Customer Ratings & Reviews
- Model:
- WF1000XM5/B
- SKU:
- 6546812
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the WF-1000XM5 True Wireless Noise Cancelling Earbuds, particularly the sound quality, battery life, and comfortable fit. Many appreciate the clear sound and booming bass, as well as the effectiveness of the active noise cancellation. However, some users have noted connectivity issues and overly sensitive touch controls, while others feel the product is a bit expensive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony ear buds worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality ear for work phone calls , Ear phones worth the price!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseR,
Great! It's nice to hear that you are satisfied with your purchase and with the audio quality of our WF1000XM5 earbuds. You can now enjoy clear phone calls and awesome music. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony does it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great features. The best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaymac,
Fabulous! We are so happy to know your satisfaction with the exceptional features and amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for your awesome review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
10 out of 10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones on the market. Quality sound and AMAZING noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sable2U, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
Sony wf1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them..........................................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM!
Thanks for your 5-star review. We are truly wonderful to know that you're loving your WF-1000XM5 earbuds.
With an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Excellent true wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best true wireless earbuds on the market. Sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Fantastic! You've definitely made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Not worth it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A decent pair of earphones, but not worth the price. The noise cancelling feature isnt that great either. I can still hear people and machines at the gym. I previously had the Sony Link S earbuds & they do a much better job than these and they fit in your ears more comfortably compared to the M5’s. The M’5 lack overall volume limit, bass, bulkier in desgin & high price point for the quality. Save your time and hassle of wanting to return them lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andre, Thank you for your honest review. We would like to ensure that you get the best out of your Sony earbuds. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony Wf-1000xm5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones execellent sound quality and connectivity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FABI, we're glad you love the sound quality and connectivity of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great for workouts!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are great. I've tried many different brands in the past but these ones are on a different level when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, Sammy! We're happy to hear that you are impressed with the noise cancelling feature of the new Sony XM5 Wireless earbuds. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-cancelling performance on the market1. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day! -Craig
- Pros mentioned:Sound quality
Best ear buds i have ever used
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a grate pair of earbuds i would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedFalcon57, That's awesome! We are glad to hear that your new Sony WF1000XM5 wireless in-ear headphones are the best headphones you have ever used. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Solid earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is good sound quality is good. Noice cancellation is the best i ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KilluaPrime,
Fantastic! We are truly happy to hear your satisfaction with the amazing sound quality, industry-leading noise canceling feature, and superb performance of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Excellent Bluetooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation/isolation and supporting LDAC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Strudel,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Sony Wf 1000xm5 Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, fast charging and great sound quality BUT poor call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, GAT26.
We are happy to hear your satisfaction with the amazing sound quality and fast charging feature of your WF-1000XM5. We are sorry if you are experiencing an issue when using it for calls. The earbuds may not work as designed if they are not worn properly, or the size of the earbud tips doesn't match the size of your ear canals. In order to maximize the noise canceling function and sound quality for music and calls, please refer to the following link:
https://www.sony.com/electronics/support/articles/00262839
I hope this helps.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Sony x5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class. For noice cancel. Comparing to apple products. This real game changing in Nc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vamsi, That's awesome! We're very pleased to hear you like the excellent noise cancellation of your new Sony WF1000XM5. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass
Excellent bass!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bass sound! Excellent quality and would buy it again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseS,
Thank you for your purchase and we are truly happy to hear that you are pleased with the bass and overall quality of our WF1000XM5. Can't wait to hear your next awesome review. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Great fit!’
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable!! Fits great. Ears aren’t sore after a long time of wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadO,
Fantastic! We are truly delighted to hear your satisfaction with the very comfortable fit design of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you for choosing Sony!
Best regards,
Romeo
- Pros mentioned:Sound quality
Sony xm 4s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and convenience. The sound is actually bigger that it's size
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, CollinsMW!
We are truly happy to know about your satisfaction with our product and superb customer service of Best Buy. For the WF-1000XM5, these headphones features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality worth the price and easy recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkS, Thank you for the great review! We're thrilled to hear that you appreciate the excellent sound quality and quick charging of your Sony WF1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very easy to use I love them and recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zone, we're glad you love the ease of use and sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have used the audio quality top tier. Way better than AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Awesome! You've made a great choice! We are truly delighted to hear your satisfaction with the amazing sound quality of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony definitely the best sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound and noise canceling, definitely Sony is the best.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, MariaP! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig