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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12605 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 12,605 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit and sound for my dad who has hearing issues. The nose cancelling on flights are what tsealed the deal for him.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Adrianh,
      Nice! We're happy that you dad like his WH1000XM4 and were able to help him especially with his flights, thanks to the awesome noise canceling feature of the headphone. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works so well soon as I put them on it felt like I was in my own world. I love the bass on them too watched a few movies and listened to music and i felt very immerse.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseG, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these very durable and great sounding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaL,

      It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    True noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying on all the noise canceling wireless headphones Best Buy had on display, I have bought my 4th pair of these Sony headphones. They are just a higher quality than others, including some of their own products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Brad,

      Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these. Been waiting for them to go on sale and got them for a great price. Wonderful sound quality. Absolutely no issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyB,

      We're thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic that you were able to get them at a great price and are enjoying the wonderful sound quality. Thanks so much for the positive review.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Essential for work from home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty easy to become distracted when you work from home and have others making noise around you. The XM4s were worth every penny solely for the excellent noise canceling. TV on in the other room? No worries. Someone's talking on the phone? No problem. They won't block every noise, but if your music is on, odds are that's all you'll hear. As for the sound quality, these will sound phenomenal to anyone who isn't an audiophile. No issues there. I haven't found much use for all the extra features the headphones have - why do I need Google Assistant if my phone is always with me anyway? The autodetection of movement/activty is also more of an annoyance, I've found it much better to use the physical button to switch ANC on or off. Perhaps it would be better if you were on the move often. All around, excellent headphones and worth the investment if you work from home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rock739,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the Adaptive Sound Control function and Google Assistant is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Avid movie watcher!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise-canceling headphones; delivers a wide range of tones, for me I especially liked the depth of the bass; comfortable to wear for long periods of listening; prefer these headphones to others forms of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CliffT, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My go-to wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and value. Very comfortable for all day work and commute use. Works great with all of my devices (iPhone, iPad, PC, MacBook Air, switch, PS5)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your glowing review of the WH-1000XM4, Udang! We're thrilled to hear that they're exceeding your expectations in both performance and value.

      It's fantastic to know that you find them comfortable enough for all-day use during your work and commute. We designed them with comfort in mind, along with features like our industry-leading noise cancellation, so you can truly immerse yourself in your audio, no matter where you are.

      We're also delighted to hear that they work seamlessly with all your devices—from your iPhone and iPad to your PC, MacBook Air, Switch, and PS5. Our goal is to provide a versatile and high-quality listening experience across all platforms, and your feedback confirms we've hit the mark.

      Thanks again for choosing Sony and for taking the time to share your experience. We hope you continue to enjoy your headphones for a long time!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don’t want to be disturbed by outside noise at a reasonable price this is the headphone for you. Once paired to my tv and the volume adjusted I had no problems.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GARYR,

      We're thrilled to hear you're enjoying the excellent noise cancellation and sound quality of your Sony WH-1000XM4, especially for undisturbed listening at a great value! We're also glad to know the pairing with your TV was successful. Enjoy the immersive audio experience!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    No brainer

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Sound- great! Comfort - great! Size - great Noise cancellation - great App- meh but ... Dual Bluetooth - dope AF Love these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avery, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had a pair of over the ear headphones in years. I had tried some earbuds, but they just were not comfortable. These are EXCELLENT!! The ANC, is incredible. They are comfortable and sound great. Definitely recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rlssss,

      You made the right choice! We're glad that you like the noise canceling function, sound quality, and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Battery life is insane

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery on these headphones last forever! I wore most of the time while working from home for a whole week and didn’t have to charge in between the 5 days. I love how minimal these headphones look and sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Naan,

      We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! a daily wear for me and i was on the fence at first. super cute & the sound quality is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hannah,

      We're thrilled to hear you love your WH-1000XM4 headphones and that they have become a comfortable, stylish part of your daily routine with beautiful sound quality!

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent and so comfortable I can wear them for hours at a time. Easy to connect to any device. After going back and forth on which brand and model was the best option for me I'm very happy with the XM4's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardM,
      That's awesome! We're glad you made the right decision is getting our WH1000XM4. It's nice to hear that you are impressed with the sound quality and comfortability of our XM4. You will surely enjoy listening to your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones great sound quality and bass, would recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidP, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing best quality headphones I've ever bought. Great sounds amazing base I have Q352 and these blow them out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JacobP,
      Great! Thank you for sharing your review and we are thrilled to hear that you enjoying the amazing sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy using these headphones. The battery lasts foreverrr They are sound proof and have very good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AqdasB,
      Great! We are truly happy to hear that you are enjoying the awesome sound quality, nice noise canceling capability and long battery life of your WH1000XM4. Thank you for choosing Sony and we appreciate your feedback! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 Headphones are better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my Bose noise cancelling headphones with this Sony headphones and I do not regret it to this day! They are so comfortable and it is true noise cancelling. Easy to set up and operate. Connection to what I'm using them for is fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ragcog,

      You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some great headphones they sound amazing and battery life os great I love the noise canceling and it like I am in my own little worlds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Watch4! We are glad to hear that you are happy with the battery life and noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    7/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancellation. And when you take the headset off it pauses the music. If only the sound was louder . Me personally I want to sound like I have in AirPods . But these are great for people that don’t care about the loudness

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krussh, we're glad you love our product! Thanks for choosing Sony! ~Earl Sony_US