Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$290.49
Save $57.51
The comparable value is $348.00

Customer reviews

Rating 4.7 out of 5 stars with 12618 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 12,618 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great sounding noise cancelling headphones.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are super easy to connect to two different items. They are light weight,noise cancelling works great,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi maniac4,

      Great! We're glad that you like the multipoint function, weight, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a really good. I like it. Good battery after many years of using.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tony,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying your WH1000XM4 headphones! It's truly wonderful to know that they have provided you with a great experience, especially with their long-lasting battery life. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality and best noise cancelling I’ve experienced. Lightweight and doesn’t squeeze my ears. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WHTLTNG,

      We appreciate the 5-star rating and we are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Simply great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very comfortable. What else do you need?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tamago, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud and comfortable Looks so smooth and nice Love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elbreezzyyy,

      Very nice! We're glad to hear that you love the sound quality ahd comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Even my tech opposed father enjoyed them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my father who is not particularly techy, and is typically rather frugal when it comes to tech (i.e. if he's able to hear sound coming from the cheapest pair of headphones possible, those are the ones he wants). I took a shot in the dark and bought him these headphones as a gift, but he enjoyed them so much that he wanted a replacement pair when he lost the originals on a trip. Since then I bought myself the earbud version wf 1000xm4 and my girlfrield also has the WH-1000XM4. We are all very satisfied. While I don't consider myself an audiophile, I think these headphones sound great for a middle of the road pair, and the noise cancelling is excellent. I have always had a hard time with over the ear headphones as they make my head uncomfortable after even short amounts of wear, but I found these headphones to be as comfortable as any I have tried.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, Thank you for the sharing this wonderful feedback! We're very glad to hear that your father loves the excellent sound quality, comfortable fit, and industry-leading noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are an upgrade from the Bose I had. They sound super good and are really comfortable. No regrets switching from Bose QC to these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, That's awesome! Thank you for upgrading to our new WH-1000XM4 headphones. Good to hear you like the excellent sound and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise-cancelling headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony wireless noise-cancelling headphones, did just that. I had purchased them for my vacation to Europe, and many they cancelled out all the noise around me, on the plane, at the airports and it was great!!! I highly recommend these to anyone who needs some quiet time where it's hard to get quiet time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuperMario, Perfect! We really love to hear you like the outstanding noise cancelling feature of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the recommendation and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were my daughter’s dream headphones, and I bought them for her and she loves them. I can’t think of a time when I don’t look at her and she doesn’t have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SheriM, we're glad to know that your daughter loves our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The sound is Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way they soud and how the music is play and the Bass is unique

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chilango12, Great! We're thrilled you're enjoying the amazing sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great design and comfortable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she loves the color and design. She loves all of the tech features like connecting to multiple devices and the noise cancelling is very good. She recently took a 5 hour flight and said having these headphones made a huge difference in her experience. Would recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmontezuma,
      It's very sweet of you on getting your wife a brand new pair of headphones. We're happy to hear she loves the style, color, comfortable fit, and features of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your recommendation and thank you so much for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost great, but showing its age

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and comfort are great, but the outdated Bluetooth really showed. If you’re not planning on wearing in crowded places or using multipoint much it’s still a great option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT,

      Thanks for taking the time to share your experience. We're thrilled to hear how much you're enjoying the XM4s! We appreciate your feedback on the Bluetooth as it helps us improve in future products.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for noise cancelling....extremely comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenE, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Crystal clear sound & using the swipe & tap on the side of the headphones to control volume & play control is a really cool feature. Also nice feature of being able to turn off noises canceling so can hear ambient noise or someone talking to you & then switch it right back when ready. Pretty nifty. Love these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scooter,

      Awesome! We're glad that you like the sound quality, touch controls, and Quick Attention Mode of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound canceling capabilities. Good sound quality. Also super comfortable and simple to setup and connect with iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tbone0705,

      Thank you for the feedback. We are glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancelling

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling - better than competitors (Bose). Works with two devices at the same time. Perfect for airplanes. Comfortable fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DMoney, you definitely made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crisp sound, beautiful kids noise cancelling :)

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! I cannot believe how crisp the sound is. More importantly, I do NOT hear my kids' drama ;). They cannot I am impressed Sony! They also come with the adapter to plug into the phone or other music device if you are leery about connecting to Bluetooth, as I am. These are hella expensive, j but Best Buy has great sales throughout the year so keep your eyes open for the sale price. Good luck and enjoy these bad boys!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tami,

      Wow! Thank you so much for sharing your awesome experience! We are so happy to hear you are satisfied with the great features, incredible sound quality, and amazing noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light enough and gives me the privacy, or silence I need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynnC, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones, worth the investment

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable. Reliable connection to Bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoriH, we're glad you like the sound quality and comfort of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bose

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They are also super comfortable and have a long battery life. Great sounds and noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anngy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US