Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Truly amazing sound & active noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously purchased the wh-1000xm3's in July because I needed a pair of excellent sounding ANC headphones. I knew the xm4's would come out eventually but I needed something then. Shortly after I purchased the xm3's the announcement of the xm4's happened & I received them in time to return the xm3's but not without comparing them. Like most reviews state, the look & style is nearly identical between both. The ear cups are a little bit bigger on the xm4's. Even though the xm4's don't have as many Bluetooth codecs as the xm3's they still sound amazing & I am very picky about sound quality. I could not notice any differences between the two models playing the same music in the same environment. The xm3's may have slightly better soundstage separation but it is a very small difference. The ANC is a little better in the xm4's & they also have multipoint Bluetooth. That means I can have them connected to my computer & phone without having to manually connect it to one source at a time. That is a really nice convenience & it works flawlessly for me. The xm3's are great headphones but the xm4's just take it farther & are more user friendly. I whole heartedly recommend these headphones if you want amazing sound with class leading ANC. You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Herb53, we're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Fantastic.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic. Great quality headphones, very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Absconder, Awesome to hear you’re loving the WH-1000XM4 headphones! It’s great that you find them comfortable and of such high quality. Thanks for sharing your feedback! We appreciate it! -Jess
- Pros mentioned:Battery life, Sound quality
Expensive but good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is good wireless noise cancelling headphone. I have not used other high end headphones and hence cannot compare. Usage: Primarily for conference calls using computer audio Pros: Battery life Sound quality Pair 2 devices simultaneously Cons: After 6 months of usage, hear some hiss occasionally. Read that this is due to the moisture build up. Need to disconnect and reconnect the bluetooth and run the "Test connection" wizard to verify for webex calls to get the audio going.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novice1,
We're glad that you like the sound quality, battery life, and multipoint function of the headphones. It's unfortunate that you are experiencing a hissing sound with these headphones.
Allow us to turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Headphones review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I was let down a bit trying switching between devices, overall it is a really decent pair of headphones. Very comfortable with good noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cnurek,
Many thanks for the 5-star rating! We are glad that you are enjoying the comfortable fit and noise cancellation of your WH1000XM4. We're sorry to hear if you are having trouble when switching between your devices. Allow us to help turn this to a better experience.
For optimum performance, please make sure that the software of your headphones is updated as it includes key features, applications, bug fixes, and feature improvements.
Please try some solutions on this article links below:
Unable to make a Bluetooth connection
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Using multipoint connection
https://www.sony.com/electronics/support/articles/00249936?utm_source=glean
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever had. Quality sound and the battery lasts forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
Thanks for sharing your thoughts! It's fantastic to hear that the Sony XM4 headphones have impressed you with their top-notch sound quality and incredible battery life.
Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Fantastic sound and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, excellent noise cancellation, comfortable fit even while wearing glasses. Easily the nicest pair of headphones I've had in a long time, wired or wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Satisfied,
That's awesome! We're truly happy that you are pleased with the sound quality, comfortability and noise canceling feature of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Incredible features, incredible sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones don’t come cheap, that’s for sure, but they are most certainly worth it. The amount of different functions don’t has added to these this year is incredible! The first thing is the “headset off, music pause” feature. When you take the headphones off they instantly pause and when you put them on they resume. Super convenient! Next thing is the ambient noise feature. If you place your whole hand on the right headphone it automatically lowers the sound and plays the ambient sound around you, making quick comments to people easy to do without taking off the headphones. The final thing I want to mention is the conversation feature. When you speak the headphones recognize it and pause your music letting in amplified ambient noise, allowing you to have a conversation. It then turns off after not detecting your voice for a set amount of time or when you double tap to resume music. These are just a few features that are already making my life more fun and musical and less difficult. I would definetely recommend these! Reminder that I only mentioned 3 of many many features! I didn’t even talk about automatic noise cancelling based on location, an equalizer in the app, 360 surround sound, personalized sound based on ear shape, and way more!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Awesome! Thank you for sharing this detailed review of your WH1000XM4. We're glad that your investment is worth it. And good to know you appreciate the wearing detection, ambient noise, and speak to chat feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:ComfortCons mentioned:Volume
GYM
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really comfortable in the gym, but of course I would wish the volume could go louder, but for the prize and for how thorough they are, they are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeviM, Thank you for your comment! We're delighted to hear that you're enjoying the outstanding performance of your WH-1000XM4 headphones, particularly during your workouts at the gym. Your feedback regarding the loudness of the headphones is greatly appreciated. Thank you for choosing Sony! - Romeo
Best noise-canceling headphones...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews out there on these headphones, so I won't go through everything. Bottom line - if you want the best noise canceling at a reasonable price, get these. They go on-sale a lot, so wait if you can. Other than that, it does a lot of things average to above-average, but not necessarily great. Audio is fine, but there are better sounding headphones out there. The app works pretty well and gives you a great deal of customization. Speak-to-chat is a nice feature, but one I think I will rarely use (triggers to easily). The ambient sound control is a good mode, but not as good as a true transparency mode. Adaptive sound control is a nice feature, but I just tend to disable it. The build quality is all plastic, but does not feel cheap. You can get better build quality in other headphones for a premium. The call quality is just ok. It is a step above the XM3's, but still well below a number of other headphones. So, as I said at the beginning, if you want industry-leading noise canceling and a lot of other features done well (but not the best), you should get these. For most people, these headphones will do all they need, and more, so I do recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemme14,
We appreciate your in-depth review of the headphones. We're glad that you like the noise canceling function of the headphones. We always want our consumers to fully enjoy the capabilities of our products. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Worth It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by a freeway and these block out 95% of the traffic noise it's amazing! Super comfortable too. Friend has also said that they can hear me clearly when I call them over Skype. Definitely get the app and customize your own sound dynamics for best results!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luna,
Awesome! We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Comfort, Sound quality
Love Them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough positive things about theses. Great sound and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Battery life, Sound quality
Phenomenal
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I already own a pair in black but wanted another pair that looks nice cause i work out with my black pair. Insane sound, battery life is crazy. I rollerblade with these on and the noise cancelling blocks out the wind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audiophile,
Amazing! We're glad that you like the color, sound quality, battery life, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had very comfortable best music quality well balanced great job by sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinder, we're happy to know that you like the comfort and sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Review of Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and the sound is so impressive! I bought this for my boyfriend as an anniversary gift and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniela!
Thanks so much for your feedback. We are thrilled to hear that the WH-1000XM4 is making such a great impression. We're glad your boyfriend is enjoying them!
We're genuinely thankful you decided on Sony!
Warm regards,
Estefany
- Pros mentioned:Bass, Sound quality
Amazing and Worth when on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones have very outstanding Noise Cancelling and the bass isn’t there unless u use the headphones app. Once u use the app and define your EQ the bass is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghandi, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AnthonyT!
We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Impressive Value
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality and comfortable enough to wear for a few hours. Great battery life too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ack0512, Thank you for this amazing feedback! We're extremely happy to hear you love everything about your Sony WH-1000XM4 Headphones. It's wonderful to know you are enjoying the audio quality, great battery life, and exceptional comfort for long periods of time. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Comfort, Sound quality
Good Pair of Over Ear Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are quite comfy in my opinion. These are my first pair of over ear headphones and I am pleased with the sound quality. The noise cancellation and touch controls are also good as well. I bought them on sale and I think the price to feature ratio is quite good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We are glad to hear that you are happy with your new WH-1000XM4! The XB43 is one of our absolute best sounding portable speakers due to the X-balance design and tweeters now housed in this unit. We also kept it waterproof and dustproof so you can take it with you wherever you go! To make sure you are getting the most out of your new purchase, please make sure to download the Sony Music Center App. There you will find all new ways to control the sound and performance of your speaker. -Carl
- Pros mentioned:Comfort, Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing the M2s. I loved those and after using these they are definitely a step up. I love that I no longer need an audio cable most of all. They are very comfortable and do a superior job of noise canceling. These are the best on the market. There are plenty of expert reviews out there and all of them are spot on. This is a superior product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattinPA,
Awesome! We're glad that you're happy with the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Best headphones for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DLC1,
Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco