Customer Ratings & Reviews

Hi TrevorR,

We're glad to hear you're enjoying the amazing quality of your earbuds! To help with the fit, we recommend trying the different sizes of earbud tips included in the box to ensure a secure seal. You can also try slightly twisting the earbud while inserting it to lock it comfortably into place.

Thanks for choosing Sony.

Best regards,
Eliab

Hi CarlosAdrianSuperAmigo!
Thanks so much for the review. We are delighted to hear that you’re loving the sound quality of your new earbuds. It’s great to know they are working out so well for you!

The WF-C710N features Digital Noise Cancelling to block out background chatter, offers a long lasting battery and a quick charge feature to keep your music going all day.

Thank you for choosing Sony!
Best regards,
Estefany

Hello MoisesM,

Thank you for choosing Sony!

We're honored to hear that you appreciate the sound quality of the WFC710N earbuds. It's wonderful to know they are delivering the sound experience you were looking for. Your kind words inspire us to continue delivering high-quality audio products that enhance your listening experience.

Best regards,
-Fred

Hi RollerGirl,

We're delighted to hear that your Sony earbuds are making such a wonderful impression! Thank you for sharing your 5-star rating and noting how easy they are to set up, as well as their compact case and exceptional battery life. It's fantastic to know you're enjoying clear call quality and a fast connection—that seamless experience is what we strive for!

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hello GeorgeC,

Glad to hear you're loving your Sony headphones! We're committed to delivering great sound for the cost, and it's fantastic that you're experiencing that. We also pour a lot into our Sony | Sound Connect app to give you incredible control and customization, so we're thrilled you find it so valuable. Thanks for the positive feedback!

Thanks for choosing Sony, have a fantastic day!
DiegoV

Hi Zubekakkin,
Thanks so much for sharing your review with us.
It is fantastic to know that you are finding the performance and value of your WF-C710N to be a great fit for your daily routine. We are sorry to hear about your lost pair, but we’re glad these are working out well for you as a replacement!

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hello SaulL,

Thank you for choosing Sony!

We’re honored to hear that the WF-C710N earbuds deliver such a perfect music experience for you. It’s wonderful to know they bring you so much enjoyment, and your enthusiasm truly motivates us to continue creating products that enhance your listening moments.

Best regards,
-Fred

Hi KaturaN,

Thanks for sharing your review of the WF-C700N Truly Wireless Noise-Cancelling Headphones! We're so glad to hear you're enjoying the headphones and find them easy to connect to all your Bluetooth devices—that seamless integration is a key goal for us! It's wonderful that you highly recommend them.

We also appreciate your honest note on the physical fit. Comfort is critical, and we know that not all sizes work perfectly for every user. Remember that the WF-C700N comes with a variety of earbud tip sizes. Taking the time to test each one often helps secure the best fit for comfort and optimal noise cancellation!

Thanks again for the great feedback and for choosing Sony!

Sincerely, Jenn.

Hi MichaelG,

We're pleased to learn that you appreciate the quality of your Sony headphones and thank you so much for the 4-star rating. We understand sensitivity to touch and bass depth are important to your listening experience—your feedback is truly valued. Your Sony WFC710N delivers clear sound and a lightweight, comfortable design for everyday use, and we're grateful you chose them.

Thank you for choosing Sony—hope your day is as smooth as your listening experience!
DiegoV.

Hi JuanitaV!
Thank you so much for taking the time to share your review of the WF-C710N headphones. We are delighted to hear that the ability to connect to two devices and switch between them easily is working so well for you.

We hope you're also enjoying the great noise-canceling for uninterrupted listening and the long battery life to keep your music going all day.

Thanks again for choosing Sony!
Best regards,
Estefany

Thank you for the exceptional review, BrandonC!

We are thrilled to hear that you are enjoying your WH-CH710N headphones! We take great pride in delivering outstanding sound quality, and it’s wonderful to know that these headphones are hitting the mark for you.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank You for the Great Review, NathanTypes!
We are so pleased to hear how much you are enjoying the WF-C710N earbuds!

It's truly rewarding to know that the amazing sound lives up to the quality you expect from Sony, especially after using your previous pair for almost 10 years! That kind of loyalty and lasting performance is what we strive for.

We're also glad you love the color! We design our products to sound great and look great, too.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Hi HectorUno,

We're glad to hear that you find the WF-C710N earbuds to be a good value for the price. We take all customer comments seriously as they help us understand how we can improve our products.

Thanks for choosing Sony.

Best regards,
Eliab

Hello BrianG, thanks for your review of the WF-C710N headphones!

We can't be happier to hear the headphones are delivering excellent sound quality for a great value! Your feedback on the 4/5 value rating versus a 3.5 overall sound rating for any headphones is really insightful. We designed the WF-C710N to hit a sweet spot, providing effective noise canceling and enjoyable sound quality at a very accessible price point, making them an excellent choice for everyday listening and on-the-go use.

We truly appreciate you sharing your perspective—and for choosing Sony!

Sincerely,
Jenn.

Thank you for your honest feedback, nhalstead!

We’re thrilled to hear that the audio quality and noise canceling of your WF-C710N are keeping up with your Bose headset—that is high praise! We appreciate your comments on the build materials and the app experience. We chose these specific textures to keep the earbuds lightweight and durable for daily use, but we understand that "feel" is a big part of the experience.

Regarding the app, we recently updated it to Sony | Sound Connect to improve the interface and make navigation smoother. We hope these updates make the UX feel a bit more manageable for you!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello RaymondR,

Thanks for your fantastic review! We're thrilled to hear that the noise canceling and sound quality of the WF-C710N earbuds are working so well for you.

We appreciate your recommendation on the warranty, as it speaks to how essential these headphones can become for daily use.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi LuckyL,

We are sorry to hear you are experiencing occasional audio cutouts and ambient sound issues, but glad to hear the noise canceling is great overall. For the intermittent cutouts, please try setting the Bluetooth Connection Quality to "Prioritize Stable Connection" within the Sony | Sound Connect app, as this often resolves brief disconnections. For the "weird" ambient sound in noisy areas, this can sometimes be caused by the headset picking up very high-frequency or sudden environmental noises; try adjusting the Ambient Sound control level in the app or briefly disabling the function if you are in an unusually loud environment. If the issue persists after changing the connection setting, please contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting assistance.

Thanks for choosing Sony.

Best regards, Eliab

Hello Luchi,

Thank you for choosing Sony!

We're excited to hear that you love your WFC710N earbuds and that they bring back fond memories of your previous pair. Your praise for the volume, color, and bass truly means a lot to us. Thank you for your heartfelt recommendation!

Best regards,
-Fred