Customer Ratings & Reviews

Hi Sebastian,

Thanks for commenting! We are very happy to know that you love the amazing sound quality and exceptional noise canceling/ambient sound mode functions of your WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi tlcRokuTV,

Thank you for your review. While we are pleased to know about your satisfaction with the amazing noise-canceling feature and great sound quality of your WF-1000XM5, we are really sorry if it didn't live up to your expectations. We appreciate your feedback regarding when putting the headphones into the charging case. Also, we are pleased that you're satisfied with the very comfortable fit design of your WF-1000XM4.

We'd love to help you troubleshoot the problem you're having with your WF-1000XM5. To start, if you haven't already, we suggest updating the headphones' firmware to the latest version. This update enhances the WF-1000XM5 functionality and features while addressing any performance issues you might be experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/downloads

As for the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369

And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

I hope this helps.

Sincerely,

Romeo
Sony Social Support

Hi Krazyglu, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl

Hi TedC, thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the unique experience that the Sony - WF1000XM5 earbuds offer. With their industry-leading noise cancellation and incredible sound quality, they truly stand out! It's amazing to know you loved them so much that you got a pair for your wife and son too. Thank you for choosing Sony, regards. -Dominick

Hello MatthewS, We are happy to know that your new Sony WF1000XM5 wireless in-ear headphones are the best earbuds for you. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent

Hi Elizabeth,

Thanks for the fantastic review!

We can't be happier to hear that you're enjoying your new WF-1000XM5 earbuds. It means a lot to us that you consider them a worthy successor to the WF-1000XM4, as we work hard to innovate and improve with each new generation.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Edward, we're glad you like the sound quality of our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony! ~Earl

Hi ShawnA,

You made the right choice! We're glad that you are enjoying the sound quality of the headphones and how they work well with your smartphone. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony!

-Ralph

Hi David, we're glad you like the sound quality of our product! The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thanks for choosing Sony. ~Earl

Hi LaneK, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi AlexN, we're glad you like your purchase! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi Kevsway, we're glad you like the sound quality, noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Thanks for commenting, Maverick.

We are thrilled to hear your satisfaction with amazing sound quality of your WF-1000XM5. We truly appreciate your feedback with the size of the headphones and design of the charging case and we are sorry if they didn't live up to your expectations. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi DwayneM, while we are glad to hear your satisfaction with the amazing sound quality of your WF1000XM5, we are really sorry if they didn't fit your ears well and if you're experiencing a Bluetooth connection issue. This is certainly not the experience we were hoping you would have. For the Bluetooth connection issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00298369

And for optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/articles/00262839

I hope this helps.

Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

That's awesome, ColbyA! We're glad that you are impressed with its performance. The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF-1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! -Craig

Hi TracyJ, we're glad you are enjoying your new earbuds! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi Baldmadman, we're glad you like our product! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thanks for choosing Sony. ~Earl

Hi June, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new WF1000XM5! Thank you for choosing Sony! -Carl

Thank you for your review of the Sony WF-1000XM5, Julio. We appreciate your positive remarks regarding the sound quality and noise-canceling features. However, we regret to hear that you find the ear pieces uncomfortable.

Comfort is a crucial factor when it comes to headphones. It can sometimes take a little time to adjust to new earpieces, especially if you are accustomed to a different style. We suggest experimenting with the various sizes of ear tips included with the WF-1000XM5, as finding the right fit can greatly enhance comfort. If the provided tips do not suit your needs, consider exploring third-party alternatives specifically designed for improved comfort.

We are dedicated to delivering high-quality products and value your feedback, as it plays a vital role in our ongoing improvement. If you continue to experience discomfort, please do not hesitate to reach out for further assistance. Thank you once again for your support and understanding.

If you have any additional questions or require further help, please feel free to contact our support team directly.
Thank you for choosing Sony!
Best regards,
Gus

Hi Jani, we're glad you love our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl