Customer Ratings & Reviews

I came to buy these Sony headphones after extremely disappointing experiences with Bose (see my review of the Quiet Comfort II headphones for details), and by comparison with the Bose products, these are AMAZING. Almost everything about them is better: audio quality, the app, the charging case, and connectivity are all superior. The only better feature on the Quiet Comfort line is, in fact, the quiet: the noise cancelling on the XM5 line is just not very effective and lets through a lot of ambient noise even when noise reduction is active. Pros: * Lightweight * Great audio quality * Recharge quickly * Connectivity is more reliable than Bose * App readily displays remaining battery life and otherwise stays out of your way * Case design is great: case stands up and has an appropriately-sized USB-C receptacle, unlike the QCII; also the earbuds lock into place magnetically, ensuring that they're charging Cons: * Touch sensitivity means that adjusting the earbuds will result in issuing unintentional commands * Foam ear inserts attract earwax and also feel less secure than buds which use rubber inserts * Buds don't fit snugly enough to stay put when running I'm mostly really happy with these earbuds, but for $300, I would expect zero issues and perhaps better noise cancellation, but given that I paid only slightly less for the Bose earbuds and got total crap, perhaps my expectations are out of line with the state of the art.

I always wanted to buy the XM4s but they were too big. Then these came out and I thought they were perfect. The ANC is AMAZING! I love the sound quality and I like that the app has a 5 band EQ with a clean bass slider. Unfortunately I can't use all the features. I was really looking forward to using the head tracking and spacial audio features but because I own a S23 Ultra by Samsung they are disabled. Looks like these will be going back. For the price I'd like to be able to use all the features.

The fit and stability are a bit of an improvement over the previous model. The hard-case and buds definitely feels made of higher-quality material and sleeker finish. These are the two biggest improvements I see from the XM4 model. The actual buds seem lighter, TBD how they handle wear and tear. If you don't already own the XM4 model, this is definitely worth a buy. If you already own the XM4 model, the other features are marginal upgrades at best so it might not be worth paying the full price. I am a fan and give this a very high rating!

Great quality amazing sounding headphones. Long battery life great design (doesn’t hurt my ears after wearing all day) and case is nice and small. Sound Connect app does take a while too setup and navigate for new users but does have nice features and settings. Noise cancellation is also really good but nothing beats the AirPods Pro’s unfortunately. Overall great headphones would definitely recommend to all who are interested in wireless headphones

These are incredible sounding headsets (when I first bought them they were $400 and even with the above being true, they were too expensive, so I'm happy to see that they are less expensive now), but using them ok a non-Sony handset may incur sound popping when targeting maximum bit depth and bitrates which are not directly customizable when using the supported Sony Headphones app. These are also incredibly easy to lose track of if you aren't paying attention. Somehow, I lost my left earbud in my sleep and was not able to find it. I'll probably buy another pair soon because I do miss them. But in the meantime, I did pick up another pair of headsets to see if the grass could be greener elsewhere. Also, the Sony app does require many permissions to run on Android, just 1 on Android 13. The required permission is device access so it can recognize the headsets.

The sound quality is pristine, the switch between ambient sound and noise canceling is very noticeable and when you go into noise canceling its feel as if you are in a void, these lasted me on meduim volume with ambient sound on for about 6 and a half hours while i was at work, they are very comfortable doesnt feel heavy after a while it barely feels as if anything is in your ear and they fit snug and dont even hint at falling out, would recommend these to anyone, though i will say these are on the pricer side but well worth the money

These earphones are a great upgrade over the xm4 if the size of those earbuds bothered you. However, the xm5 is more difficult to handle because of the glossy black material that makes up most of the body of these earbuds. Make sure your hands are dry after you work out with these, because they will slip between your fingers if there is even a little moisture. The sound quality is good for my use case. I like the clear and powerful bass and the highs are clear and crisp without being overpowering. Combining that with the great noise cancelation makes these headphones a treat to use in the gym. The noise cancelation is next level. It is incredible how well these are able to block out sounds, and the transparency mode is excellent. The app is very easy to use, and there is plenty of useful adjustments that can be made within the app. I like the new custom EQ that lets you determine the equalizer setting based on how you like music to sound. Great little extra feature. Overall, I like where Sony went with these earbuds. If there is a criticism I have, it is in the choice of material. The smooth material is difficult to work with. It takes some wiggling to get them to sit snuggly in the ear without feeling awkward. There is a very prominent foreign body sensation when they aren't sitting correctly and the sound is obviously distorted as a result. But get the fit right, and you will be pleased with the result.

My genuine daily drivers, even with an iPhone. I feel they feel and sound much better than apple buds, and some with 3 extra sets of size tips so you can really get a nice feel. Use them for workouts, walks, when I’m shoveling, or when I’m doing projects around the house.

Awesome ear buds. Have great sound and battery life. I wish they were a little bit louder though.

Great sound and features for the price. Overall, these earbuds have been great. I use these in all sorts of conditions. Work, Gym, Music, Phone calls, etc. The device does a great job at managing connections and easily connects to more than one device without issue. For example, I can have them paired to my laptop for a teams/zoom call as well as having them connected to my phone for incoming calls or music. The experience is seamless enough that I actually forget its connected to multiple devices. Call quality on these are fantastic. Both my mic and incoming conversations are very clear and they do a great job of cutting out external noise in my environment for others on the call while also reducing the impact I hear around me with noise cancelling. The noise cancelling overall is also great. While they are not the quietest I have experienced, they are top tier and have no issue with the noise cancelling they provide. If you have the setting at maximum, you will have trouble understanding someone talking right next to you. These do have a great feature for that though. If enabled you can allow these to cut through the noise cancelling when you begin a conversation with someone, immediately letting the surrounding noise or conversation back into your ears. Sound quality for music is also great. The equalizer is more than enough for earbuds and the delivered quality sound that was better than I expected for an earbud. That being said... these are not audiophile, wired, over the ear quality sound. But for streaming music on your phone (at a likely lower bitrate than you realize) they are fantastic. When connected to a proper audio source with a high bitrate, they still perform well but wouldn't recommend these as your main set of headphones if that's what you are looking for, The only downside to these are the ear canal inserts. While they come with multiple sizes, I just find they don't fit as snug as I would like across the range. They are not memory foam so you don't get much play in terms of expansion in your ear. They also get dirty very easily and are hard to clean. Thankfully, the small mesh grate is part of the ear insert and not in the unit itself, but it gets jammed up easily even if you clean your ears regularly. This does impact the sound and you will need to maintain these regularly. The pads themselves are also a bit brittle. The exterior layer is easily scratched off or damaged so its best to use a cleaning solution of some kind. Overall, great tech.

Sounds Quality 10/10 Comfortability 7/10 Charge 10/10 Transparency Mode: 4/10 Noise Cancelling: 10/10

Great product! Excellent sound. Spectacular noise cancellation. Connectivity can be lagging a little bit in certain condition. But overall, I would highly recommend this product

The Sony WF-1000XM5 headphones are great. Throughout my time using the headphones were and are a good times. I believe that words alone cannot describe the experience that I had with these headphones. These are the things that I like: Sound Quality Case quality and these are the thing I would Improve: Headphones tips Sound Quality: The sound quality is one of the best sounds that I ever heard. The bass that is used is perfect and not excessive. What do I mean about that? I mean when I listening to a song, the bass is there and arguments the experience and makes the song better. In other words it is not excessive and tries to take over a song. The voices are very good and the instruments appear well and the headphones does a an extremely good job using every single aspect of the song. Case Quality: The case is very good. Yes it is not apple. But I do believe, they designed the case very well. The case is very light, even lighter than the Airpod's case. Another part about the case is that it is small and take less space in a pocket. So I able to put my phone and my headphone inside the same pocket. Which is a good thing because a lot of headphones, especially the wired ones take a lot of space. I believe that the case is very strong part about the headphones. But one area I believe that could be improve with the headphones are the tips: One parts of the tips that I could improve is how it fits. I believe that the material that it is used is foam. Foam as a material can serve and I believe it is used in the headphone to improve the sound. But the main disadvantage that I see it is not as flexible or adaptive as the Airpods. While it is not a great and life-changing issue, I do believe this area could be improve. But on the other hand I believe that foam as a material is very good for sound and combined with the hardware and software quality of the headphone, I believe this was a reward versus risk situation with the people who designed the headphones. Conclusion: Overall, these headphones are very good and probably one of the best in the market. The sound quality and design of the headphones are one of the best. Even without the equalizer used in the Sony headphone app is still one of the best sounding headphone that I ever heard. I believe that these headphone are worth their money.

Great sound quality, lightweight, very comfortable. Excellent isolation. I wish the touch controls were a little more intuitive.

Ive only had these about a month, but they have been pretty good. The noise canceling is pretty good ive had better, but not bad at all. I really like the touch controls on these ones. Basically never miss and they are in an ergonomic spot. They hold well and the foam pieces are pretty easy to clean. The case feels a little flimsy, but once i put the case in a protective case it feels super solid. Battery life is decent, but doesnt make it a full 8 hours. However they charge very quickly so it hasnt been an issue for me. They spund really good. Especially if you use the 360 sound stuff. Has an option for better audio quality using their bluetooth connection or regular. Sometimes at the gym the higher quality connection gets a bit spotty. Not sure if its because there are tons of bluetooth connections happening, but its easy to switch to the more stable connection.

I have tried them all. These have great sound and are very comfortable. The battery life is great too!

I bought these to replace a pair of beats fit pro and am very glad I did. Sound quality, fit, battery life have all exceeded my expectations.

Sony earbuds sounds great love how they sounds fits great in my ears an there not heavy really did feel them in your ear but you feel them after 3hrs of wearing them i like that it comes with a app for your phone so you adjust the settings. To make them sound better i have them over a year an there still sound great would buy them again

In a couple words: The Best! These buds are phenomenal, the ANC is so good I have people telling me it sounds like I mute the call the moment I stop talking (they cannot hear background noise). When my wife called me from the supermarket (Publix) her voice sounded super-clear I was astonished by the quality. It had that GOD sound to it, as if her voice was in my head speaking to me (very weird but clear). Several different tips included, the app is pretty solid and configurable and they nice and small. The only complaint I have is the glossy finish makes for an interesting time removing the buds from its case. Charging is quick as well. Worth every penny so don't hesitate just buy it!

I had their previous generation and love these. Great audio quality. Fast connectivity to different devices. The carrying case for this one is smaller than what I'm used to making me kinda scared of losing it. The case has an interesting gritty texture but overall great audio and great call quality. Fits very comfortable in my ears.