Customer Ratings & Reviews

Hi TrevorR,

We're glad to hear you're enjoying the amazing quality of your earbuds! To help with the fit, we recommend trying the different sizes of earbud tips included in the box to ensure a secure seal. You can also try slightly twisting the earbud while inserting it to lock it comfortably into place.

Thanks for choosing Sony.

Best regards,
Eliab

Hi AlbertoM,

Thank you for the review! We're glad you're enjoying the snug fit and "booming" bass.

Just a quick note: these earbuds actually have an IPX4 rating, so while they aren't fully waterproof, they are protected against sweat and splashes!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Sboy,

We're ecstatic to learn that you’re loving the amazing sound quality and noise cancelling on your Sony earbuds! Thank you so much for your fantastic 5-star rating—it’s always rewarding to hear when your Sony WF-C710N earbuds truly stand out as the best you’ve ever purchased.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Paulc35,

Thank you for the wonderful 5-star review! We truly appreciate your continued loyalty and trust in Sony earbuds across multiple generations.

It’s fantastic to hear that the WF-C710N is performing so well for you, especially with its great sound, features, and improved range. We value your feedback as a long-time user, and we’re thrilled you are enjoying this latest upgrade!

Thanks for choosing Sony and enjoy your music!

Regards,
Dominick

Hi Netanya,

Thank you for your 5-star review of the WFC710N earbuds! We're so glad to hear you're enjoying the great sound quality and appreciate the convenient control feature.

The ability to easily switch noise canceling on or off with a simple tap is a key feature we designed for maximum convenience, allowing you to seamlessly transition between immersing yourself in your music and staying aware of your surroundings. It's great to know that this feature is a highlight for you.

Thanks for choosing Sony, have a wonderful day!
DiegoV

Hello Noah,

Thank you for choosing Sony!

We couldn't be happier to hear that your WFC710N earbuds have delivered excellent quality and long battery life, especially helping you stay productive during work. Knowing that our product supports your daily routine means a lot to us. We strive to provide reliable audio experiences that keep up with your lifestyle, and your positive comments inspire us to keep enhancing our technology.

Best regards,
-Fred

Hi RonVS!
Thank you for sharing your experience with the WF-C710N earbuds! It brings us great joy to hear that you appreciate the sound quality and the impressive carrying distance.
Additionally, these headphones come with noise cancellation and touch controls for added convenience, enhancing your overall listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hello iPhone,

Thank you for choosing Sony!

We're excited to hear that you appreciate the style and performance of the WFC710N earbuds. It’s wonderful to know they’re delivering just what you were looking for. Thank you for sharing your positive experience—it encourages us to continue crafting products that blend design and quality seamlessly.

Best regards,
-Fred

Hi Nanocell,

That is awesome to hear! We are thrilled that you have no complaints about the WF-C710N Truly Wireless Noise-Canceling Earbuds and are especially enjoying the great bass response.

Thanks for choosing Sony.

Best regards, Eliab

Hello LuisA,

Thank you for choosing Sony!

We're honored to hear that you think so highly of the WFC710N earbuds, especially given their price. It’s rewarding to know our products can deliver such value and quality. We hope they continue to bring you great enjoyment.

Best regards,
-Fred

Hi DerikE,

That's wonderful to hear! We're thrilled you find the Sony WF-C710N Wireless Noise-Cancelling Headphones to be such a great purchase.

It sounds like you're really appreciating the blend of high quality, affordability, and the effective, adjustable noise cancellation we designed into them.

Thank you for choosing Sony and for your fantastic 5-star review! We're delighted you're enjoying your WF-C710N headphones!
DiegoV
.

Hi EDWARD,

We are glad to hear that you're enjoying the seamless connection and excellent noise cancellation of your WF-C710N earbuds! It’s great to know the extended battery life is meeting your needs for both talk time and listening.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for the fantastic review, RonaldW!

We are delighted to hear that you find your WF-C710N earbuds "definitely necessary" for listening pleasure and that they enhance your phone calls. It's wonderful to know that they are delivering clear audio for both your entertainment and communication needs.

We designed the WF-C710N to provide great sound quality and reliable performance for daily use, and your feedback is a perfect validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi CJohnson,

It is fantastic to know that you are enjoying the outstanding ambient sound and the active noise cancellation on your new earbuds. We take great pride in our audio engineering, so hearing that the sound quality hit the mark for you is exactly what we strive for.

Thank you for making Sony part of your daily listening experience!

Regards,
Dominick

Hi MayankV,

We are beyond pleased to hear that you think the sound quality of the WF-C710N earbuds is awesome! It's also great that you're finding the built-in voice assistance feature to be so useful. We design our audio products to offer both exceptional performance and smart convenience.

Thank you for your positive feedback and for choosing Sony!

Regards,
Dominick

Thank you for your review, JorgeO!

We are so pleased to hear that you love your WF-C710N earbuds and that you find the sound amazing. It's also great to know you're happy with the price. We designed these earbuds to provide a great listening experience at an accessible value, so it's rewarding to hear we succeeded.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi DrTenor,


That's wonderful to hear! We are delighted that you are enjoying the excellent sound quality and superb noise cancellation of your WF-C710N Truly Wireless Noise-Canceling Earbuds.

These earbuds are designed to deliver a fantastic listening experience by blocking out distractions while keeping the sound crisp and clear, all at a great value.

Thank you for choosing Sony.

Best regards,
Eliab

Hi CDLMiguel,

It is most rewarding to hear that you are happy with the performance of the Sony WF-C710N headphones! We are thrilled that the audio reproduction meets your standards and that you recognize the excellent value of this model. Thank you for your 5-star review and for choosing Sony!

Best regards,
Dominick

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred