Customer Ratings & Reviews
- Model:
- WH1000XM4/L
- SKU:
- 10893013
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best wireless noise-cancelling headphones in its price range. I've owned the Bose 700 Headphones for a short time but ended up swapping for these Sony's. They aren't as flashy looking as the Bose but these out perform in every way. Also, highly recommend using a HiFi streaming service like Tidal or Deezer to get the most out of these headphones. I've always used Spotify but they difference is very noticeable and I don't think I will be able to go back after purchasing these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethannn, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Noise canceling is excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! I tried on other name brands that were cheaper. The noise canceling on this product was better than the others. Definitely worth what I paid! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanK,
Thank you for the 5 stars! We’re glad you’re loving your WH1000XM4 headphones and their excellent noise-canceling.
Thank you for recommending and choosing Sony! Enjoy the your favorite tunes! -Maria
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really useful to pair two devices simultaneously. I’ve always felt that Bluetooth sacrifices sound quality but these seem to overcome that. Worth the money, noice canceling is exceptional and they’re comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petoon,
We are glad to hear you like the fast Bluetooth connection, noise-canceling and improved cushioning to the headband and ear padding. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and have a nice day!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Very Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality, love wearing to the gym and when going for walks outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewW,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these head phones. Its awesome that they have a bluetooth and come with a headphones jack. Recently took a trip and with the aux cord it allowed me to use them to watch a movie on the plane with the in seat tvs. But also able to use bluetooth on my table and not need 2 different headphones. The anc always works really nice and i love the feature to put your hand over the right ear and it allow you to hear whats going on around you so your not always having to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Awesome! We're thrilled to hear you are enjoying the noise cancelling function, wired connection and Bluetooth connectivity of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever had very good sound quality and noise canceling one of the underrated features is when you start talking it pause the music and turns on transparency which is nice when people come up to talk to you but you don’t want to take off the headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewL, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
Great!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, fit on ear perfect and take them on all my trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelP!
Thanks for your 5-star review! We are truly wonderful to know that you are loving our headphones.
With the WH-1000XM4 you can get up to 30-hour battery life with quick charging.
We appreciate you choosing Sony!
Best regards,
Estefany
Great Deal for great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think these headphones are great. I got them on a black Friday deal. Although they are great, I would never pay retail on these or the XM5 or XM6. If you can get a deal, snag them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
We are excited to hear that you are finding your headphones to be a great addition to your setup! It is wonderful to know that you were able to snag such a good deal and that you're enjoying the performance they offer.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
I LUV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfy and have amazing sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronN, We are thrilled to know that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones money can buy. I’ve had my first pair for 6+ years and the only wear is on the ear cuffs.
I would recommend this to a friendAnd Another One
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have previously purchased every installment of these headphones and love each and every improvement, I love the newest features except "speak to chat" it won't let me sing a song without interrupting. The change function button should account now for Siri, I don't own a pixel or android, and they need to make room for Siri. Most sony headphones were able to dual connect, but i am glad these do so seamlessly. I thought these were better and cheaper than the Apple version. I am also a Sony Fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTalentedMrWes, Awesome! Glad to hear that you are happy with the amazing features and sound quality of your new WH-1000XM4 headphones! Thank you so much for being a loyal Sony customer! -Carl
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting used to them. They fit well over the ears and the noise cancellation is excellent, it cuts out almost all outside sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Translator,
Good to know that you're having a great time with the fit and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
As advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do what they say. Nose canceling... i got these to minimize noise from a loud roommate, they worked well...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Jaredb76,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear that your Sony headphones are meeting your needs perfectly! With the amazing Noise Cancelling feature and up to 30 hours of battery, we are sure this headphones will get the job done, and even more!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Can't beat them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with these compared to any of the bise or beats or Sennheiser cans out there. The only thing I will say is with light hair on the top of my head after a long while if wearing they can become uncomfortable but the sound is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoudLou, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great sound and performance, as expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with awesome ANC and amazing bass. Can't go wearing with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DSW76, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Big bang for your buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to give these 5 stars, but they don't connect to certain apps reliably (Slack, Zoom, and TikTok frequently have problems). Otherwise the sound is amazing as it the noise cancelling feature. Very comfortable, as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leslie,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunate that you are having issues connecting to certain apps. Make sure to properly set the audio/mic settings of the application. If you are using a computer, you may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Excellent Sony headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality, noise cancelling, and ease of use are all excellent. Battery lasts a long time. Very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zero1,
Perfect! We're glad that you like the sound quality, battery life, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
The Best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, noise cancelation and quality was great along with great battery life. Sturdy very well built!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLove,
Awesome! We're glad that you like the sound quality, noise canceling function, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality and great sound, good noise cancellation and a comfortable piece
I would recommend this to a friendBrand response from SonyListens
Posted .Hi reen, Thank you for the awesome feedback! We're thrilled you like the great sound quality, excellent noise cancellation, and comfortable fit of your new Sony Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony XM4 Purchase Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from an AirPods Gen 1, love it so far. Noise cancellation is great, it is comfy and it sounds good. Both my PC and my phone is connected to it and I simultaneously switched it whenever I use it. I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBK1, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl