Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony wireless over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the comfort of these headphones! The navy blue color is awesome. I use these mainly for phone usage and the calls are clear with no feedback. The noise cancelling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello missjt, We are glad that you love your new Sony wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift, sounds amazing, crisp sound an very clear, no static and deep bass,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello eljesse,
Thank you for choosing Sony!
We're delighted that you love the WH1000XM4 and that they made the perfect gift for you. It's fantastic to know that you're enjoying the amazing sound quality, with crisp clarity and deep bass. Thank you for sharing your experience with us, and we hope you continue to enjoy your headphones for many more listening adventures!
Best regards,
-Fred
- Pros mentioned:Sound quality
Wow! Beat consumer headphones period
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had, noise cancellation is amazing, and the ability to connect 2 devices at the same time is pretty awesome. Everything about this headset is exactly what i needed
I would recommend this to a friend - Pros mentioned:Sound quality
Slight improvement over last gen Sony XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC on XM4 seems to be slightly improved over XM3, especially in the bass region. Otherwise nearly identical to XM3 in sound, fit & finish, and tech- which is a good thing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
We're glad that you like the upgrades we made on these headphones particularly the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Good sound. Fits well. Enjoying at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jmsh, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best in everything except comfort
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is about a 4 out of 5. If you have music playing then you cant hear outside world which I like most so 5/5. If you want to hear outside turn on ambient sound. I am not fan of Sony due to their customer service or I would say I had bad experience in India where they ask me for repair cost in warranty product(no physical damage). But based on reviews I found this Mx4 is best suitable for me and I found it perfect. These are not comfortable somehow to me. My ear starts paining after 1-2hrs of usage and I thought I will get used it by now(4 month later) but same issue. I do have Sony's MDR-XB950B1 and used them for 3 years and they are extremely comfortable and I never had problem using them long hours. But these MX4 are not that comfortable, they feel comfortable when you use them for couple of songs but if you are travelling and using more than hr or you might feel that pain or may be its just me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VinodK,
Thank you for the review. Regarding the comfort of the headphones, please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect headphone for music, gaming with noise cancelling and can hold for long period without pain in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moll, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Fantastic headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling is just magical. The fit is quite comfortable. Construction and build is nice, but the only real downside is that they still feel a little fragile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, We're glad you are enjoying the superb noise cancelling feature of your new WH-1000XM4. Good to know you point out the fit, design, build and audio quality that are noteworthy. We value your input and appreciate the feedback. The moving parts don't make the WH-1000XM4 fragile — the construction is solid and reassuring. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We are happy that you give the product a perfect rating! Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Outstanding noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Noise cancellation is second to none. Very comfortable, even on transatlantic flights. Very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BJD72,
You made the right choice! We're glad that you are enjoying the noise canceling function and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation and sound quality are amazing I definitely recommend and you can wear them for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewF, we're glad you like the noise canceling feature and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound. Nice color, Great bass. Really nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseR, Congratulations! You've made an excellent decision in purchasing the WH-1000XM4. We're thrilled to hear about your satisfaction with its exceptional sound quality, stylish color, and superb performance. Thank you very much for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
Best noice cancelling headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noice cancelling headphones that i have purchased. The sound is great and when they are one i am not disturbed by outside noises. Very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roger, Awesome! We're glad that you like the sound quality and noise canceling function, and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These certainly are not the best sounding headphones on the market, but they probably are the best sounding headphones with active noise canceling. Now, don’t expect them to completely block out all noises, that’s not what ANC is even supposed to do. However, these are excellent at canceling out background noises, like low rumbles and stuff like that. If you’re listening to music or a video or something, then that noise plus the ANC will probably block out those other sounds anyway. I used these while I was gaming and I was never once disturbed. The only downside is that they’re a little bulky for my taste, but that’s just an issue with all over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Walt, Thank your for the amazing review! We're glad to hear you feel the WH-1000XM4 is the best Noise-Cancelling Over-the-Ear Headphones in the market. The noise canceling function of these headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies. We appreciate your feedback about the size of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Comfortable & Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and noise cancellation A1 quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ImadaraMMA,
That's great! Thank you for your feedback and it's nice to know that you appreciate the audio quality, comfortability and noise canceling capability of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great noise canceling.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! Nice fit, work well to drown out noises. They are large enough that they actually fit my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi william, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones, but has issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to snag this at a discount, and truth be told, they sound phenomenal. Once you set up the pairing app and tweak the equalizer settings to your liking, they're easily the most enjoyable headphones to listen to music or watch videos through. I've had them for about three months now and things have been greatup unil today, which is what is keeping me from giving these a full 5/5 rating is that they've developed a weird crackle/static noise in the right ear. I'm not sure what's causing the issue as I have been taking exetremly good care of the headphones considering the price I paid for them. It's a shame for such a pricey product for it to exhibit these issues, maybe I got a faulty pair. I'm not sure how to fix the problem at home and SONY hasn't responded to my inquiry about the issue. It also seems to be a common issue with the XM headphones, as far as I could find online, many people were plagued with the same problem on the XM3s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are hearing a crackle/static noise on one side of the headphones. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
best NC headphone ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have airpods pro and qc25, this is the best in terms of comfort, noise cancelling ability to block dishwasher noise, and ease of handling. Will definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah, Awesome! We're glad that you like the noise canceling function and ease of handling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort
travel friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of my favorite purchase, easy to travel and bonus can use on the planes for comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammie,
Thanks for sharing your feedback with us. It is fantastic to know that the WH-1000XM4 headphones have become one of your favorite purchases!
It's great to hear they're making your travels more comfortable. The industry-leading noise cancellation and comfortable earcups were designed to provide a premium listening experience, no matter where you are.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Nice lightweight over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lightweight headphones with great noise cancelling performance. These way outperform my old Beats headphones and are much lighter. Wireless performance is good also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mobius440, You've made a great choice! We're thrilled to hear you like lightweight design, great noise cancelation, and a stable Bluetooth connection. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sounding fold up and comfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! I love that they fold up unlike some of the competitors. I got these instead of the xm5s because they were on sale and my kids have them and said that these are just as good as the 5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myreviewname, Thank you for sharing your positive review of the WH-1000XM4! We're delighted to hear that you are enjoying the great sound quality and the convenient foldable design. It's also wonderful to know that our previous generation headphones continue to meet your expectations, even compared to the newer WH-1000XM5 model. Thanks for choosing Sony! -Sam