Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best ear buds for the price. Clear sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Recommend, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great to use while writing a bus. They dont fall out of my ear and my music sounds really great. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cynthia,
Thank you for such a great review! Glad to hear you like the comfortable fit and amazing sound quality of your WF1000XM5 earbuds. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great for working out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling on them is amazing! Also the app has plenty of settings where you can tune the headphones to your liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fatoh, we're glad you are enjoying our industry-leading noise canceling headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you very much for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Stay in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they stay in my ear. They block out noise really well, I use these for them gym for back ups for my over the ear x5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria,
Perfect! We're thrilled that you like the fit and noise canceling function of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! Clear sound with a good range of highs and lows. The noise canceling is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaneanA,
Perfect! Thank you for sharing your listening experience with our XM5 Earbuds. We are truly delighted to hear that you appreciate the audio quality and noise canceling capability of the earbuds. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
good sound, poor fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I like them, they have great sound and noise cancelling ambient noise etc. however,, they have a really poor fit, they barely stay in my ears despite changing the size of the tips. they need some securing or slim them down like the galaxy buds. App is bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality and noise canceling feature, we regret to hear that these earbuds didn't fit great on you. We understand that finding the perfect fit can vary from person to person. We also recommend experimenting with the positioning to achieve a snug fit. If you've already tried changing the eartips to another size and you're still having issues with fit, we suggest trying out third-party eartips. Hope this helps and thanks for choosing Sony! -Sam
Solid earbuds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not be total noise cancelling but very good earbud nonetheless. Like the app to set up the pods and control sound settings. Adaptive sound control is great as well and will let ambient noises around you in. When I’m on a moving vehicle and resting my head agains the vehicle frame all noise comes in through the earbuds, think the vibrations disrupts the adaptive sound control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelsM, we're glad you are enjoying our product. We understand your concern regarding the noise canceling feature of your Sony unit. If the noise canceling effects are not sufficient, please follow this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780044.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Expected More for $300
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally was hoping these earbuds would be the ones to replace my galaxy buds+. However even though the audio is top notch the biggest issue with the line up remains. Inconsistent battery life where one of the buds has a disproportionately high battery life remaining vs the other. The worst part is its random which one. Honestly sony needs to overhall its software
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Terps90,
Thank you so much for sharing your experience with the WF1000XM5 earbuds. We're glad to hear you enjoyed the audio quality.
We understand your concerns regarding the battery life imbalance between the earbuds. We recommend, if is possible, that you disable the noise-canceling or equalizer settings that you might not need while using the earbuds to reduce battery consumption.
In addition, you can check this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783897.html
Contains more information about this topic.
For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
- Stephanie
Great product i use it every day.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time highly recommended. Sound cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rattaga,
Thanks for sharing your positive experience with the WF-1000XM5.
The noise canceling on these earbuds is truly a standout feature, and it's great that you're finding it effective. Your recommendation a fantastic praise for us!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
SONY SOUND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality one of the best air pods that i have purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardC, Great! We're glad to hear you like the amazing sound quality of your new Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Work great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost my first pair so i ended up getting another pair. Great sound and very user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Don17,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
One of the best ear phone available
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is top. My only complaint would be some time over call microphone doesn't work as good as airpods pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillerBee, we're glad you like our product. We understand your feedback regarding the mic of your Sony unit. Please follow this link to when dealer with phone call issues:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html?search=call
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you so much for your purchase and for choosing Sony! ~Earl
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were good, but the sounds need more power for the price its at. I returned and went back to my status pro earbuds. Wanted an upgrade but nothings in comparison.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DameanB,
Thank you for sharing your comments on the sound quality of the WF1000XM5. We sincerely value your feedback, as it plays a vital role in helping us improve our products. We regret that the audio experience did not fulfill your expectations. Please be assured that we will take your feedback into consideration as we continue to improve our products.
Thank you for choosing Sony.
Best regards,
-Fred
- Pros mentioned:Comfort
Very comfy and overall better than xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the xm4 besides distance from phone. Very comfy compared to the xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HopingToWin, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Ear buds for noise cacelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Doesn't eliminate all noise. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DougG, fabulous! We are truly delighted to hear about your satisfaction with the very comfortable fit design of your WF-1000XM5. We appreciate your feedback with the noise canceling function of these headphones. Thank you so much for your purchase and for choosing Sony! - Romeo
- Cons mentioned:Price
One of the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Sony earphones I’ve bought so far! Would definitely recommend to my friends! Kinda expensive but a must worth it kinda deal if you love listening to music & such!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineP,
You made the right choice! We're glad that you are enjoying the sound quality of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing product Have to buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and doesn’t irritate the ear when wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LandoGoBrazy, Thank you so much for choosing and purchasing Sony WF-1000XM5 Earbud Headphones. We're very happy to know that you love the excellent noise cancellation and they feel very comfortable when you're wearing these earbud headphones. Thank you for giving the product a perfect rating! -Jess
Definitely water resistant
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I almost never write a review when something works like it advertises but; these just survived a trip thru the washing machine and work like day 1. Just a little spot drying and all good. Though if you're smaller of stature these may be too big for your ear lobes to stay in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottC,
That's quite a feat! While the WF-1000XM5s are water resistant, they're not waterproof. In the future, it's important to be cautious when handling your earbuds near water sources. We do have good information on how to care for the headphones here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00249895
It's wonderful to hear you are enjoying the excellent sound quality and overall features of these earbud headphones. Thank you for sharing your feedback and for choosing Sony! -Jess
Best earbuds i’ve gotten
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds i’ve used, get purchase as well as gift. i love em. only issue is obviously can’t pair with find my on iphone but other than that it’s the best of course
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IzzyR, Thank you for the positive review! We're thrilled to hear that you find the the best earbuds you've used. We're sorry to learn about the pairing issue that you're having. Please follow the troubleshooting steps on this link to resolve the issue: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780045.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Great Ear Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing ear buds. Great sound quality and noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BenB!
We are absolutely delighted to hear that you find your WF-1000XM5 earbuds to be "Amazing"! It's incredibly rewarding to know that you are thoroughly enjoying both the great sound quality and the powerful noise canceling features.
We engineered the XM5s to deliver a truly immersive, distraction-free audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team