Customer Ratings & Reviews

Thank you so much for sharing your feedback, Alex! We're delighted to hear your mom is loving her new WF-C710 headphones and that you both appreciate how great they look. Stories like yours highlight the joy our products can bring to families. If your mom has any favorite features or if you have questions in the future, we'd love to hear more from you. Thank you for choosing Sony to help create special moments!

Best regards,
Gus
Sony Social Media Team

Thank you for the fantastic review, Michael!

We are absolutely delighted to hear that you think your WF-C710N earbuds are great!

It’s wonderful to know that you are enjoying the amazing sound quality and that the phone call quality is great with no complaints. We also appreciate your feedback on the great fitment, as comfort is essential for all-day use.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

HI TyshaunJ,

We appreciate you choosing the WF-C710N earbuds and are glad they are a solid replacement for your previous pair. We specifically designed the Sony Headphones Connect app to give you deep customization, so we are thrilled you're enjoying those features! Regarding the battery life, please ensure the noise-canceling (ANC) is set to your preferred mode in the app, as constantly running ANC can impact battery performance. If you continue to notice unexpected battery drain, please make sure your firmware is updated through the app. Thanks for choosing Sony.

Best regards, Eliab

Thank you so much for your wonderful feedback, GabrielD! We're delighted to hear you're enjoying the great sound quality and amazing noise cancellation of your WF-C710N headphones. Our goal is to provide an immersive listening experience through features like Dual Noise Sensor Technology, which automatically analyzes your environment and applies the most effective noise-canceling filter for clear, uninterrupted sound enjoyment.

To help you continue enjoying your headphones at their best, we recommend regularly cleaning the earbuds and charging contacts to maintain optimal performance. Also, making sure the earbuds fit snugly in your ears ensures both comfort and maximum noise cancellation. If you ever have questions or need support, feel free to reach out!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Victor, thank you so much for taking the time to share your feedback about the WF-C710N. We are thrilled to hear that you find the sound quality impressive!

The WF-C710N is designed with advanced noise cancellation technology and features a comfortable fit, ensuring you can enjoy your favorite music without distractions.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Jasmin!

We are so pleased to hear that your WF-C710N earbuds are very comfortable and are perfect for your needs.

We design our earbuds for a secure and comfortable fit during all-day wear, and it's rewarding to know they are serving you well.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello ParadiseB,

Thank you for choosing Sony!

We're excited to hear that the WFC710N earbuds are delivering great quality and effective sound cancellation all in one package. Your feedback highlights the care we put into creating an immersive listening experience, and we truly appreciate you sharing your thoughts with us.

Best regards,
-Fred

Thank you for the review, Bashful!

We are so pleased to hear that your WF-C710N earbuds are working well for you. It's great to know that once you had them set up, you haven't had any problems.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JerreneW,

We're so glad to hear that you’re enjoying your Sony earbuds and thank you for sharing your 4-star rating! The WFC710N pairs clear sound and comfortable design for everyday listening, and it’s great to know you’re pleased with them overall. If you notice occasional audio cut-outs, checking for Bluetooth interference or making sure your earbuds are within range can sometimes help improve the experience; Also, making sure that the device is up to the latest firmware update can help! You can check that information in the Sony Sound Connect app.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Monty,

Thanks for the review. We are glad you were able to enjoy the amazing sound quality from Sony's Earbuds. Although, we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.

Thanks for considering Sony products, Have a nice day,
-DiegoV

Hi JohnG,

It is most rewarding to hear that you are enjoying the WF-C710N headphones! We're delighted that you find they provide a natural sound and that they stay securely in your ear. Thank you for the positive review and for choosing Sony!

Regards,
Dominick

Hi Nanocell,

That is awesome to hear! We are thrilled that you have no complaints about the WF-C710N Truly Wireless Noise-Canceling Earbuds and are especially enjoying the great bass response.

Thanks for choosing Sony.

Best regards, Eliab

Hi SHAUNM.

We understand your frustration regarding the initial setup, as the seamless pairing experience is a top priority for us. While the earbuds will automatically enter pairing mode when taken out of the case for the first time, to manually pair with a new device, you must place the earbuds in the case, keep the lid open, and press and hold the pairing button on the back for approximately five seconds until the indicator light begins flashing blue, which signals the pairing mode is active. Furthermore, downloading the companion app, Sony | Sound Connect (formerly known as Headphones Connect), is necessary to unlock all core features like adjusting the noise-canceling settings, customizing the Equalizer, and receiving crucial firmware updates that optimize performance and connectivity over time.

Thanks for choosing Sony.

Best regards,
Eliab