Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Sound AND Noise Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling and sound quality ear buds. However, the foam tips become uncomfortable for my ear shape after a few hours even using the SS size along with an abrupt buzzing in the middle of music recently. Other than that, really solid ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaJohn,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the noise canceling function and sound quality of the headphones. Your feedback about the comfort and buzzing sound is greatly appreciated.
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
To achieve the best fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
For the buzzing sound that you are hearing, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783928.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds with excellent sound, noise cancelling & audio
I would recommend this to a friend - Pros mentioned:Sound quality
Will buy again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most durable earbuds I've ever used. No slip, sound is excellent. Sweat is no factor. I will be getting another pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Thanks for sharing your experience! We're thrilled to hear that the Sony XM5 earbuds have impressed you with their durability, secure fit, and excellent sound quality. It's fantastic to know they perform perfectly, even during sweaty sessions. Thank you for choosing Sony! -Maria
- Pros mentioned:Comfort, Sound quality
Battery degrades quickly
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, are comfortable and have lots of great features. The battery degradation in about 8 months since i bought these is unacceptable. Ive lost 40% playtime in that period of time. I had the same issues woth the Wf-1000xm4 as well and my set of those wkll now only last for about 40 minutes. Sony climed to have fixed this but evidently they have not. Last set of sony earbuds I'll ever buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CastelleE,
While we're glad to hear about your great feedback with the amazing sound quality, very comfortable fit design, and superb features of your WF-1000XM5, we're really sorry if you're experiencing battery life issue. We also apologize if you're having the same problem with your WF-1000XM4. This is certainly not the news we'd like to hear from you.
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Issue/Concern:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
Great buds dawg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were such a good product that my ex decided to lose them in an airport in North Dakota. Highly recommend keeping them and not losing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaA,
We are beyond pleased to hear that the Sony WF-1000XM5 wireless earbuds were such a good product that they inspired such a passionate review. We hope you get to enjoy their exceptional sound and industry-leading noise cancellation again very soon!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are by far hands down the best. Separate app gives you full controll to customize ang optimize to your liking, the noise cancellation is by far the best on the market. To put in short words you get what you pay got snd is worth the purchase no buyers with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cgomez15, we're glad you are enjoying our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Hopeful about battery longevity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of WF1000XM4 and I loved them. Sound quality and noise cancelling are amazing. I did use often for working out and they lost the ability to recharge. I won't be using this pair for workouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ROCCOR,
Very nice! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
Best headphones out atm
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good earbuds sometimes that can be tricky getting them to stay in ear but over all one of the best head phones Ive used Getting them connected can be annoying sometimes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Preplaycj, thank you for taking the time to share your experience! It's wonderful to know that you're enjoying the Industry-leading noise Cancellation and the Extraordinary sound quality of the Sony - WF-1000XM5! To ensure a more secure and comfortable fit, feel free to try the different ear tips included in the box. For help with connecting smoothly to your mobile devices, you can check out the instructions in the link below:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781425.html?search=connect%20
Thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Small but powerful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is great, noise canceling is superb. Software you download is intuitive and really adds to the overall experience. Only slight knock is controlling volume when you on LD y have 1 earbud in. Since left is volume down and right is up, when you only ise 1 you can only go in that direction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhillipCJr,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Your feedback about the volume control function is greatly appreciated.
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
12+ hours of listening time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the listening time I get out of these over 12 hours on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW, thanks for the 5-star rating! We're thrilled to hear you're loving the listening experience with your Sony - WF1000XM5. The astonishing sound quality with High-Resolution Audio, comfortable fit and long-battery life make these earbuds a perfect choice for long-listening sessions! Thank you for choosing Sony and enjoy the music! Regards, -Dominick
Excellent noise cancelling earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wirless earbuds, nice ear tip selection, and the noise cancelling is among the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GusBus,
Thank you for choosing Sony!
We're elated to hear that you’re enjoying the WF-1000XM5 earbuds. It’s wonderful to know the ear tip selection and noise cancelling have made a positive impact on your listening experience. Your feedback encourages us to keep delivering exceptional audio products.
Best regards,
-Fred
So close to being great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get a ton of things right and the tech is top tier but I had charging issues and the comfort is better than the 4s but way worse than the galaxy buds pro 5
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your valuable and detailed feedback on the WF-1000XM5, Marc. We're pleased to learn that you appreciate the top-tier technology and the many things we got right with this model.
We also take your comments on the charging issues and comfort very seriously. We're sorry to hear you've experienced these problems, and we want to help. For the charging issues, we recommend visiting our support page or reaching out to our customer service team. They can provide troubleshooting steps and personalized assistance to get that resolved. We are also committed to continually improving our products, and your feedback on the comfort compared to other brands is incredibly useful for our future designs.
We appreciate you taking the time to share your experience with us. Thank you for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones they are very comfortable. The sound quality is great. Battery life is pretty good but I don't think it's the best if you're going to be playing music for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM, great! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
Best sound ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great I wore them every day until one of them stopped working
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, VR01.
We are truly sorry to hear that one of your WF-1000XM5 earbuds stopped working, especially since you enjoyed wearing them every day. We understand how disappointing this is for such a essential part of your routine.
Please contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can help you with troubleshooting or a repair.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Fit
Great earbuds!!! So far ......
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the new earbuds they are substantially smaller than the XM4s hopefully they will have better battery life than the old ones as mine pretty much wouldn't even work anymore. The more I looked into it online the more problems I saw people having with the battery as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerH,
You made the right choice with the Sony WF-1000XM5! We're glad that you like the size of the headphones. Rest assured that there are no known battery issues with the XM5.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music.
We also would like to know more about what happened to your XM4. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
-Ralph
- Pros mentioned:Sound quality
Amazing sound and quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds work impeccabley in work (MS Teams), exercise and recreation. I am so impressed with sound and build quality. The app works flawless. These were an upgrade from Seinhauser Momentum 3: no comparison.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HuwM, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good but not perfect!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the OEM ear tips don’t seal out noise. I had to purchase replacement tips that, while still not perfect, we’re much improved. Great audio but the Bose QuietComfort earbuds are vastly superior when it comes to eliminating outside noise.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love these earbuds got them for a good deal I suggest you pick up a pair head on down to Best Buy they will help you out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Thank you so much for sharing your wonderful experience with us!
We're so glad to hear you're loving your WF1000XM5 earbuds and got a great deal! Thank you for choosing Sony! Enjoy your immersive audio experience! -Maria
- Pros mentioned:Sound quality
Great buds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds with very high quality sound i use them all the time! I would recommend them to my friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikH, We’re thrilled to hear you’re loving the high-quality sound and enjoying them so much that they’ve become a daily favorite. It’s fantastic to know you’d recommend them to your friends. That’s the best compliment we could ask for! Thank you for choosing Sony! -Jess
- Pros mentioned:Bass
Best headphones we’ve owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I and my wife have ever owned. The bass is good, voice quality is awesome, and, the best of all, the sound doesn’t leak- which means we can use it at work!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandeshM, That's really cool! We're thrilled to hear that you feel the WF-1000XM5 is the best sounding earbud headphones that you've owned. It's wonderful to know you love the great audio and noise canceling feature of our Industry-leading noise cancellation headphones making them perfect at work. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thank you so much for choosing Sony! -Jess