Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit, Sound quality
The best earbuds I have owned
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these off of a recommendation, and I'm glad i did. Audio quality is great, theyre light, i had to switch the size on the rubber tips so they fit better, and they do stick out kinda far so probably not for laying on or in. But connectivity is simple, audio was customizable, and overall definitel like a 9/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WF-1000XM5, WHelmick! We're thrilled to hear you’re enjoying the great audio quality and lightweight design. It’s fantastic to know that switching the earbud tip size helped with fit—these included options are designed so everyone can find what’s most comfortable for them. We also appreciate your feedback about how the earbuds fit while lying down, as it helps us continue to improve our products.
We're glad you found the connectivity simple and enjoyed customizing your audio experience. Your 9/10 rating truly means a lot to us. Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Great XM4 replacements.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and coming from the well loved XM4 which had the left ear battery drain issues, this was a great alternative. Now I'm not a fan of the glossy finish compared to the Matte of the xm4 but it is what it is. sound quality is better but for some reason drops on the left ear on ,y Z fold 7 so could be a bad model or something. but beyond that the noise cancellation is top tier for earbuds. If you take Mass transit all you will hear is your music. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed and insightful review, Rnbestbuy!
We are absolutely thrilled to hear that the WF-1000XM5 earbuds have been a great alternative to the previous generation and that you are enjoying the substantial upgrade in sound quality. It's rewarding to know you feel the noise cancellation is top tier—we designed these earbuds specifically to create that silent pocket, so your comment about taking mass transit is a great validation of our engineering effort!
We appreciate your valuable feedback on the aesthetic shift to the glossy finish—noting your preference for the XM4's matte look has been shared with our design team—and we take the reported intermittent drop-out on the left earbud with your Z Fold 7 seriously; to help resolve this connection issue, which may be a device interaction or an anomaly, we recommend checking the Adaptive Sound Control (ASC) setting and ensuring the earbuds' firmware is fully updated via the Sony Headphones Connect app, otherwise, please reach out to our support team directly.
Thank you again for choosing the WF-1000XM5 to be your audio companion.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Love these . Loyal xm series customer for years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very amazing sound, very immersive with low bass, the highs are crisp, and the mids do not disappoint. I had the xm4s for years and multiple pairs. I originally thought they couldn’t upgrade much sound wise but man, I was wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraydenP!
Thank you for sharing your thoughts! It is fantastic to know you’re enjoying the sound quality of the WF-1000XM5.
These earbuds feature advanced noise cancellation, clear and detailed audio and a lightweight, comfortable design for long listening sessions.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect earbuds!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Airpod Pros and not being all that impressed, I recently bought these Sony earbuds. What a huge difference! Sound quality is way better. They fit my ears better and are more comfortable. Great battery life. They also have a lot more sound customization than are offered on the Airpods. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review of the Sony WF-1000XM5, WilliamS. We are delighted to hear that they have exceeded your expectations after using other earbuds. The WF-1000XM5 offers superior sound quality, a comfortable fit, great battery life, and extensive sound customization options, making them an excellent choice compared to other earbuds on the market.
Your feedback is valuable to us, and we appreciate your recommendation. If you encounter any issues or need further assistance, please don't hesitate to contact our customer support team.
Thanks for choosing Sony!
Gus
- Pros mentioned:Battery life, Fit, Sound quality
the best headphones for gaming, listening to music
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the WF-1000XM4 before the XM5 and I must say that all the major flaws that the XM4 had were resolved with the XM5. It should be noted that the smaller size of the buds makes them more comfortable and reduces fatigue over a long period of time. The noise cancellation is very good since you cannot hear anything from the outside and one point to emphasize is that they can be modified. in the sony app is very good as one can modify the equalizer of the headphones if they want more bass or more treble The Sony, the WF1000XM5, are the latest version of Sony's high-end wireless headphone offerings and claim to offer a Great sound, a long-lasting battery, and a sophisticated noise cancellation system that other brands can't touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierLR, we appreciate your detailed review of our product! We're glad to hear that you are enjoying your new earbuds! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Fit, Sound quality
Over all sound and comfortability
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good, could have stronger bass. The way it fits is really good doesn't fall out the ANC is super good, and it doesn't make your ear super itchy after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, AlonsoP,
Thanks for the review! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Bulky, but otherwise is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buds are a little bulky in my ear, and I sometimes feel like they're slipping out, no matter which tip size I use. Sound quality is top-notch, and the battery life is on par with what is advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, Will!
We are happy to hear that the top-notch sound quality and battery life are hitting the mark for you! Regarding the fit, the WF-1000XM5 earbuds use unique foam tips designed to expand for a secure seal. A quick tip: try gently compressing the foam with your fingers before inserting them, then give the earbud a slight twist as you pull up on the top of your ear. This often helps them sit deeper and stay put.
You can also use the “Determine Optimal Earbud Tips” test in our Sony | Sound Connect app to ensure you’re getting the best possible seal for your ear shape!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Big bang for the buck!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very easy to use. Bass was much better than expected, but the clarity of sound is impressive for the money. I was able to hear notes and instruments that got lost on my old headphones. Occaisionally the bluetooth will freeze or show a little lag, but not too bad. Would buy these again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS!
Thank you for your great feedback on the Sony WF-1000XM5 earbuds. We are really happy to hear that you appreciate the impressive sound clarity and bass performance!
To help improve Bluetooth connectivity and reduce occasional lag, we recommend keeping your device’s software and the earbuds’ firmware up to date. Also, try to minimize interference by keeping a clear line of sight between the earbuds and your device and avoid crowded wireless environments when possible. Using the Sony | Sound Connect app can also help optimize settings for a smoother experience.
Thanks for selecting Sony earbuds and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Best of Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WF-1000XM5 Wireless Noise Canceling Stereo Headset is one of the best products I have been introduced to. As a person who has owned many high-end brands concerning noise-canceling headsets, this one exceeds my expectations. As you receive the earbuds, the packaging is actually very simple with it being light beige and made of cardstock. Inside, there is the case which has a matte finish but the earbuds themselves have a glossy touch to it. I love how there is a slight difference in both the case and the product. It also includes the cable, but not the power charging block considering the price, you would expect there to be one at least. Lastly, there are the diverse options in foam sleeves that range from large to extra small, allowing you to find the most fitting to the ear. The sound quality of this product is amazing, smooth,and crisp!! Even at its highest setting of volume, it does not feel uncomfortable whatsoever. The app, Sony Headphone Connect is convenient to users as it allows for you to customize the sound of the earbuds using the equalizer. This helps you find the best sound quality only personal to you. The app also allows you to track down the status of the battery. In addition, there is the option choose between noise cancelling and ambient sound or off. Overall the Sony Earbuds are of great quality and worth that pretty penny. A problem for me is that the foam sleeves are not useful at all as I continue to struggle with adjusting the earbuds every now and then, especially when moving around.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing. Better fit than xm4. Way better sound and better noise canceling on a smaller package. I really like my xm5l
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ESEA,
Amazing! We're thrilled that you are enjoying the fit, size, sound quality, and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherzadA, Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, design, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
I never leave the house without these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very buggy out of the box but after a (lengthy) update they work perfectly. Excellent sound quality, unbeatable noise cancellation. Many features (that i dont use) but are available for those that want them. They have withstood much abuse and very rarely do they give me connectivity issues. Battery life is insane. They last an 8 hour work day with noise cancellation enabled. I cant complain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewG,
It brings us great satisfaction to hear that your WF-1000XM5 earbuds are performing perfectly for you and standing up to the rigors of your workday!
We are glad that the firmware update resolved the initial bugs, allowing you to enjoy the unbeatable noise cancellation and excellent sound quality. It is also fantastic to hear that the insane battery life easily carries you through an 8-hour shift with noise cancellation enabled, providing the reliability you require for long-term use.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Good but not for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an iPhone 14 Pro with Airpods Pro 2nd gen and an Google Pixel 9 Pro XL with the Sony XM5 earbuds. The Sony XM5 are really good in sound quality and with the EQ you can make the your own. Great bass, good mid-range and great highs. All I'm missing is volume, I use them for work in a really noise environment and they couldn't keep up. Noise cancelling is good but I still prefer my Airpods Pro 2nd gen. Were the Sony XM5 disappointed me was on the transparency mode, I was expecting the same clarity and openness of the Airpods Pro but that never happened. Sony XM5 earbuds are great in sound, comfort, Noise cancelling and lots of features on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RonanH,
Thank you for considering Sony products.
We're delighted to hear that you appreciate the sound quality, comfort, and features offered by the Sony Sound Connect App. Thank you for sharing your insights on the volume and transparency mode; your feedback is invaluable and plays a crucial role in our ongoing commitment to enhance our products. Rest assured, we will pass along your comments about the WF-1000XM5 to our Sony team.
Best regards,
-Fred
- Pros mentioned:Fit, Sound quality
Great as a gift or for yourself. 4 stars all day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have mostly used Sony earbuds. I had the Samsung something 3 pro. I could not get a good seal for best sound and noise cancelation. The 1000XM5's fit better and sound better. I liked some of the features of the Samsung 3Pro like voice commands to like, volume up/down, next song, etc. This is the 2nd pair of 1000XM5's I've owned The last pair was stolen. The XM5's though have a great fit with multiple tips, sounds great (even though.im mostly def in one ear) I can still register LOW low bass. So they still sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your detailed experience and for being a loyal Sony earbuds user, Sams. It's great to hear that the WF-1000XM5’s fit and sound quality have stood out for you, especially in comparison to your experience with the Samsung Galaxy Buds Pro 3. We’re glad the multiple ear tip options helped you find the perfect seal for comfort and noise cancellation—it's something we know makes a big difference in both sound quality and everyday use.
Your feedback about voice commands is also very valuable. While the WF-1000XM5 does offer some voice and touch control features, we recognize the convenience of having expanded options for adjusting volume, skipping tracks, or activating certain functions with your voice. Suggestions like yours help inform future improvements, and we’ll make sure they reach our product development teams.
We’re especially pleased the XM5s still deliver strong bass and an enjoyable listening experience tailored to your needs, even with hearing loss. Thank you again for your thoughtful review and choosing us. If you ever have more feedback or questions, please let us know—we’re always here to help you get the best experience possible.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
The best ear buds IMHO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear bus i have ever had. The soft foam is better for comfort but harder to clean than the silicone ones. The actual battery life is approximately 6 hours. They have great sound quality and the app is pretty slick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BruceW,
Thank you for choosing Sony!
We're delighted to hear that you consider the WF1000XM5 ear buds the best you've ever had! It's fantastic to know that you appreciate the comfort of the soft foam, even if it can be a bit more challenging to clean compared to silicone. We're also glad to hear that you find the battery life to be approximately 6 hours and that you enjoy the exceptional sound quality and user-friendly app. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Fit, Sound quality
Good little beast !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits the ear comfortably. Battery life is very good. Couldnt have asked for something better. Call quality is good. Found that it lags a bit but apart from that it is great !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Venkat,
We're really happy to hear that you’re enjoying your Sony earbuds and deeply appreciate your 5-star review. Knowing they fit your ear comfortably, deliver impressive battery life, and bring clear call quality truly highlights what makes the WF1000XM5 stand out—even with a bit of lag, it’s fantastic to know your experience is so positive overall.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
The BEST earbuds out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-1000XM5 earbuds are one of a kind. By far the best I’ve ever tried in terms of sound quality, ANC, comfort, and battery life. The foam ear tips are great and fit in really well inside of my ears, giving me a tight seal that isolates me from outside noises. The sound quality is one of the greatest I’ve ever heard on any flagship earbuds from other companies. Don’t even get me started on it’s features. The Sony WF-1000XM5 earbuds have this cool new feature called speak-to-chat which automatically pauses anything you’re listening to when you speak. This is one of the many features these earbuds have. In conclusion, the Sony WF-1000XM5, with it’s features and sound, make a great pick for people looking for their everyday pair of earbuds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelC,
Thanks for commenting! We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, great features, very comfortable fit, and long-lasting battery life of your WF-1000XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Should include the softer ear tips!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, quality build. The ear tips that come with the earbuds are very stiff and did not create a perfect fit, regardless of which size I picked. They offer softer ear tips, which you can order for free, but the process was needlessly tedious. The softer tips are much more comfortable, but still do not create the perfect fit according to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelionC,
Thank you for your review of the Sony WF-1000XM5 earbuds.
We are thrilled you're enjoying the great sound quality and the excellent build of the unit. We regret the difficulty you experienced with the initial ear tips and the ordering process for the softer ones. Your feedback is valuable, and we are working to simplify this for our customers.
Since you are using the more comfortable tips, we suggest an additional step: gently rotate the earbuds after inserting them to ensure you achieve the optimal acoustic seal. This minor adjustment often makes a major difference in comfort and sound performance.
If you have any further questions, please contact our technical team for personalized assistance here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
These walk laps around the airpods pro 3 any day
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing, Quality, sound quality, noise canceling and battery life are top notch on this things. The airpods pro 3 are now at this headphones level but its amazing apple too this long to catch up to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
We are thrilled to hear that the noise canceling and battery performance of your WF-1000XM5 are hitting all the right notes for you. It is wonderful to know that our dedication to audio engineering continues to stand out, even in a competitive landscape.
We are honored to have earned a spot in your daily listening routine. Thank you for choosing Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these earbuds for about a month and a half now, and they are some of the best sounding true wireless earbuds I've heard yet! Even comparing them to some of my wired IEMs, these have great bass response and crystal clear highs, I don't find myself looking for more of either with these. Definitely worth the money if you listen to HiFi music but don't want a wired connection!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, NathanG!
We are so happy to hear that your WF-1000XM5 earbuds are holding their own against your wired IEMs! It’s wonderful to know that the bass response and clarity are hitting the mark for your HiFi tracks. We designed these with our new Dynamic Driver X to deliver that level of detail, so we're glad it’s making a difference in your listening experience.
Thank you for choosing Sony and for the high recommendation!
Best regards,
Gus, Sony Social Media Team