Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Superior build
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality is far better than their successor. Wh-1000xm5 sound quality a bit better than these but the build quality of the 1000xm4s are superior.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi papiloxs!
It is most rewarding to hear that you appreciate the great build quality of the XM4 model.
Even though the XM5 has some sound improvements, the XM4s still deliver a premium audio experience with features like our industry-leading noise canceling using the HD Noise Cancelling Processor QN1, Speak-to-Chat, and an impressive 30-hour battery life with quick charging.
Thanks for choosing Sony!
Warm regards,
Estefany
Easy to use.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use.my kids enjoyed them. Sound is great worth evey dollar
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We gifted these headphones and he loves them. They are comfortable and the noise canceling works well. I would recommend. Will be purchasing some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nia84, We are glad to hear that he loves his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
The World Will Cease to Exist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great depending on what you are listening to. I plugged it into my radio and at first the sound kept cutting off and on but once I was settled in my chair, it was great. When I plug it into my MP3 player and start exercising, there is occasional static. But there is nothing happening to make me want to return them. Once I get into the music, I don't notice any imperfections. They will make you forget the world exist around you. The noise cancellation is awesome! I purchased these so I could listen to music as my family watched TV. I was in my chair waiting for my sister to cook breakfast. I kept looking at my watch because it was taking so long. Finally I went into the kitchen and my food was on the table. I asked my sister why she didn't call me and she angerly stated she called me four times and I ignored her. I had to explain I had my "Noise Canceling" headphones on so I literally couldn't hear her. :o) It was AWESOME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddie63,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Great pair of Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terry
Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Best at the price point!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, bought these and the new Beats Studio pro and immediately returned the Beats. Super comfortable, no ear fatigue. Sound is great! Only thing keeping this from 5 stars is they fit a little too loose for certain gym movements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ryan,
Wow! That's nice to hear that you are satisfied with the audio quality, comfortability and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Bass, Sound quality
Best Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light piece of art, sound is so rich, true noise canceling with every bit of sound coming on so clear and crisp. And the bass is just simply superb...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherwinI,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality,bass and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
great sound / noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise canceling headphones i’ve purchased. great for flights. sound canceling works instantly. long battery life although i’ve had it for only two months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aly3, great! We're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Comfort
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long lasting battery. The product is sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite comfortable. Have not yet tried them on an airplane, but should be nice and quiet. Sound is very good. Can do a number of things; I have yet to learn them all, but they appear to be quite logical. Worthwhile purchase for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, Great! We're glad that you like the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great good listening for conversations for music movies or books
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Denise,
We’re thrilled to hear that you love your new headphones! It’s an honor to be considered your top choice for audio equipment, and we’re so glad the Midnight Blue WH-1000XM6 is delivering the premium experience you expect from Sony. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Excellent choice!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable and easy pairing. Overall a great choice, especially if you care about the sound quality, which was my main concern
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Derek,
That's awesome! It's nice to hear that our WH1000XM4 works perfectly with awesome sound quality, comfortable to wear and easy to pair. You can now listen to your favorite music without distraction from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite headphones. They are the most comfortable, even better than the more expensive ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adc123,
We're honored the WH-1000XM4 headphones have earned the title of your favorite pair. We put extensive effort into the design, so hearing that the comfort stands out—even compared to more expensive models—is fantastic feedback. We hope you continue to enjoy the listening experience!
Thanks for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling Over-t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these during the Black Friday deals and I do not regret my decision. The active noise cancellation is excellent, the sound quality is great, and the comfort when using these headphones has been great so far but they do get a bit uncomfortable if listening for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iphone12user,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Sounds great !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound fantastic. They are quite comfortable, although I do notice a little tension in my neck and behind my ears sometimes if I have them on for more than a couple hours. They feel nice, great quality and sleek, matte black. I would definitely recommend these !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Northbound,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Your feedback about its fit and comfort is greatly appreciated. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
JUST DO IT ALREADY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the Bose NC 700 for these... After using both for about 2 weeks 8 hours a day for work, I can confidently give my results.... BOSE had the better NC and phone call quality... However, Sony wins on every other aspect you can imagine... Sound quality is substantially better with music and voices in general.. Not to mention you can also adjust the frequencies to your own liking.. The app is a little weird and not every feature is fully explained on the Sony headphones, but I am so glad I got them.. There are already a lot of lengthy reviews but basically between these two, I would go sony every time.. Noise cancelling is amazing but just not quite up to par with bose in my opinion.. There are different reviews stating otherwise but IN AN OFFICE SETTING, I can hear my keyboard when I type having the sony headphones on.. With BOSE, I could not hear my keyboard... However I keep hearing sony blocks more overall frequency but I have just not been in the situation to compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vince, Thank you for purchasing the WH-1000XM4! We're glad to hear you appreciate the sound quality and noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Get them if on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gym and travel. They hold a good charge and sound great. Get them on sale if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Fantastic sound and comfort!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic, great sound and comfort. The noise canceling is awesome as well. Really keeps the distraction away and get you in the zone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huey,
Thanks for commenting! We are truly delighted to hear your satisfaction with the amazing sound quality, very comfortable fit design, exceptional noise canceling, and superb performance of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Really good sound.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good sounding headphones. I have never tried any in this class or more expensive so I can’t compare except to cheap headphones & earbuds. These are much better. I like the noise cancelling. I had very close neighbors who would fight a lot and windows were open in nice weather. This blocked them very well. They are gone. I still love the phones. I listen to mostly classical music and oldies from 60’s. I think the music sounds good. I can well distinguish individual instruments in classical music, making it very beautiful. I’ve had these over 2 years and still love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FuchsiaLady,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Superior quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the comfort of the headphones as well as the sound quality!! These are amazing! I especially love using them for travel and I never get tired of wearing them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreannaN, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl