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Customer Ratings & Reviews

$290.49

Customer reviews

Rating 4.7 out of 5 stars with 12606 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 12,606 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the headphones their my first pair of noise cancelling and they work well theyre perfect for my daily use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zeto,

      Thanks for this fantastic review! We're so glad to hear you're loving your first pair of noise-cancelling headphones and that the WH-1000XM4 are perfect for your daily use.

      Thanks for sharing your positive feedback and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Rules!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product over all others! Great design. Awesome noise cancelling feature. Crisp and clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IdreesM,
      Great! Thanks for purchasing our WH1000XM4 and we are truly delighted to hear your satisfaction on the sound quality, design and noise canceling capability of our XM4. We're glad you chose us over other brands. Enjoy and stay safe! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best overall.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great value. The sound quality and the ability to connect to my PC and phone at the same time is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, Thank you for the great feedback! We're pleased to hear you like the superb sound quality, multipoint connection feature, and overall value of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony over the ear headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !Just awesome!! I have been searching for months for a pair I could enjoy without pain. This sound great, feel great, and look great. I have not use the phone option but everything else so far about them exceeds my expectations!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Bose Quiet Comfort 35 and they were great. But if you are interested in sound details and audio fidelity these are the headphones for you. Comfortable and easy to use. I definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luck,

      You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones I've used

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    Best Buy Employee
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These are easily the best headphones I've ever owned. The audio quality out of the box is crazy good and I only had to tweak the EQ a tiny bit to get the bass exactly where I wanted it. The muffs do get a little hot after a while and can make my ears sweaty but I usually don't end up using them that long except on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinM,
      Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality of your WH1000XM4. You may find this link helpful with information and solutions if your ear hurts while wearing the headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean

      We appreciate your feedback. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these headphones consistently since the day I bought them. Great quality & love the different modes I can put it on depending on what I’m doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alyna, thanks for the amazing 5-star review! We are immensely pleased to hear you're enjoying your new Sony - WH1000XM4. These headphones deliver an impressive sound quality with rich bass and clear mids, further enhanced by our DSEE Extreme upscaling technology for compressed audio, and the industry-leading active noise cancellation offers a truly immersive listening experience. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Impressive sound quality and comfort

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a different brand which I had to return and purchase this Impressive headset with great sound quality. I am glad got this worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience, Messi! We're thrilled to hear that you found the WH-1000XM4 impressive and that the sound quality met your expectations. Stories like yours—switching from another brand and finding true value in our product—mean a lot to us. We designed the WH-1000XM4 with premium sound and user comfort in mind, so it's wonderful to know it's making a difference. If you have any questions or want to explore more features, please don't hesitate to reach out. Enjoy your listening experience—it's truly worth every penny!

      Thanks again for choosing Sony—enjoy every moment of your music!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy these now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever used ! The sound quality is incredible and I wear them for 8-12 hours a day for work. Do yourself a favor and buy these. I have tried bose, and many different types and these hands down are the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    5 stars!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and outside noise cancellation! Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherD,

      That's wonderful to hear! We are thrilled you're enjoying the great sound quality and the excellent outside noise cancellation of your WH-1000XM4 headphones. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a good pair of headphones that were noise cancelling but didn’t give me a headache. These were perfect! The app allows you to adjust ambient sound or switch to noise cancelling and the sound is so crisp! If you’re wearing them and walking around, it will automatically switch you to ambient so you can hear your surroundings. I am in loveeeee with the matte color too and for a fraction of the price of AirPod Max’s!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ellem, We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are perfect for you and that you love them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    WXM 4000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones on the market. For the price and quality nothing can beat it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Confortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones Sound great and feel great. I chise these iver the xm5 due that these food better for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PLOS, Great! We're delighted to know that you are enjoying the excellent audio quality, overall features and good to hear these headphone are awesome for traveling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelation, sound quality, just the best price quality you can found

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisL,

      Thank you for the incredible 5-star review! It's wonderful to know you feel the WH-1000XM4 offers the best blend of price and quality. That unbeatable combination of our Industry-Leading Noise Cancellation and Superior Sound Quality is exactly what we strive for.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony wh100xm4s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there really good headphones have great sound quailty and do everything like they said. and have great battery life lasts for so long.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bobby,

      Amazing! We're glad that you like the sound quality and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great clear voice. When you turn off noise it doesn't disturb and good to read or work peacefully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello fmamo,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are enjoying the WH1000XM4 headphones. We're glad to know you find the voice quality to be clear and that they provide a peaceful, undisturbed environment for you to read or work.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've used! So comfy to wear, touch controls are intuitive for once and super easy to use. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for your fantastic review, Rachel!

      We are so pleased to hear that you consider the WH-1000XM4 the best headphones you've ever used! That's what we love to hear.

      We designed them to be incredibly comfortable for long listening sessions, so it's rewarding to know we got it right for you. It's also great that you're enjoying the easy-to-use touch controls. We believe you should spend more time enjoying your music and less time figuring out how to use your headphones!

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible for the money. A wonderful birthday present.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Griz007,

      We couldn't be happier to hear that you find the sound of the Sony WH-1000XM4 headphones incredible for the money! It's fantastic that these headphones were a wonderful birthday present. We're delighted that the premium sound quality and industry-leading noise cancellation are making your listening experience special.

      Thanks for being part of the Sony family!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Best Buy always has availability at a store near me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulietN,

      We are thrilled to hear you enjoy the great sound of the Sony WH-1000XM4 headphones! Achieving exceptional audio quality is a core focus for us, and we are delighted that your listening experience has been so positive.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Needs more bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are comfortable and look great. Controls work great. The over all sound doesn't have enough impact. Needs more bass to provide a fuller sound. I adjusted the EQ as much as possible to achieve the sound I was looking for, but just couldn't get there. My XB900N headphones have spoiled me. Sony, please bring back the XB900N rather than the current XB910N.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gaiden,
      Thank you for your purchase and for leaving your feedback. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco Sony_US