity.
4. Comfort
It’s great to know the fit is comfortable! That’s a key design goal for Sony’s earbuds and we’re happy it’s working well for you.
If you’ve tried these tips and still have trouble, please reach out to Sony support for further assistance. Your detailed feedback is important and will help us continue improving our products.
Best regards,
Gus
Sony Social Media Team
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re OK, but not real good with the noise canceling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyatdustins,
Thank you for sharing your feedback on the WF-C710N Earbuds regarding the noise cancellation. We understand that a weak noise canceling effect can be disappointing. The most common cause is the earbud fit. Please try fitting the earbuds firmly into your ears, and try the different size tips included to ensure you have a tight acoustic seal, as this significantly boosts the noise cancellation performance. You should also check the Sony | Sound Connect App to confirm that the Noise Canceling function is properly set and not switching to Ambient Sound automatically.
Thanks for choosing Sony.
Best regards,
Eliab
They are good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think its some good headphones from sony the sony wf c710N
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL,
That's great to hear! The Sony WF-C700N truly wireless noise-canceling earbuds are a fantastic choice. We've designed them to offer a comfortable fit, immersive sound, and effective noise cancellation, making them a great option for everyday listening. We're glad you're finding them to be a good experience!
Thanks for choosing Sony, have a great day!
DieogV
Cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt like the cheap feel, would disconnect alot. Only plus was the color
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian,
We are very sorry to hear that the WF-C710N Earbuds haven't met your expectations due to the feel and frequent disconnections. We take feedback regarding product quality and connectivity issues seriously. For the disconnections, you can usually resolve this by performing a reset of the earbuds (simply placing them in the charging case, leaving the lid open, and pressing and holding the button on the back for about 20 seconds). Also, ensure the firmware is up to date via the Sony Headphones Connect app. You can find the full reset instructions and other troubleshooting steps on the Sony Help Guide for the WF-C710N. If this issue persists, please reach out to our Customer Support team with your contact information so we can explore a better solution for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Happy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones work great and do exactly what I need them to do
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterD, that's wonderful to hear! It's a true pleasure to know that your Sony WF-C710N headphones are working great and doing exactly what you need them to do. We designed them for excellent everyday performance, combining features like effective Noise Canceling, ergonomic design, and a reliable long battery life to ensure they seamlessly fit into your routine. It's wonderful to know they're delivering on all fronts for you! Thank you for trusting Sony. Regards, -Dominick
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay quality, but I do think the price for these should be lower to reflect that. It gets the job done, but the noise cancellation could be better. Also it's very wonky to connect to my iphone and requires an entire separate app to properly connect it. It can connect to two devices at once, but that can be annoying sometimes and isn't very seamless. The support for these isn't great either. I lost the charging case, but there's no option to get a replacement case. I really wanted to like these, this was one of the few sony earbud purchases that didn't turn out well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaM,
Thank you for considering Sony products.
We sincerely regret to learn about the difficulties you've encountered with your WFC710N earbuds. Your insights regarding the pricing, noise cancellation, iPhone connectivity, dual-device functionality, and particularly the absence of replacement parts such as a charging case are immensely appreciated. Thank you for sharing your candid experience; we'll certainly relay your feedback to our teams for further evaluation.
Best regards,
-Fred
Very nice.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my friends girlfriend and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NoelP
Thanks for the review and the 5-stars rating! We are very happy to hear how much she have been enjoying her Sony Earbuds! With a crisp and clear sound quality, up to 30 hours of listening when fully charge and Advanced Noise Canceling and Dual Noise Sensor technology, we are sure she is going to love them even more as the time goes by! You really nailed it with the gift, Noel!
Thanks for choosing Sony, have a nice day!
-DiegoV
good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great head phones my kid loves them i would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your kind feedback, JasonC! We're delighted to hear that your child is enjoying the WFC710 headphones and that they've been a great fit for your family. Knowing you would choose Sony again truly means a lot to us. If you need any further support or have questions in the future, please don't hesitate to reach out.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Good sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound fine but the set up asked for too much information I don't care to give. Can't get it to connect to my laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoanJ,
Thanks for your feedback. We're glad to hear you like the sound quality of the WF-C710N earbuds and we appreciate you raising your concerns about the setup and laptop connection.
The headphones can be paired directly through your laptop's Bluetooth settings without the app, which is not required for basic functionality. To connect to your laptop: Open the case and press the pairing button until the light flashes, on your laptop go to Bluetooth settings and select "Add a device." and then select the "WF-C710N" to pair. If this doesn't work, please contact our customer support for more help at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We're here to help! Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Father’s Day gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Bought for my husband for Father’s Day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyB, thank you for choosing the WFC710N as a Father’s Day gift! We're glad to hear everything is going well so far. If you or your husband have any questions or need assistance, feel free to reach out. We hope he enjoys the product!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buds. I highly recommended. Better than beats.
I would recommend this to a friendNot a good replacement for Sony Linkbuds S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Sound quality is not as good as the Sony Linkbuds S I had prior to these. They are also bigger and don’t fit as comfortably in my ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello StevenP,
Thank you for considering Sony products.
We apologize for the inconvenience you are experiencing with the sound quality and fit of your new WFC710N earbuds compared to your previous Sony Linkbuds S. To enhance both comfort and audio performance, we recommend trying the various ear tips provided with your unit to determine the most suitable fit for your ears. Ensuring proper wear is also crucial for optimal results.
For detailed guidance, please refer to this Sony article on correct usage: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001824068.html?search=wear
If you need further assistance, please don’t hesitate to reach out to our support team at:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Fit
Amazing Sound, Noise Canceling, and Bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been one of the top producers of noise canceling earphones and earbuds for several years now, pushing the envelope on what is possible. I’m very impressed with the noise canceling capabilities of these earbuds and the quality of sound is the best I’ve ever heard in earbuds. Design The pill box charging case that these come is small and light weight. Easily fits in a pocket or backpack zipper. It has a matt feel which provides a bit of grip, so it doesn’t feel like a bar of soap ready to slip from your hands any moment. The lid opens easily, and the earbuds are magnetically held in place. The earbuds themselves fit very nicely in the ear, slightly sliding into the ear canal, which helps old it in place. The body of the earbuds fit nicely in the ear, comfortable to wear for hours. There are capacitive areas on each of the earbuds for controlling volume, play, pause, forward, back, hang up, answer and noise canceling. It’ll take some getting used to what all functions do what, while each earbud share some functions, they also have unique functions. For example, the left is for volume down, the right for volume up. The right controls pause and play while the left controls noise canceling mode (ambient or on). I think the white looks good and looks good in the ear. It’s very obvious you’re wearing them, but they don’t stick out too far and have a very clean design language not needing buttons with the capacitive area. The capacitive area for me has been a learning curve as well. The area you interact with angles slightly down either due to the desing or the shape of my ear. Either way, it’s just a bit un-natural for me and has taken a bit to get used to. Sound Sony makes great sounding products. They’ve been doing it a long time and have only gotten better over the years. I’m very surprised at how much bass they’ve managed to get into these. I’m sure there’s some sort of engineering trickery that’s making it work but I don’t care, they sound fantastic. On top of having a wide sound stage and great bass, they also have an app that allows you to create custom sound profiles using an equalizer. It is astonishing to me how many companies make sound products but don’t provide an EQ to allow for individuals to adjust to their preference. While Sony doesn’t provide a full EQ, they do give you 5 points of adjustment and a bass slider along with several presets. Well, if you thought the focus was all about the sound, well they spent some time on the noise canceling too. The WH1000XM series, also from Sony, set the bar for the industry on noise canceling and it just took off from there. My first day using these, on at least 3 occasions, I had someone step into my office, completely unnoticed while I was working, and even spoke to me, and I never heard them. This is exactly what I want when I’m looking for 100% noise canceling. As I’m sitting outside, typing this review, listening to music, there’s a steady wind coming in from my left. The occasional gust might pick up some static but it’s easily drowning out the noise from the new house they’re building up the road, cars coming down the street. It’s not perfect however, as I could hear the church bells next to my neighborhood. My guess is they’re faint enough the microphones aren’t picking them up and I can still hear through the earbuds. Sound Connect App A lot of your settings and features will be done through the sound connect app. Along with controlling the headphones, you can adjust the active noise canceling. There is a slider that you can move to reach your preferred amount of noise canceling so if you still want to have some awareness but make it less distracting, you have the ability to find that balance for your environment. If you have an active day and have different preferences based on where you’re at or the amount of noise, there’s adaptive sound control. You can adjust for when you’re sitting, walking, running or in a vehicle on how much noise canceling you want. You can also register locations for noise canceling or adaptive sound. If you prefer noise canceling at home but ambient sound at the office, you can set locations and they will adjust accordingly. Other features that are nice is sound quality versus sound connection prioritization. The ability to connect to multiple devices and switch based on which one is playing music or sound. It was a little clunky when both were playing at the same time but if I paused one and immediately played the other, it was seamless. You’re not locked into what the capacitive buttons do, those can be changed in the app as well. Other Thoughts Some additional positives and negatives. You get a few different sized ear tips in the box along with a charge cable. Battery life has been great. I’ve been using on and off for a few days and I’ve only charged once. I don’t have a run time, but they advertise 30 hours of run time between the headphones and the case and I’m not doubting that. There’s a quick access feature that can launch your music app just by using a tapping gesture, but this appears to be limited to Spotify and amazon music, neither of which I use. The lid and hinge on the case doesn’t seem like it’ll be very durable as it’s all plastic design seems like a drop too hard, and you’ll be left with a crack. I hope I’m wrong here, but it remains to be seen. I also find if you have noise canceling set to still and ambient set to walking, the tone that’s played shifting between the two can be distracting when listening to music or talking on the phone. If there’s a way to turn it off, I haven’t found it yet or it isn’t obvious. If I had one gripe, it’s they could improve how my voice sounds in my own head when I’m talking with someone with these in. While it does great at passing through natural sounds in the environment, I feel like I’m talking underwater and way too loudly when I’m talking with someone. If they could recreate how your voice sounds naturally talking without headphones in, these would be flawless. If I could take off a half star, I would, but I feel like everything else it does is so great, I can’t give it 4 stars for this alone. These are fantastic and easily recommended to anyone looking for noise canceling earbuds. Earbuds reviews are always subjective but for me these look great, feel great, sound fantastic. They’re easy to use and carry around. Easy to recommend.
I would recommend this to a friend