Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
GreatHeadphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can not complain for the price you don't get much better. Noise canceling is great. It works well with my phone. Battery life is awesome. I just with my phone would use the LDAC codec but that's not the headphones fault.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VizoOLDthatthere, Thank you so much for choosing Sony! Glad to hear that you are happy and satisfied with the battery life and noise cancelling of the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
I recommend these headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly purchased these headphones for the noise canceling feature. They have good noise canceling and sound quality. The battery last a very long time and chage very fast. A great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esalmon, we're glad you like the noise canceling feature, sound quality, and the battery of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Slightly better than previous gen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM3 and they were great. Only issue was the battery started losing it's charge after 2 days of minimum use. These are better in noise cancelling and comfort with thicker cushions on the ears and on the crown of your head. GET THEM!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk!
Thank you so much for the 5-stars review & for sharing your awesome experience with our newest industry-leading, Noise Canceling headphones WH-1000XM4! We're extremely pleased it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For the battery life issue on your XM3, the usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information about its available operating time https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703144.html?search=available%20operating. If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced.
Should you need more assistance or information, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort, Sound quality
really good performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation is impressive. sound playback quality is also very good. And pretty comfortable to boot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello corker,
Wow! Thanks for sharing your review and for giving our WH1000XM4 a 5 star rating. We are delighted to hear that you are impressed with the noise canceling capability and sound quality of your new XM4 as well as the comfort of wearing it. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
After using the Sony M3 buds, these were a natural
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable sound canceling, fantastic sound, comfortable for long periods of time, and they look both understated. The Midnight Blue is a great color. Indoors, it looks practically black, but once you go outside, the blue looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boom, Wow! We are thrilled to hear that you are enjoying all of the features and capabilities of your brand new industry-leading, noise-canceling Wireless headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for trusting Sony! -Jess
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise suppression is amazing, sound quality is perfect. Easy to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KonnerR,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound quality
Frequent flyer must-haves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones while on a trip having suffered great discomfort flying to my destination. The noise cancellation is amazing. Completely cut off aircraft noise making my trip home much more pleasant. I wear them while cutting grass. Riding mower sounds like a sewing machine. Only drawback for me is the “tap” system which interferes with the tap system on my hearing aids. I have to tap my ears twice to change hearing aid programs. Unfortunately the double tap on headphones is needed to turn off and on the NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GordonL, You've made an excellent choice! We're very happy to hear you're enjoying the noise cancellation of these headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. And we're sorry to hear that the tap feature interferes with the tap system of your hearing aids. At Sony, we are always looking to improve our product quality and features. We have noted your input about this concern and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Best Noise Canceling out there
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great update from the XM3 or anything else out there. Very comfortable on the ears and lots of great features. Some of the best noise canceling out there. The have a great high quality feel that should last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BosJeffa, Glad to hear that you are happy with the noise cancelling and comfort of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM4 for reference audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these: can connect to 2 devices, noise cancelling is great, and the sound quality is excellent. These sound very natural and detailed. The eq lets them be tuned to very accurate sou d to what the sound engineers were going for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sqaudio,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Comfort
Sony speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son as his air pods were hurting and a great one for kids
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ranjithkavali,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing, making the price I paid (~$270) feel like a steal, after you try noise cancelling on this device you'll be crying like a spoiled baby whenever you have to bear with any other competing products. I have brought by XM3 which is last generation of this product onboard a few flights and it easily guaranteed me no more humming plane engines when I try to get some rest, I have faith this one will do a even better job. One complaint is that the multi point connection support that is exclusive to this new XM4, I find the setup process a little bit clumsy. I also hope the same functionality can be provided to earlier products such as XM3. Thank you Sony for bringing us such a fantastic product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi networking15tardigrade, We're glad that you like the noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Eargasm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been doing a lot of upgrades and this is cool! Thought was defective because it kept shutting off. But that’s a feature to pause when someone talks to you. Great feature, but better that I can turn it off too. Very customizable and comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Mom's Headphones from Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were purchased for my mom as she lives in a building where folks have music going till late, loud parties in the summer till the wee hours and the Boom of the Base rolls through her apartment. We initially looked at other brands that offer noise cancelling headphones, yet Sony is a name we have purchased in the past and it never disappoints with regard to quality and sound. The color is also a nice alternative to black or red. Mom can still kick it but does so on her own terms with her own music, or just sitting quietly without all the noise. These headphones are priced right and were the right choice for our mom.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyNoSounds, great! We are glad to hear that your mom loves the quality and sound of the newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Buggy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these, especially since i swear by the competition. Only thing i don't really care for, my fault though, if i touch fold my arms or touch my headphones...they turn off. I know they do a bunch of things, I'll never try or need, so i kept that extra star! I get tired of restarting my headphones. Blame my age!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fruit101, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the touch control. Please try the steps on this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really enjoying the noise cancelling of these headphones. I would recommend these for anyone wanting higher quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBurns!
We are immensely pleased to know you're happy with the WH-1000XM4 headphones.
The noise-cancelling technology is designed to let you truly immerse yourself in your audio, whether you're listening to music or an audiobook. We truly appreciate you recommending them!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great price great headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the top best noise canceling headphones out there with superb sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Michael!
We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.
We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.
Thank you again for your strong endorsement and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best in class noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to spend this much on a set of headphones that I would be using for things like biking, working out, outdoor work but after using these for a few weeks I am incredibly happy with the build quality, convenience features, and anc performance. They have been dropped several times and hit a tree branch, still in perfect shape. ANC on these is amazing, truly the best in class until Bose releases their equivalent. The Sony headphones connect app used with the headphones works great so far as well. The automatic audio passthrough works great 99% of the time, the only thing I have found that activated it when not intended are loud lawn mowers but turning that setting off takes all of 1 button press in the app. Finally the most important part, sound quality is fantastic as expected by Sony's flagship ANC headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoshBlus,
Great! We're glad that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sound of the headphone and also affodable to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timilsina,
We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Must set of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I had imagined that I would use them for flying only, but love using them around the house as well. They are comfortable and do a fantastic job with sound and noise cancelling. What's not to love?!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillingOut, thank you so much for the 5-stars rating and feedback! We are really delighted to hear you are happy and satisfied with the outstanding sound quality, features, and comfortable fit of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Do it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love. Lets me Get lost in the music and really blocks out most all background noise. Comfortable fit, longest I’ve worn them is about 6 hours and no ear/ head fatigue. Worth the money if you enjoy quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Irishfire79,
Thank you for the 5-star rating and we are glad you like the noise canceling and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David