Customer Ratings & Reviews

Hi RonVS!
Thank you for sharing your experience with the WF-C710N earbuds! It brings us great joy to hear that you appreciate the sound quality and the impressive carrying distance.
Additionally, these headphones come with noise cancellation and touch controls for added convenience, enhancing your overall listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi PamM,

We appreciate your candid feedback on the WF-C710N earbuds, noting the decent sound quality but highlighting the difficulties you face with the bulkiness and fit due to having small ears, which causes them to fall out when you are moving. We understand this significantly limits your use, and we recommend ensuring you have tried the smallest ear tips (XS size) that came in the box, as a secure fit is crucial; you should twist the unit slightly to help it slide deeper into the ear canal, as detailed in our help guides. Regarding the battery life, the WF-C710N is rated for up to 8.5 hours of continuous use (with Noise Cancelling on), providing multiple sessions of listening before needing to go back into the charging case; if you are consistently getting significantly less than this, please ensure the ANC is turned off when not needed, as this is the biggest battery draw, and if the issue persists, contact our support team for troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards, Eliab

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi PeggysT,

We are sorry to hear that the fit of the WF-C710N Truly Wireless Noise-Canceling Earbuds was not suitable for your ears, leading to a return. Comfort and a secure fit are essential for the best audio experience, and we understand if the size of this specific model didn't meet your needs. We encourage you to explore other Sony true wireless models, such as the WF-1000XM5, which come with different tip materials and are engineered for various ear shapes, to find a set that provides a larger and more secure fit.

Thanks for choosing Sony.

Best regards, Eliab

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hello NakaiR,

Thank you for choosing Sony!

We're excited to hear that the WF-C710N earbuds have made such a positive difference for you. It’s great to know they’ve resolved the issues you faced before and are now delivering a reliable and enjoyable experience. Thank you for recommending them—your support truly means a lot!

Best regards,
-Fred

Hello Henderson,

Thank you for choosing Sony!

We're elated to hear that you appreciate the performance and sweat resistance of the WFC710N earbuds. Your recognition of their quality means a lot to us, especially as we strive to deliver products that enhance your experience. Thank you for sharing your thoughtful feedback—it truly encourages us to keep delivering great value.

Best regards,
-Fred

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

HI DMcG,

Thanks for the great feedback! We're so happy to hear you're enjoying the WF-C710N earbuds and find them comfortable for all-day listening. We designed them to be a perfect blend of comfort and great sound, and it's fantastic to know we've hit the mark. Thanks for choosing Sony. -Eliab

Hi Gabe, thank you for the awesome 5-star review! It brings us great joy to hear you're not disappointed and that you're enjoying the versatility and long battery life of the Sony - WFC710N. These earbuds are designed to keep up with your day, offering up to 15 hours of total playtime with the case, adaptative noise canceling to help you stay focused, and a comfortable, lightweight fit for extended wear. Thanks again for choosing Sony! Best regards, -Dominick

Hi AmyT, thank you so much for your feedback! We are truly wonderful to know that you are pleased with the WF-C710N.
These earbuds are designed to provide exceptional sound quality, ensuring you experience every note as it was meant to be heard. Their comfortable fit and durable construction make them perfect for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi KevinC,
Thanks so much for reaching out and sharing your feedback. We are thrilled to hear that you're digging the style and color of the WF-C710N earbuds, but we're sorry to hear you're having trouble getting them to fit securely. Everyone's ears are a bit different, and we want to make sure you get the most out of your listening experience.
You might want to try experimenting with the different-sized earbud tips that came in the box. A different size can often make a big difference in comfort and stability.

Thanks for choosing Sony. We really appreciate your feedback.
Best regards,
Estefany

Hi Pv88,
Thank you so much for your review of the WF-C710N earbuds!
It brings us great satisfaction to hear that you find the sound clear and clean, the setup easy, and that you highly recommend them, especially noting the great price point.

Thanks for choosing Sony. We really appreciate you sharing this positive feedback!
Warm regards,
Estefany

Hi QuitHoldingPhoneDriving,

We are delighted that the WF-C710N earbuds are feeling great and providing the right sound for you! You hit on a key point—these offer fantastic core features like effective Noise Cancelling and Multipoint connection, making them an excellent choice for a superb experience without needing to step up to a higher price point.

Thanks for choosing Sony.

Best regards, Eliab

Hi LuckyL,

We are sorry to hear you are experiencing occasional audio cutouts and ambient sound issues, but glad to hear the noise canceling is great overall. For the intermittent cutouts, please try setting the Bluetooth Connection Quality to "Prioritize Stable Connection" within the Sony | Sound Connect app, as this often resolves brief disconnections. For the "weird" ambient sound in noisy areas, this can sometimes be caused by the headset picking up very high-frequency or sudden environmental noises; try adjusting the Ambient Sound control level in the app or briefly disabling the function if you are in an unusually loud environment. If the issue persists after changing the connection setting, please contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting assistance.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for your fantastic review, JosephH!

We are delighted to hear how much you are enjoying the WF-C710N earbuds! It's rewarding to know that you find the audio "nice and clear" and that they stay in your ear. We're especially glad you love the unique look of the "see through blue" color!

We also appreciate you highlighting the great value and the experience you had with our retail partner at Best Buy.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team