Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
So comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek design and comfy head piece. Also love that they are wireless, but come with aux capability for a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raff, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent headphones. Great sound quality, great noise cancelling. Can connect to 2 devices at once. Battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianC, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and is very comfy. The only issue is the call quality. The headphones pick up noise all around very easily and the person on the other can hear it very easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EnocN,
Thanks for sharing your experience with our Sony WH1000XM4 and for recommending our product. We're glad that you appreciate the noise canceling capability and comfortability of our XM4. We apologize if you are having some issues with your XM4 when making calls. You may check these helpful links to resolve this issue.
Functions for a phone call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html
Receiving a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
Making a call
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sincerely,
Marco
- Pros mentioned:Sound quality
Amazing Headphone for Students
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a student using Sony WH-1000XM4 from last 3 days, I must say these headphones are the best. I used to have XM3 before but I think it is worth upgrading. Here are some features I liked about new XM4: - Multiple Device Support - Auto pause/play - Speak to Chat (Loved It!) - Best in class noise cancellation - Best sound quality - Different modes based on activity like sitting, walking, running, etc. I would recommend this headphones to every student/professional who is reading this review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi medhairya,
Great! We're happy to hear that upgrading to the WH1000XM4 was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Incredible quality and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to buy these instead of the AirPods Max - everyone was comparing AirPods Max to these Sony headphones. I can see why. The sound is incredible, setup is super easy with the app (on iOS), and it pairs with everything I own pretty easily. The noise canceling is really impressive. I didn't realize how much noise there was around me. Perfect for when I'm working and watching TV. Seriously, try pairing these to a smart TV with bluetooth and you won't be disappointed - it's like having a massive theater in your ears. They are pretty comfortable to wear, though after a few hours I noticed a bit of discomfort on the top of my head. Overall, not bad though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmperorZona,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its design is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
College student
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones. Comfortable fit and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AleenaH, Perfect! You've certainly made a great choice! We're extremely pleased to hear about your satisfaction with the amazing noise canceling feature, very comfortable fit, and superb sound quality of your WH1000XM4. Thank you so much for choosing Sony! Enjoy! - Romeo
- Pros mentioned:Comfort, Sound quality
Near Perfected Silence.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best comfort and Noise cancelling I have experienced. Took these camping and cancelled the rain fall on the tent and my roommate's snoring next to my face. Noise cancelling is so good you'll have to think when you breathe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi somchay1851, Great! We're glad that you are enjoying the noise canceling feature and comfort of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound & comfort w/ gauges
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so far! I have gauges in my ears and I have zero issues with wearing these & the noise cancelling is still pretty good! Too much noise can be triggering for me so these are great to be in a quiet place inside my mind lol I also like the fact that I can place my hands on the outside of the earphones and be able to hear whatever & whoever is talking to me. I’ll never watch anime on my phone without these headphones. IYKYK lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeanniePerez, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones at this price range. There a little warm around the ears. I think I would have preferred bigger and a different material padding around the ears. Sound is grate.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kobe!
We're so pleased to hear that you think the WH-1000XM4 headphones offer amazing sound quality, especially for their price range. That’s a wonderful validation of our audio engineering efforts!
We also appreciate your honest feedback regarding the comfort, specifically noting the warmth and suggesting a preference for larger ear padding and different material. Comfort is key to long listening sessions, and we understand how important it is to find the perfect fit. We will certainly pass along your detailed comments about the earcup design and materials to our product development team for future consideration.
Thank you again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Love them!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this gift for my bf for his birthday and he loves it! Loves the quality of the sound and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .That's amazing, PriscillaX!
We are extremely pleased to know that you find our WH-1000XM4 perfect as a gift, and that your bf loves its superb performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Great Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my daughter and she loves how comfortable and how long the battery lasts. Woud def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BestBuyer,
Thank you for your purchase and we are thrilled to hear that your daughter loves the comfortability and long battery life of her new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Great sound, good feel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do enjoy the sound and the noise canceling feature. I like the “tap to turn on or off.” The “stop playing when speaking” feature is nice and helpful, except when you have a tendency to sing along haha! You’ll be really into a song and accidentally start to sing and the music shuts off. Maybe a good thing when youre in public? Haha! I do lovethe stylish keep-case with the rose gold zipper pull.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinWilliam, Amazing! We're very happy to hear you're enjoying the great sound quality, noise cancellation, and cool new features of your Sony WH-1000XM4.
Note:
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. Hope this helps!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are great! They sound amazing with a clear sound. The app allows you to customize the equalizer. Good quality build also.
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Best Headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best over ear headphones I have purchased to date. These have better sound, bass, volume and clarity than all my other headphones/ earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddyShed,
Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Spectacular!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and unbelievable bass, crystal clear and state of the art noise reduction. Spectacular head phones, best I’ve ever bought!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephB,
That's awesome! Thank you for the purchase and we're glad to hear that you like the bass and clear sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Excellent sound! Convenient & portable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These over-the-ear noise canceling headphones are fantastic… there is VERY minimal sound when NOT CONNECTED . When connected the sounds are EXCELLENT and provides the opportunity to be in a world of your own- regardless of the surroundings!! They come with a convenient case. All connectors are included. Bluetooth operated. Well worth the cost!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kcheb4, Thank you for the positive review! We're very happy to hear you like the excellent sound quality, exceptional noise canceling, convenient case, and portability of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Nice headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these all the time, literally everywhere. Noice cancelling is great and battery life is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gorilla,
That's great! Thank you for sharing your feedback and we're glad that you were able to use your WH1000XM4 all the time and enjoying the awesome noise canceling capability and long battery life of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelation. Often times I forget I have these headphones on. They're so comfortable, even when I'm wearing glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmericaM,
We appreciate the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever worn! Noice cancelling is amazing and they are much lighter than AirPods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TylerJ, Great! Thank you for sharing your feedback and we're glad that you like our Sony WH1000XM4 for having an amazing noise canceling capability and lightweight design. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality & volume are great. They’re also really comfortable on my head and don’t make my ears hurt. I use them everyday and they don’t have to be charged very often. I’m really glad that I bought these.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Xinyi! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig